Donor Experience Supervisor & Trainer

Goodwill Southeast Georgia; Georgia; On-site; USD 28,000 - 32,000; Full time

Job summary

Goodwill Southeast Georgia is seeking a Donor Experience Lead in Statesboro, GA. The role involves leading donation personnel, delivering exceptional donor service, and ensuring smooth daily operations at the donation site.

You will supervise staff, coordinate scheduling, and train new attendants while maintaining safety and site standards. The position requires a HS diploma and the ability to work nights and weekends.

Qualifications

• HS diploma or equivalent required.
• Good eyesight and color definition.
• Strong interpersonal communication skills.
• Ability to assess goods quickly and determine routing.
• Functional reading and writing skills.
• Ability to use hand truck.
• Flexibility to work nights and weekends.

Responsibilities

• Lead and train donation personnel at the site.
• Ensure outstanding customer service to donors.
• Greet donors promptly and assist with unloading donations; provide tax receipts and track donations.
• Assist in scheduling and ensure site coverage.
• Oversee training of new attendants and provide ongoing feedback.
• Conduct safety trainings and staff huddles.

Skills

Customer service

Interpersonal communication

Leadership

Team supervision

Flexible schedule

Education

HS diploma/GED

Job description

Goodwill Southeast Georgia is seeking a Donor Experience Lead in Statesboro, GA. The role involves leading donation personnel, delivering exceptional donor service, and ensuring smooth daily operations at the donation site.

You will supervise staff, coordinate scheduling, and train new attendants while maintaining safety and site standards. The position requires a HS diploma and the ability to work nights and weekends.