Donor Health & Safety Specialist

UNT Dallas; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Gulf Coast Blood is seeking a Donor Health & Safety Specialist to analyze donor reactions and injuries, translating data into targeted safety education and process improvements. You will work with Medical Services and field operations to strengthen donor safety across programs.

The role includes designing training, observing collection sites, and leading safety initiatives while coordinating with leadership to advance a culture of continuous improvement in donor wellness.

Qualifications

• Bachelor's degree in biology, public health, health education, or related field.
• Experience in health education, clinical support, public health or safety program development.
• Strong analytical skills with experience interpreting data and trends.
• Demonstrated ability to design and deliver training or educational programs.
• Strong communication and organizational skills.

Responsibilities

• Donor Health & Safety Monitoring and Insights: Leads analysis of trends, risk factors, and predictors of adverse donor events.
• Conduct statistical and gap analyses to identify improvement opportunities.
• Translate findings into actionable recommendations to enhance safety outcomes.
• Review and document donor reactions and injuries reported by collections staff.
• Manage donor safety workflow processes through handoffs to completion.
• Partner with Medical Services to facilitate appropriate donor care, when necessary.
• Evaluates donor wellness testing results and implications for community outreach.
• Partner with the medical director to establish approach for repeat wellness cycles and testing based upon ongoing results.
• Education, Training, Communication & Behavior Change: Design and deliver targeted training programs focused on donor safety and injury prevention.
• Design and integrates educational materials into existing delivery mechanisms including orientation, collections training, driver chair preparation, donor recruitment strategies.
• Establishes best practices for donor safety communication including integration into core work and processes.
• Evaluate training effectiveness using feedback, assessments, and incident trends
• Adjust programs to drive measurable improvement in donor safety outcomes.
• Field Observation & Culture Assessment: Travel to fixed and mobile collection sites to observe practices and behaviors.
• Assess safety culture, adherence to standards, and staff engagement.
• Provide real-time coaching and recommendations to improve safety practices.
• Donor Health & Safety Program Leadership: Develop priorities and programs that promote donor health & safety activities and awareness.
• Partners with Medical Services, Quality, and Operations to translate data and improvement items in actionable plans.
• With Medical Director, manage a network of care facilities that support donor safety.
• Partner with Risk management to support donor claims.
• Participate in industry collaboratives around donor health & safety, performance improvement and education practices.
• Other Duties as Assigned: 10%.

Skills

Analytical skills

Training design

Training delivery

Communication skills

Organizational skills

Field observation

Education

Bachelor's degree in biology, public health, health education, or related field

Job description

Join our team of heroes!

Are you seeking daily adventure while advancing your career? Look no further.

The Donor Health & Safety Specialist plays a critical role in advancing donor safety and wellness by identifying, analyzing, and addressing donor reactions and injury trends. This role partners across Medical Services and field operations to translate data insights into targeted education, training, and process improvements. Through field observation, program design, and community engagement, the specialist strengthens a culture of donor safety and continuous improvement. The role also supports directed donor and donor wellness initiatives to ensure alignment with clinical standards and best practices.

Essential Responsibilities

Donor Health & Safety Monitoring and Insights: 30%

Leads the analysis of trends, risk factors, and predictors of adverse donor events

Conduct statistical and gap analyses to identify improvement opportunities

Translate findings into actionable recommendations to enhance safety outcomes

Review and document donor reactions and injuries reported by collections staff

Manage donor safety workflow processes through handoffs to completion

Partner with Medical Services to facilitate appropriate donor care, when necessary.

Evaluates donor wellness testing results and implications for community and community outreach.

Partner with the medical director to establish approach for repeat wellness cycles and testing based upon ongoing results.

Education, Training, Communication & Behavior Change: 25%

Design and deliver targeted training programs focused on donor safety and injury prevention at high leverage points.

Design and integrates educational materials into existing delivery mechanisms including orientation, collections training, driver chair preparation, donor recruitment strategies.

Establishes best practices for donor safety communication including integration into core work and processes.

Evaluate training effectiveness using feedback, assessments, and incident trends

Adjust programs to drive measurable improvement in donor safety outcomes

Field Observation & Culture Assessment: 15%

Travel to fixed and mobile collection sites to observe practices and behaviors

Assess safety culture, adherence to standards, and staff engagement

Provide real-time coaching and recommendations to improve safety practices

Donor Health & Safety Program Leadership: 20%

Develop priorities and programs that promote donor health & safety activities and awareness

• Partners with Medical Services, Quality, and Operations to translate data and improvement items in actionable plans.
• With Medical Director, manage a network of care facilities that support donor safety.
• Partner with Risk management to support donor claims.
• Participate in industry collaboratives around donor health & safety, performance improvement and education practices.

Other Duties as Assigned: 10%

Required Qualifications

Education

• Bachelor's degree in biology, public health, health education, or related field

Experience

• Experience in health education, clinical support, public health or safety program development
• Strong analytical skills with experience interpreting data and trends
• Demonstrated ability to design and deliver training or educational programs
• Strong communication and organizational skills

Certifications / Licenses

• Valid Texas Driver's License

Preferred Qualifications

• Certified Health Education Specialist (CHES) or similar credential
• Previous experience working in public health or related sector
• Experience in donor services, healthcare, or regulated clinical environments
• Experience with data analysis tools and statistical methods
• Experience working in field-based or mobile operations environments

Working Conditions and Physical Demands

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting, standing, lifting requirements if applicable

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In office with occasional remote approved based upon need. Occasional off-site visits to operations sites. Standard business hours, Monday - Friday with occasional planned weekend drive observation.

Who We Are:

Since 1975, Gulf Coast Blood has been one of the nation's largest community blood centers, serving 170 hospitals across 26 counties. Headquartered in Houston, we support the world’s largest medical complex - Texas Medical Center while operating 18 donor centers and hosting more than 7,000 mobile blood drives each year. As an FDA-accredited nonprofit, we provide high-quality human cellular material for both scientific and therapeutic use.

Some Jobs Change Lives. Others Save Them.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

Gulf Coast Blood is an Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results, or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.