Donor Greeter I at Morgan Hill

Goodwill Of Silicon Valley; Morgan Hill (CA); On-site; USD 24,796 - 26,174; Part time

Job summary

Goodwill of Silicon Valley in Morgan Hill, CA is seeking a part-time Retail Donor Greeter I to welcome donors, accept donations, and ensure a positive donation experience while supporting store operations.

The role handles donation processing, organization of donated goods, basic safety procedures, and interaction with customers, with a focus on speed, accuracy, and courtesy in a fast-paced retail environment.

Qualifications

• Knowledge of general arithmetic (adding/subtracting) is required.
• Proficient in the English language.

Responsibilities

• Follow Current Standard Operating Procedures for Donation Process.
• Greet all donors within 15 seconds of arrival.
• Accept donations from customers, provide physical receipts or offer digital receipts, and thank all donors.
• Provide excellent customer service.
• Sort and arrange donations in bins to go to various sorting areas of the store.
• Discard broken, damaged, or trash items from raw hardline boxes.
• Invite customers to complete the CAP (Customer Ambassador Program) survey during customer interactions while maintaining professionalism.
• Coordinate with sorters to maintain continuous product flow and ensure empty boxes are readily available for operations.
• Monitor box capacity levels and coordinate timely replacement to prevent overflow or operational delays.
• Ensure the sorting area and all boxes are set up and ready prior to the sorters’ opening shift.
• Keep donation area well maintained.
• Accurately track quantity of donations during shift.
• Load and unload company trucks and trailers.
• Ensure all boxes have proper labeling.
• Properly load and prepare trucks for pick up by transportation.
• Follow and enforce all company procedures.
• Keep up to date on all safety and equipment certifications as needed.
• Perform other duties as requested.

Skills

General arithmetic

Proficient in English

Job description

Job Location: Morgan Hill Store 127 - Morgan Hill, CA 95037

Position Type: Part Time | Salary Range: $18.45 - $18.45 Hourly | Drive Percentage: None | Shift: Any | Category: Retail

Job Overview

The Retail Donor Greeter I is responsible for providing exceptional customer service by welcoming donors, accepting donations, and ensuring a positive donation experience. The role supports efficient store operations by receiving, separating, and preparing donated goods for processing, maintaining a clean and organized donation area, and following all safety and operational procedures.

Job Responsibilities

• Follow Current Standard Operating Procedures for Donation Process.
• Greet all donors within 15 seconds of arrival.
• Accept donations from customers, provide physical receipts or offer digital receipts, and thank all donors.
• Provide excellent customer service.
• Sort and arrange donations in bins to go to various sorting areas of the store.
• Discard broken, damaged, or trash items from raw hardline boxes.
• Invite customers to complete the CAP (Customer Ambassador Program) survey during customer interactions while maintaining professionalism.
• Coordinate with sorters to maintain continuous product flow and ensure empty boxes are readily available for operations.
• Monitor box capacity levels and coordinate timely replacement to prevent overflow or operational delays.
• Ensure the sorting area and all boxes are set up and ready prior to the sorters’ opening shift.
• Keep donation area well maintained.
• Accurately track quantity of donations during shift.
• Load and unload company trucks and trailers.
• Ensure all boxes have proper labeling.
• Properly load and prepare trucks for pick up by transportation.
• Follow and enforce all company procedures.
• Keep up to date on all safety and equipment certifications as needed.
• Perform other duties as requested.

Key Performance Indicators

• Sort one bin of collected raw donations every 15–20 minutes consistently during shift.
• Receive at least one CAP survey per month with the employee’s name mentioned, while inviting customers to complete surveys.
• Maintain zero safety incidents monthly by consistently following all safety protocols and procedures.
• Ensure the donation/production area is clean, organized, and fully prepared for the next day at the end of each shift.

Qualifications

• Knowledge of general arithmetic (adding/subtracting) is required.
• Proficient in the English language.

Preferred Qualifications

• Proficient in the English language.

Aptitudes, Skills, & Temperament

• Ability to coordinate hand‑eye‑foot movement to safely maneuver/handle equipment and lift/stack donations.
• Ability to understand English, accept directions, and follow procedures.
• Ability to perform routine work, adapting to change as it relates to workflow.
• Ability to maintain self‑control and work in cooperation with co‑workers.
• Ability to examine items and visually differentiate between them based on quality standards.

Equipment Used

• Pushcarts, Electric Stackers, boxes, barrels, hand trucks, z‑racks, clothing/display racks, mattress cart.

Working Conditions

Work is performed on an enclosed storeroom floor that is heated and ventilated. The area is a daily receiving area. Dust and dirt are controlled by daily cleaning and are insignificant. Noise and vibrations are not significant; however, radios and televisions may be turned on.

Must have demonstrated experience and ability working in a dynamic, fast‑paced and time‑flexible working environment.

Job Setting

The job is performed inside and outside a store with exposure to weather, noise from traffic, dust/dirt, other airborne particles, fumes and odors. The ground around the trailer may be uneven. A trailer stands approximately four feet up from ground and requires climbing a set of steps. Separating household chemicals from regular donations may occur.

Work is completed independently but in cooperation with the whole department. There is contact with the public.

Physical Requirements

• Workplace is fast, requiring lifting and/or carrying of up to 50 lbs consistently.
• On a regular basis, a heavier item of up to 75 lbs will be lifted. Heavy items will be moved either with assistance from another person or by using appropriate material handling equipment.
• Normal or corrected talking, hearing, and seeing abilities are sufficient to perform the required tasks.
• Mobility required to move within the department.

Goodwill of Silicon Valley is an Equal Opportunity andAffirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender status, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.