Donor Greeter

Goodwill of the Finger Lakes; City of Syracuse (NY); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill of the Finger Lakes in Syracuse, NY is seeking a Donor Greeter to assist customers with donations, sort items, and maintain a clean, safe store environment. You will greet shoppers warmly, help with donations at the door, and ensure proper labeling and handling of goods while following store policies.

The role requires high school diploma or GED and availability to work nights, weekends, and holidays, with a focus on excellent customer service and teamwork in a fast-paced donation

Qualifications

• Experience in retail or donation center preferred.
• Excellent customer service and communication skills.
• Able to work nights, weekends, and holidays.

Responsibilities

• Assist customers bringing donations inside.
• Sort donations into proper equipment for processing and transportation.
• Properly label all equipment.
• Assist in loading and unloading merchandise and equipment onto/off trucks as needed.
• Maintain a friendly, helpful attitude toward customers and follow retail policies.
• Greet customers within 10 seconds of arrival.
• Address customer concerns politely and seek supervisor help when needed.
• Keep store interior/exterior neat and organized, including cleaning tasks.
• Collaborate with team and management, sharing ideas and concerns promptly.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or GED

Job description

The Donor Greeter is responsible for general donation door related duties including accepting donations, providing excellent customer service, and maintaining a clean, neat, and safe work environment. They are also responsible for the separation of goods by category at the donation door.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist customers in bringing donations inside.
• Sorts donations into proper equipment for processing and transportation.
• Properly labels all equipment.
• Responsible for assisting in loading and unloading of merchandise and equipment onto/off trucks as needed.
  • Ensure safety procedures are followed during packing and movement of equipment.
• Maintain a friendly, helpful attitude toward the customer. Must possess professional service oriented etiquette at all times.
  • Greet customers in a friendly and enthusiastic manner within 10 seconds of arrival
  • Handle customer concerns in a courteous and respectful manner, while following retail policies. Seek assistance of supervisor, when necessary, to resolve concerns.
• Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor)
• Act as a positive member of the team at the store by receiving and providing ideas or concerns to coworkers and management in a timely and supportive fashion.
• Perform other duties as assigned by supervisor.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends, and holidays.

EDUCATION AND/OR EXPERIENCE:

High school diploma or GED preferred. Previous retail experience preferred

LANGUAGE SKILLS:

• Ability to read and understand documents such as time cards and policy manuals.
• Ability to write routine reports.
• Ability to speak effectively and communicate clearly to other employees and customers.

MATHEMATICAL SKILLS:

WORK ENVIRONMENT:

While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment.

AVAILABILITY:

Must have open and flexible availability, and be willing to work evenings, weekends, and holidays.

Physical Demands:

Physical Demands- Donor Greeter

Frequency

Never

Almost Never

Occasionally

Frequently

Always

X

Standing

X

Walking

X

X

X

Reaching Overhead

X

Crouching

X

Kneeling

X

X

Lifting and Carrying

10 lbs or less

X

11 to 25 lbs.

X

26 to 50 lbs.

X

51 to 75 lbs

X

76 to 100 lbs

X

over 100 lbs

X

Push/ Pull Max Force

0 to 20 lbs.

X

21 to 39 lbs.

X

40 to 59 lbs.

X

60 to 100 lbs.

X

Goodwill of the Finger Lakes is an Equal Opportunity Employer.

Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability