Donor Family Aftercare Coordinator

LifeCenter Northwest; Bellevue (WA); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Paid time off

Parental leave

Wellness reimbursement

Job summary

LifeCenter Northwest is seeking a Donor Family Aftercare Coordinator in Bellevue, WA to support bereavement services for donor families. You will facilitate communications between families and recipients, assist with donor family events, and coordinate through our Aftercare team and External Affairs.

The role emphasizes crisis intervention, multi-tasking, and strong written/verbal communication. Healthcare experience and travel may be required.

Qualifications

• Bachelor’s degree preferred or equivalent relevant experience.
• Documented courses in grief and bereavement counseling preferred.
• 1–2 years of related field experience preferred (counseling, chaplaincy, social work).
• Healthcare environment experience preferred and travel ability with ID/passport.

Responsibilities

• Provide bereavement and grief resources to donor families.
• Facilitate donor family and transplant recipient communications with centers/organizations.
• Assist in donor family events planning and monthly workshops.
• Coordinate donor family correspondence and follow-up activities.
• Maintain accurate documentation and support data systems (iTransplant).

Skills

Crisis intervention

Multitasking

Interpersonal skills

Written communication

Problem solving

Technology proficiency

Education

Bachelor’s degree

Grief/bereavement counseling coursework

Tools

Outlook

Word

Excel

MS Project

PowerPoint

Job description

The Donor Family Aftercare Coordinator assists with meeting the needs of programs regarding post donor case bereavement support to donor families.

Essential Job Functions

General Responsibilities

• Becomes knowledgeable about organ, eye, and tissue donation and the transplantation field.
• Provides bereavement and grief resources to families.
• Facilitates correspondence between donor families and recipients.
• Participates in the planning of donor family events and celebrations.
• Helps with planning of special projects for donor families.
• Collaborates closely with the Director, External Affairs and members of the Aftercare team.
• Adheres to quality standards and legal compliance with regulatory and accreditation agencies (AOPO, OPTN, CMS, etc.).

Bereavement Support

• Delivers grief and bereavement support for LifeCenter Northwest donor families.
• Assists with all post donor case family follow-up, including required mailings, phone calls, written correspondence, answering donor family questions, etc.
• Ensures donor families have accurate, real-time access to information about bereavement support via our website, printed collateral, email, and over the phone.
• Takes lead responsibility for facilitating donor family and transplant recipient communication in collaboration with transplant centers and other Organ Procurement Organizations, ensuring timely response to requests, and quality documentation.
• Takes lead responsibility for organizing (including external communications) and facilitating monthly Correspondence Workshops offered to donor families and recipients served in LifeCenter’s donation service area.
• Takes lead responsibility for requesting and managing recipient outcomes from transplant centers to facilitate sharing this information with donor families.
• Provides support in coordinating the donor family quilt program and managing inventory.
• Takes part in virtual support groups and in-person supportive gatherings as is available.

Communications and Events

• Provides support to the Director, External Affairs and Donor Family Aftercare Events Specialist on the execution of donor family events.
• Monitors the Donation Community Facebook group and supports website auditing.

Documentation and Data Management

• Ensures accurate and timely documentation of all family support interactions including, but not limited to, iTransplant.
• Provides database management support to Aftercare programs.

Knowledge, Skills, Abilities

• Ability to learn and understand applicable local/state/federal regulations.
• Crisis intervention skills and a demonstrated ability to discern between grief issues and other life issues that merit referral to other resources are necessary.
• Multi-tasking, i.e., ability to function and complete work with competing priorities and expectations, good problem-solving skills.
• Personal and interpersonal skills, i.e., clarity, diplomacy, consideration, sensitivity, confidentiality, and the ability to collaborate.
• Excellent written and verbal skills, including the ability to prepare correspondence, manuals, and presentations with minimal supervision.
• Ability to analyze and assess situations and create solutions.
• Advanced knowledge of personal computers with at least intermediate and preferably advanced skills in Outlook, Word, Excel, MS Project, Power Point, and other comparable software programs.

Behavioral Requirements

The employee in this position must uphold the core values of LifeCenter; these include:

• Integrity: We are trustworthy, reliable, respectful, and accountable.
• Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.
• Courage: We take personal responsibility and face challenges head-on.
• Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life.

Education, Experience & Job Requirements

• Bachelor’s degree from a four-year college or university is preferred.
• Relevant work experience can be considered and substituted for academic requirements.
• Documented courses/programs in grief and bereavement counseling preferred.
• Minimum 1-2 years of experience in a related field such as counseling, chaplaincy, or social work preferred.
• Experience in a health care environment or related field is preferred.
• Requires appropriate documentation that allows the employee to travel by air (e.g. current real ID or passport)

Benefits And Compensation

LifeCenter Northwest offers medical, dental, vision, basic life insurance, accidental death & dismemberment insurance, long-term disability insurance, and travel accident insurance. Employees have the option of enrolling in the following supplemental or voluntary plans: life insurance, short-term disability, accident insurance, hospital indemnity, critical illness coverage and pet insurance. Employees enrolled in our 403(b) program will receive an employer match of up to 7% after one year, employees are auto enrolled at 3% and may change their enrollment at any time. LifeCenter encourages all employees to find balance and well‑being and provides all employees access to an Employee Assistance Program (EAP) and provides a quarterly Wellness Reimbursement. Employees enjoy paid holidays throughout the calendar year and earn 119 hours of PTO annually (to start) as well as Health Time Off hours that is earned 1 hour per 30 worked, paid living donor leave, two weeks paid jury duty leave after 6 months of service, and three weeks of paid parental leave after one year of service is complete. A comprehensive review of benefits can be found at https://lcnw.org/about/employment-opportunities/.

PAY RANGE

$27.55 - $39.96 Hourly

The pay range for this role is provided above. Where a candidate’s compensation falls within this range is based on several bona fide factors such as experience, tenure, and other specialized knowledge. LifeCenter Northwest is committed to providing its employees equitable and competitive compensation.

This position is eligible for compensation in addition to the base pay in the form of overtime.

LifeCenter Northwest is proud to be an Equal Opportunity Employer.