Donor Events Assistant

Eisenhower Medical Center; United States; On-site; USD 27,000 - 41,000; Full time

Job summary

Eisenhower Health Foundation seeks an organized Donor Events Coordinator to assist the Donor Engagement and Events Director in meeting fundraising goals across Capital Campaign, Annual Giving and Planned Giving. You will manage detailed tasks with strong communication and compassion for donors and partners at dynamic events.

The role requires at least one year in a customer service role; preferred experience in event coordination, fundraising or project management, and a high school diploma or

Qualifications

• Education: High school diploma or GED required; Bachelor's degree preferred.
• Experience: One year in a customer service role required.
• Preferred: Event coordination, fundraising, or client/project management experience.

Responsibilities

• Demonstrates compliance with Code of Conduct and policies; reports violations.
• Manages event name tags and donor lists; proofs and validates details.
• Oversees invoices and accounts payable for Foundation events; processes POs and vendor onboarding.
• Coordinates photographers, valet and parking; communicates directions per guidance.
• Plans and executes internal meetings and events.
• Collects vendor certificates of insurance and maintains event files.
• Supports ticketing and donor communication for events; assists with ticket delivery.
• Answers donor inquiries by phone and email; documents messages and follow-ups.
• Assists donors in person at events or in the office; explains event details and payment.
• Prepares event logistics: load-in/load-out, staging, and site setup.
• Ensures excellent donor relations and responsible fiscal operations.
• Attends Foundation events onsite to ensure vendor performance.
• Performs other duties as assigned.

Skills

Customer service

Event coordination

Communication

Time management

Microsoft Office

Writing and editing

Empathy

Adaptability

On-site coordination

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Default Work Shift: Day (United States of America) Hours: 40 Salary range: $19.72 - $29.95 Schedule: Full Time Shift Hours: 8 Hour employee Department: Foundation

Job Objective

Assists the Donor Engagement and Events Director of Eisenhower Health Foundation in meeting Capital Campaign, 24/7, Annual Giving and Planned Giving fundraising goals; produces and delivers extremely detailed tasks, a high-level of organization and communication and compassion with donors, employees and external partners in a dynamic event environment. Attends Foundation events to ensure overall success as directed by leadership.

Job Description

Education: Required: High school diploma, GED or higher level degree

Preferred: Bachelor's degree

Licensure/Certification: N/A

Experience: Required: One (1) year of experience in a customer service role

Preferred: Event coordination experience, fundraising, client or customer-based project management.

Reports To: Donor Engagement and Events Senior Director

Supervises: N/A

Skills, Knowledge, Abilities

Ability to adapt quickly to changing priorities and unexpected situations, Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions, Ability to effectively communicate in a positive and professional manner, Ability to prioritize tasks and manage time efficiently to meet deadlines, Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications, Ability to work in a physically demanding job that may include lifting, carrying, pushing or pulling up to 50 pounds, Ability to work in various environments, including indoor venues, outdoor spaces and large-scale event locations, Exceptional writing, editing, and proofreading skills with strong attention to detail.

Essential Responsibilities

• 1.Demonstrates compliance with Code of Conduct and compliance policies and takes action to resolve compliance questions or concerns and report suspected violations.
• 2. Responsible for all event name tags; works with other departments on requesting donor lists; creates name tags, proofs and ensures accuracy and correct details.
• 3. Responsible for submitting and overseeing the process and communication for all the approved Foundation event invoices and accounts payable; files copies in appropriate event folder, creates and submits purchase orders, onboards new vendors with finance and communicates to vendor or partners expected payment dates; supports Director in year-end reconciliation.
• 4. Schedules and manages changes with photographers and valet and parking services; responsible for distributing photos or making appropriate action depending on the direction of the Donor Event Lead or Director.
• 5. Responsible for planning and executing internal meetings and events.
• 6. Collects vendor certificates of insurance and responsible for all event files and documentation.
• 7. Supports Donor Events Team on all ticketing and ticketing events; supports Donors on all ticketed events and their delivery and access of digital or physical tickets.
• 8. Responsible for answering donor’s calls regarding events, takes accurate phone messages, RSVPs, event requests, distributes information appropriately and follows up with donors, if necessary.
• 9. Responsible for answering donor’s emails regarding events and gives donors professional and accurate answers in writing and follows up with donors, if necessary.
• 10. Responsible for supporting donors in person whether at an event or in the office. Greets walk-in donors and supports their questions, involving event information, RSVPs and payment for events, if necessary.
• 11. Documents and communicates important and thoughtful details from donors to provide excellent customer service.
• 12. Responsible for physical event preparation, load-in, set-up and load out for indoor and outdoor events and tours.
• 13. Ensures 5-star Excellence of Eisenhower Health Foundation are delivered graciously and thoughtfully every day in operations and relationships, while being fiscally responsible.
• 14. Attends Foundation Events and facilities onsite execution to ensure expectations are met by vendors and successful outcomes.
• 15. Performs other duties as assigned.

Company Overview

Welcome to Eisenhower Health Careers! Eisenhower has been a leader in health care for the Coachella Valley since we opened our medical center in 1971. Since then, we’ve been growing steadily, adding services, capabilities and facilities to anticipate and meet the needs of our expanding area. Today, the Eisenhower name extends far beyond the state-of-the-art care we deliver at the hospital.