Donor Engagement Officer

Paycom - ATS; San Diego (CA); On-site; USD 54,000 - 90,000; Full time

Job summary

San Diego Rescue Mission, based in San Diego, CA, seeks an experienced Donor Relations Officer to advance major and planned gifts within the Development and Community Engagement Team. You will cultivate donors, manage an assigned portfolio, and ensure accurate CRM documentation while aligning with the mission to serve the homeless.

Reporting to the Director of Donor Relations, you will engage with donors, coordinate events, and strive to meet annual giving goals.

Qualifications

• Minimum 3–5 years in nonprofit, ministry, or human services fundraising.
• Experience in donor cultivation, gift solicitation, marketing, and community relations preferred.
• Bachelor’s Degree in Business or related field preferred.

Responsibilities

• Manage a portfolio of major and planned gift donors and prospects.
• Develop donor cultivation and stewardship plans.
• Build relationships to secure major gifts and communicate impact.
• Ensure CRM records are accurate and gifts are processed timely.
• Plan and execute donor events and volunteer activities.
• Achieve annual giving goals and steward resources responsibly.
• Collaborate cross-functionally and uphold mission values.

Skills

Donor Engagement

Education

Bachelor’s Degree in Business or related field

Tools

MS Office

Job description

Job Details: Level: Experienced, Job Location: Administrative Offices - San Diego, CA 92101, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: $80,000.00 - $90,000.00 Salary, Job Shift: Day, Job Category: Nonprofit - Social Services, Donor Relations Officer

Organization:San Diego Rescue Mission

Location:San Diego, CA

Job Type:Full-Time

Reports To:Director of Donor Relations

Salary Range:$80,000–$90,000annually

Mission Statement

To lovingly address the needs of men, women and children experiencing homelessness by sharing the Good News of Salvation and providing a holistic approach to rehabilitation and recovery.

Position Summary

TheDonor Relations Officer(DRO)plays a key role in furthering the Mission’s commitment to excellence in service and Christlike compassion. This position supports program objectives, ensures operational integrity, and reflects our values in every interaction with clients, staff, and the public.

The (DRO) serves on the Development and Community Engagement Team within the Donor Relations department and is a key leaderforincreasing the Mission’s presence, impact and financial support in either North, South or East County.The DRO is also responsible for developing organizational relationships with donors and has a goal of enhancing donor engagement and securing major and planned gifts to support the vision and mission of the San Diego Rescue Mission (SDRM).

Key Responsibilities

Donor Engagement

• Manages an assigned portfolio of major and planned giving donors and prospective donors.
• Develops and executes personalized individual donor cultivation and stewardship plans.
• Build organizational relationships with donors to enhance donor engagement and secure major and planned gifts to support fundraising goals.
• Travels as appropriate to visit with donors in support of cultivations and stewardship plans.
• Identifies, solicits and stewards members of the President’s Council(annual gifts of $10,000 or more).
• Identifies and shares impact stories for use in verbal or written communication with donors.
• Host tours of Mission Academy and Lighthouse to current or prospective donors.
• Engages in regular personalized communications with donors and prospective donors.
• Develops and demonstrates strong understanding of SDRM approach, programs and expansion plans to facilitate donor understanding of gift impact.
• May cultivate and solicit gifts for additional initiatives and events as assigned.

Operations

• Responsible for accurate and timely documentation of all information, strategies, communication, and interaction related to individual donors within CRM database for use in future cultivation activities.
• Works with Director of Donor Relations and Donor ServicesManagerto ensureaccurateprocessing of donor gifts and pledges, includingtimelyacknowledgement and recognition.
• Participates as needed and assigned in the development of resources, collateral materials, presentations and proposals in support of the major gifts, planned gifts, campaigns or other giving initiatives.

Event and Volunteer Engagement

• Assists the Director of Donor Relations and Director of Events and Donor Engagement in planning and executing personalized events and volunteer strategies to cultivate and steward donors.
• Collaborate with staff and volunteers in planning and executing special events.
• Responsible for inviting donors and community members to attend monthly Huddles, twice a year Graduations and standing volunteering opportunities at Mission Academy and Lighthouse.
• Responsible for inviting and serving alongside donors at Thanksgiving, Christmas and Easter Outreach Meals.

Fiscal Responsibility

• Responsible for achieving annual giving goals for assigned portfolio of donors.
• Performs with care any confidential activities required by the position.
• Ensures cost-effective management of SDRM assets and resources.
• Compiles with processes and procedures for accurate and timely invoice payment, expense reporting and reimbursement requests.

Organizational Culture and Leadership

• Manages timely and effective communication withsupervisorregarding issues, concerns, and decisions that affect the organization.
• Promote continuous improvement through identification and implementation of best practices, acquired knowledge, and automation.
• Stays abreast of trends, innovations and developments in the nonprofit and fundraising industries, particularly as it relates to major and plannedgiving.
• Periodically reviews organizational strategies, plans and initiatives and provides reports and updates as needed for the tactics your work involves.
• Performs other special assignments and duties as assigned.

Other Related Duties

• Support and participate in ministry-wide activities and chapels as applicable.
• Collaborate cross-functionally to uphold trauma-informed practices and ensure client dignity.

Staff Expectations

• Adhere to the Statement of Faith, upholding biblical principles in all aspects of work and life.
• Be prepared to share the hope you have in Christ. As a representative of Christ, be ready to gently and respectfullyshare the Good News of Jesus Christ at all times.
• Live out the Mission, Vision, and Values of the SDRM by safeguarding the Mission, pursuing the Vision, and reflecting our core values—Faith, Compassion, Excellence, and Integrity—in both your personal and public life. Remain focused on serving, demonstrating a deep desire to see God transform the lives of those experiencing homelessness.
• Intentionally spend time in God’s Word, prayer, staying rooted in a biblical community (local church, ministry, small group) to deepen your relationship with Christ.
• Model servant leadership in all interactions, encourage and support SDRM staff in their walk with Christ, putting the needs of others before yourself.
• Foster a coachable, approachable, and humble spirit, remaining open to feedback, growth, and guidance.

Qualifications

Education

• Preferred:Bachelor’sDegreeinBusinessorotherrelatedfield.

Experience

• Minimum of3-5years' experienceworking in a nonprofit, ministry, or human services environment.
• Experience in non-profit fundraising/ development or a related field required.
• Experience in donor cultivation, gift solicitation, marketing, and community relationspreferred.
• Experience working with individuals facing homelessness, trauma, or addiction preferred.

Skills & Abilities

• Ability to function effectively in a dynamic, faith-based environment
• Strong communication and administrative skills
• Capable of maintaining emotional resilience in challenging client situations
• Working knowledge of MS Office (Word, Excel, Access, Outlook)
• Coordinate and/or direct a variety of complex tasks and assignments simultaneously and successfully
• Exercise good judgment and make sensible decisions
• Attentive to detail
• Proven ability toprioritize effectively
• Effective oral and written communication skills
• Eagerness to learn and be trained
• Ability to work both independently and as part of a team
• Provide information to public by answering questions and requests
• Regular, timely attendance.

Work Environment and Physical Demands

• This role may require walking, standing,lifting upto 25lbs., and working irregular hours, including evenings or weekends.
• Environment includes residential program sites and client-facing spaces.

Travel/Transportation

The incumbent must travel on a regular (or periodic) basis, as the job requires. The incumbent must have reliable transportation (public transportation may be acceptable depending on the purpose of travel). If the incumbent receives authorization to use a Mission vehicle to perform duties, he or she must present a current California driver’s license and a good driving record to be placed onthe Mission’sinsurance policy.

Equal Employment Opportunity Statement

San Diego Rescue Mission is an equal opportunity employer and a faith-based organization. All employment decisions are made based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, genderidentity, age, disability, or any other status protected by federal or California law. As a religious organization, SDRM exercises its rights under the Civil Rights Act Section 702 and applicable California law to employ individuals who share its Christian beliefs and values.