Donor Center Technician III (Bi-Lingual in Spanish)

Octapharma Plasma, Inc.; Miami Gardens (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health savings account (HSA)

Tuition Reimbursement

Paid time off

Health Savings Account

Flexible Spending Account

Tuition reimbursement

Employee assistance program

Wellness program

Paid time off

Personal time

Job summary

A national plasma collection company in Miami Gardens is looking for a Donor Center Technician III who is bilingual in Spanish. You will ensure compliance with regulations, maintain a positive donor experience, and oversee equipment and staff. This role requires a high school diploma and customer service experience. The company offers competitive benefits, including health insurance and paid time off. Join us in making a meaningful impact in the lives of others.

Qualifications

• Must complete initial training including QA-Backup and/or NexSys Technician.
• Three months of experience in a clerical or customer service position preferred.
• Specific certification based on state requirements.
• Ability to speak, read, write English.
• Certifications or licensing per state requirements.
• Ability to read numbers on screening equipment and perform basic math.
• Strong organizational skills.
• All initial training including QA-Backup and NexSys Technician completed.

Responsibilities

• Ensures compliance with state and federal regulations.
• Maintains high level of customer service and positive donor experience.
• Mentors Donor Center Technician I and assists in training.
• Operate and maintain Donor Center equipment per SOP.
• Monitor donor safety, comfort, and plasma product quality.
• Maintain donor confidentiality and accurate records.
• Assist with training and mentoring of junior technicians.
• Troubleshoot alarms and perform QC daily/ monthly/ quarterly/ annually.
• Follow FIFO and support storage room organization.
• Prepare finger sticks for Microhematocrit and Total Protein.

Skills

Bilingual in Spanish

Customer Service

Organizational Skills

Basic Computer Knowledge

Reading/writing abilities

Team/communication

Attention to detail

Education

High school diploma or equivalent (GED)

Tools

NexSys Technician

QA-Backup

Job description

Donor Center Technician III (Bi-Lingual in Spanish)

Job Category: Donor Center

Requisition Number: DONOR045542

• Posted : July 1, 2025
• Full-Time
• On-site

Locations

We’re growing fast.

There are so many ways Octapharma Plasma can enhance your life and your career. Our strong growth is creating great learning and career development opportunities throughout our company, and especially our donation centers. Because you’re someone who loves to learn, enjoys people, and has a real heart to help, we encourage you to join us as a:

This is What You’ll Do:

• Ensures total operation is compliant with state and federal regulations (e.g. FDA approved
  Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production
  standards and ensure facility compliance.
• Maintains high level of customer service and positive donor experience in line company values
  and culture.
• Maintains cleanliness of work area to ensure a clean and professional environment. Stocks and
  maintains an orderly work area with sufficient supplies to meet production demands.
• Maintains Donor Center equipment based on Standard Operating Procedures and applicable
  manufacturer instructions.
• Monitors donor conditions, employing techniques to ensure donor comfort, safety, and the quality
  of plasma product.
• Maintains Donor confidentiality based on company policy.
• Maintains complete and accurate record keeping per company’s Standard Operating Procedures.
• Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous
  waste.
• Responsible for mentoring Donor Center Technician I and may be assigned to drive training
  efficiencies to ensure timeliness and compliance and may be assigned as a Designated Trainer.
  Partners with Quality Assurance on overall center performance (favorable performance
  observations, CAPA implementations and continuous improvement initiatives).
• Responsible for troubleshooting machine alarms/alerts and perform QCs both routinely (defined
  as daily/monthly) as well as periodic (defined as quarterly/annually) on equipment.
• Assists with storage room organization and performs assigned tasks following the First In, First
  Out (FIFO) method.
• Performs other job-related tasks, as assigned.
• Ensures that donor meets eligibility criteria based on Standard Operating Procedures.
• Performs finger stick for Microhematocrit and Total Protein determination.

Plasma Collection:

• Sets up and prepares all equipment and disposable supplies for venipuncture and
  plasmapheresis procedures per standard operating procedures.
• Disconnects donor after plasmapheresis process is completed per standard operating procedure.
• Maintains proper ratio to ensure donor safety and quality of product.
• Operates the automated plasmapheresis machines including response and evaluation of all
  machine alarms and alerts, responds to donor adverse events, and documents exceptions.

Product Processing:

• Prompt and sterile collection and storage of plasma product and samples per Standard Operating
  Procedures.
• Handles tested and untested product, as well as product with unsuitable test results.
• Properly organize samples and product in a walk-in storage freezer per Standard Operating
  Procedures.
• Prepares product and samples for shipments, per Standard Operating Procedures and federal
  transportation regulations.
• Monitors freezer and refrigerator temperatures and immediately inform appropriate personnel if
  equipment is not functioning properly. Record variance if applicable.

This is What It Takes:

• Employee must have all initial training completed, including QA-Backup and/or NexSys Technician. High school diploma or equivalent (GED) required.
• Three (3) months’ experience in clerical or customer service position preferred.
• Specific certification or licensing based on State requirements.
• Basic computer knowledge and skills required.
• Ability to speak, read, write (legibly and accurately), and understand English required.
• Strong organizational skills required.
• Ability to read, follow, and interpret regulations, instructions and manuals required.
• Ability to understand verbal instruction required.
• Ability to read numbers on screening equipment and perform basic mathematical calculations
  required.

Scheduling:

• Must be able to work day and evening hours, weekends, holidays, and extended shifts on a
  frequent basis.
• Attendance and punctuality required.

Do Satisfying Work. Earn Real Rewards and Benefits.

We’re widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel.

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• Paid time off
• Personal time

More About Octapharma Plasma Inc.

With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life‑saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.

Interested? Learn more online and apply now at:

And if you know someone else who’d be a great fit at Octapharma Plasma, Inc., please forward this posting along!

INNER SATISFACTION.

OUTSTANDING IMPACT.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.