Donor Database Manager

DREAM; New York (NY); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical and dental plans

403(b) retirement plan with employer 4

Parental leave (up to 12 weeks)

Job summary

DREAM is seeking a Donor Database Manager to join the Advancement team in New York. You will own DREAM's donor database, fundraising technology, and data operations, ensuring systems and data support fundraising growth and strategy.

You will collaborate with Finance, IT, Communications, and frontline fundraisers to optimize Salesforce, oversee gift processing, and develop analytics and AI-enabled solutions to improve data quality and decision making.

Qualifications

• Bachelor’s degree required.
• 3–5 years administering Salesforce or comparable fundraising CRM.
• Experience with CRM administration, data management, reporting, workflows, integrations, and data quality.
• Experience with gift processing, fundraising revenue operations, reconciliation, or donor data management preferred.
• Strong analytical, project management, and problem‑solving skills; able to translate complex needs into scalable data/tech solutions.
• Experience leveraging automation, AI-enabled tools, or emerging tech to improve processes; willingness to learn new tech.
• Attention to detail, data integrity, and ability to manage multiple priorities independently while collaborating across departments.
• Proactive, service‑oriented mindset and commitment to DREAM’s mission and values.

Responsibilities

• Serve as primary Salesforce administrator for Advancement.
• Manage configuration, users, campaigns, reports, dashboards, workflows, and integrations.
• Oversee data management, imports/exports, deduplication, data standards, governance, and quality controls.
• Monitor database health, security, system performance, and document processes; work with IT/vendors to improve.
• Train staff on Salesforce and fundraising tech; maintain user documentation and SOPs; gather feedback to improve usability.

Skills

CRM administration

Data analysis

Project management

Communication

Problem-solving

Education

Bachelor’s degree

Bachelor’s degree in nonprofit or related field

Tools

Salesforce

Integrations

Reports & Dashboards

Job description

Originally founded in 1991 as Harlem RBI, DREAM has grown to annually serve more than 2,500 youth across East Harlem and the South Bronx through a network of seven PreK-12, extended-day, extended-year DREAM Charter Schools and community sports-based youth development programs. Through our commitment to rigorous academics, social-emotional learning, deep family and community engagement, and health and wellness, we create lifelong learners who are equipped to fulfill their vision of success in and out of the classroom. We dream big, as well, with an aggressive five-year plan to expand to serve 3,500 students across seven schools -growing our organization’s impact and leveling the playing field for all children. To learn more, visit wearedream.org.

DREAM seeks a Donor Database Manager to join its Advancement team. Reporting to the Senior Director of Advancement Operations, this individual contributor serves as the primary owner and subject‑matter expert for DREAM's donor database, fundraising technology, and data operations, ensuring systems and data effectively support fundraising strategy and growth.

Working closely with the Operations and Supporter Engagement Team, frontline fundraisers, Finance, Communications, and IT, this role administers and optimizes Salesforce, oversees gift and revenue operations, develops reporting and analytics, and identifies opportunities to leverage automation and AI-enabled solutions to improve data quality, decision‑making, and operational efficiency.

Responsibilities

Donor Database & Salesforce Administration

• Serve as the primary administrator and functional owner of Salesforce for Advancement, ensuring the system effectively supports fundraising strategy and operations.
• Manage Salesforce configuration, user access, campaigns, reports, dashboards, workflows, and integrations with third‑party fundraising platforms.
• Oversee data management and quality, including imports/exports, deduplication, record maintenance, data standards, governance, and recurring quality controls.
• Monitor database health, security, system performance, and documentation, partnering with IT and vendors to troubleshoot issues and implement improvements.
• Serve as the primary point of contact for Advancement Salesforce and donor database support, troubleshooting issues and escalating technical needs as appropriate.
• Train and onboard staff on Salesforce, fundraising technology, data standards, and best practices; maintain user documentation and SOPs; and gather feedback to strengthen system usability and adoption.

Data Governance, Gift & Revenue Operations

• Oversee gift and pledge processing workflows and data standards, including designations, soft credits, acknowledgments, and campaign attribution.
• Lead revenue reconciliation and quality‑control processes across Salesforce, fundraising platforms, events, and Finance records, proactively identifying and resolving data inconsistencies.
• Partner with Finance on audit support, outstanding gifts, in‑kind contributions, year‑end processes, documentation, and allocation changes.
• Support fundraising events and campaigns through campaign setup, donor and attendee data management, post‑event imports, revenue reconciliation, and closeout.

Reporting, Analytics & Fundraising Intelligence

• Design and maintain dashboards, reports, and analytical tools that provide visibility into fundraising revenue, pipeline, campaigns, events, donor engagement, and progress toward goals.
• Manage recurring Advancement reporting, including pipeline, phase, year‑over‑year, team, and leadership reporting.
• Partner with the Advancement Operations Manager and frontline fundraisers to translate business needs into scalable Salesforce reports, dashboards, and data solutions.
• Analyze fundraising and operational performance, identify trends and data gaps, and surface actionable insights to support planning and decision‑making.

Fundraising Technology, Automation & AI Innovation

• Serve as the functional lead for Advancement's fundraising technology ecosystem, partnering with IT, vendors, and internal stakeholders to evaluate, implement, integrate, and optimize technology solutions based on business needs, user experience, data security, cost, and impact.
• Identify and implement opportunities to streamline Advancement processes through Salesforce automation, integrations, AI-enabled tools, and scalable workflows, while maintaining appropriate human review and data‑quality controls.

Additional duties as assigned.

Qualifications

• Bachelor’s degree required;
• Three to five years of experience administering Salesforce or a comparable fundraising CRM, preferably within nonprofit development, advancement services, or fundraising operations;
• Demonstrated experience with CRM administration, including data management, reporting, user access, workflows, integrations, and data quality;
• Experience with gift processing, fundraising revenue operations, reconciliation, or donor data management strongly preferred;
• Strong analytical, project management, and problem‑solving skills, with the ability to translate complex business needs into scalable data and technology solutions;
• Experience leveraging automation, AI-enabled tools, or emerging technology to improve business processes strongly preferred, with demonstrated curiosity and ability to learn new technologies;
• Exceptional attention to detail, commitment to data integrity, and ability to manage multiple priorities independently while collaborating effectively across departments;
• A proactive, service‑oriented mindset and strong commitment to DREAM’s mission and values.

Working Expectations

• The Donor Database Manager is part of the Advancement Team, which currently works 3 days in the office and up to 2 days remote, per week (subject to change, and with some weeks requiring more time in‑person, for example for donor events).
• Some evening and/or weekend work, for example to prepare for and attend donor events, is required.

Benefits And Paid Time Off

We offer comprehensive benefits including:

• Flexible Medical Health Plans, subsidizing the majority of costs for the employee, their spouse/domestic partner and children;
• The ability to select between a variety of medical plans according to what best suits the employee’s needs;
• Dental and vision plans;
• Disability benefits;
• Life insurance;
• Up to 12 weeks fully paid of Parental Leave;
• Flexible spending account options;
• Pre-tax commuter benefits (parking and transit);
• Fitness and entertainment discounts;
• A variety of support through our employee assistance program (EAP);
• A 403(b) retirement plan with employer matching up to 4% after one year of employment;
• Access to a professional development fund;
• Referral bonuses;
• All full‑time Network Support employees are eligible for approximately 48 days off throughout the year including holidays, sick days, personal days and summer Fridays;
• Benefits are subject to change.

Compensation

• DREAM offers a competitive salary commensurate with relevant experience with the potential for an annual performance‑based increase. The incoming salary range for this position is $80,000 to $95,000 per year. New hires are typically brought into the organization at a salary closer to the start of the range depending on qualifications, internal equity, and the budgeted amount for the role. All staff are eligible for annual performance‑based increases. Because we value staff tenure in each role, we do not currently cap salary ranges.

Our Commitment to Diversity, Equity, and Inclusion

At DREAM, diversity, equity, and inclusion are a matter of mission.

From our schools to our playing fields, DREAM is committed to building a team where each individual can bring their full identity and experience to work because representation matters—it enriches our team culture, enhances our ability to innovate, and strengthens our impact in and out of the classroom. DREAM engages staff that represent and appreciate the diversity of our majority Black and Hispanic student body, while working to ensure that our practices are equitable, welcoming, and productive. We are dedicated to creating a world where youth, especially youth of color, have permission to dream—along with the tools and opportunities to make their dreams reality.

Come dream with us

DREAM Maxims

All Kids Can. This Kid Can.

DREAM is Family.

Fun is a Serious Value.

Teamwork Makes the DREAM Work.

Fail. Persist. Exceed.

DREAM Big.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.