Donor & Client Support Coordinator II.

American Red Cross; Town of Charlotte (NY); Hybrid; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA/FSA

Job summary

The American Red Cross in Charlotte, NC is seeking a Donor & Client Support Coordinator II to join our team. This role starts with in-person training and transitions to a hybrid schedule, requiring 2-3 office days per month.

You will coordinate daily operations related to donor records, product deviations, investigations, and ensure timely, accurate handling within our ARC inventory. Strong communication, teamwork, and Microsoft Office skills are essential.

Qualifications

• Education: High School or equivalent required. Associate’s/Bachelor’s degree in a science or health care field is preferred.
• Experience: Minimum 3 years of related experience in blood banking/ collections, laboratory testing, medical records, auditing, quality review or equivalent combination of education and related experience required.

Responsibilities

• Assist coordinating the daily operations, including biologic product deviation notifications and addressing concerns, to ensure tasks are completed accurately and in a timely manner.
• Supports the timely management of product level investigation under ARC inventory.
• Coordinate the identification, control, notification and retrieval of suspect products.
• Identify suspect products by reviewing donor deferral records
• Perform retrieval activities related to product complaints including bacterial detection cases.
• May correct, update and verify changes in donor records to ensure appropriate entry and confidential handling of data.
• May assist with donor reentry and reinstatement.

Skills

Teamwork

Communication

MS Office

Education

High School or equivalent

Associate/Bachelor in science (preferred)

Tools

Microsoft Office

Job description

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.

_ By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world’s largest humanitarian network? _

Join us—Where your Career is a Force for Good!

Job Description:

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

_ We are seeking a Donor & Client Support Coordinator II. for our Charlotte, NC Office located at: 13500 South Point Blvd, Ste L., Charlotte, NC 28273 _

_ Shift Information: _ 1st Shift, Tuesday - Saturday 7:00 AM - 3:30 PM

**** After the required in person training, this position will be Hybrid with the requirement to report in the office 2-3 days a month ****

Pay Information: The salary for this position is $20.24/ hr. + Shift Differential (+$1.75 after 3pm, + $1.25 on weekends)

_ Responsibilities _

1. Assist coordinating the daily operations, including biologic product deviation notifications and addressing concerns, to ensure tasks are completed accurately and in a timely manner.

2. Supports the timely management of product level investigation under ARC inventory.

3. Coordinate the identification, control, notification and retrieval of suspect products.

4. Identify suspect products by reviewing donor deferral records

5. Perform retrieval activities related to product complaints including bacterial detection cases.

6. May correct, update and verify changes in donor records to ensure appropriate entry and confidential handling of data.

7. May assist with donor reentry and reinstatement.

_ Scope _

Full knowledge of job. Substantial acquaintance with and understanding of general aspects of the job. Contact within department and occasionally outside of organization.

_ Qualifications _

Education: High School or equivalentrequired. Associate’s/Bachelor’s degree in a science or health care field is preferred.

Experience: Minimum 3 years of related experience in blood banking/ collections, laboratory testing, medical records, auditing, quality review or equivalent combination of education and related experience required.

Management Experience: N/A

Skills & Abilities: Ability to work on a team. The ability to read, write and verbally communicate at the high school to college level is required. Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.

*Bilingual is helpful*

Travel: N/A

*Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).*

_ Physical Requirements _

The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer and applicable software for sustained periods of time.

_ BENEFITS FOR YOU: _

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental Vision plans

• Health Spending Accounts & Flexible Spending Accounts

• PTO: Starting at 15 days a year; based on FLSA status and tenure

• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays

• 401K with up to a 6% match

• Paid Family Leave

• Employee Assistance

• Disability and Insurance: Short + Long Term

• Service Awards and recognition

_ DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

_ Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. _

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights