Donor Experience Leader

Takeda; Waterloo (IA); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading pharmaceutical company is seeking a Phlebotomist in Waterloo, IA. In this role, you will greet and assist donors, perform venipuncture, and ensure a positive donation experience. Ideal candidates possess a high school diploma and strong customer service skills. The position offers a starting wage of $17/hour and numerous benefits including medical and dental insurance, retirement plans, and paid time off.

Benefits

Paid training

Flexible schedule

Medical and dental insurance

401(k) plan with company match

Qualifications

• Ability to walk and/or stand for the entire work shift.
• Willingness to work evenings, weekends, and holidays.
• 1 or more years experience in a customer or patient-facing role preferred.

Responsibilities

• Greet donors and perform venipuncture.
• Monitor donors during the donation process.
• Document donor information in the system.

Skills

Customer service

Fine motor coordination

Ability to lift up to 32 lbs.

Education

High school diploma or equivalent

Job description

Overview

Join BioLife, where long-term careers thrive! Enjoy growth opportunities, rewarding work, and a supportive environment dedicated to your success.

Afternoon, Evening and Saturday Availability Required

Paid Training, Quick Advancement Opportunities, Day One Benefits, Flexible Schedule and More!!

Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.

Role

Phlebotomist – About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.

Responsibilities

• You will greet donors as they enter and exit the donor floor.
• You will perform venipuncture of donors and programming of plasmapheresis machine.
• You will monitor donors during the donation process and manage donor reactions.
• You will perform all tasks required for the setup, verification, operation, and troubleshooting of plasmapheresis equipment within scope of training.
• You will install, prime, and disconnect disposable sets on the plasmapheresis machines.
• You will stock supplies, break down empty cartons and assist with proper disposal.
• You will take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system.
• You will perform finger sticks, test sample, and record other donor measures to include hematocrit, total protein, and weight.
• You will enter donor information into the Donor Information System (DIS).
• You will coordinate donors to donor floor and compensate donors using the Debit Card system.
• You will support the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes through use of company approved procedures including 5S, Value Stream Mapping and Kaizen.

Qualifications

• High school diploma or equivalent
• Ability to walk and/or stand for the entire work shift
• Will work evenings, weekends, and holidays
• Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
• Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
• Fine motor coordination, depth perception, and ability to hear equipment from a distance
• Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
• 1 or more years minimum experience working in a customer or patient facing role is helpful

What Takeda can offer you

Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.

More about us

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world.

BioLife Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location: USA - IA - Waterloo

U.S. Starting Hourly Wage: $17.00

The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations: USA - IA - Waterloo Worker Type: Employee Worker Sub-Type: Regular Time Type: Part time

Job Exempt No