Donor Center Technician I

Octapharma Plasma, Inc.; Canton (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Tuition Reimbursement

Paid time off

Flexible spending account

Tuition Reimbursement

Employee assistance program

Wellness program

Paid time off

Personal time

Job summary

A leading plasma donation organization in Canton, Ohio, is seeking a dedicated individual to join their team. The role involves ensuring compliance with regulations, monitoring donor safety, and maintaining high customer service standards. Ideal candidates will have a high school diploma and basic computer skills. This position requires physical endurance, including the ability to lift up to 35 pounds and work flexible hours. The company offers extensive training and a robust benefits package.

Qualifications

• Three months’ experience in clerical or customer service position preferred.
• Basic computer knowledge and skills required.
• Strong organizational skills required.
• Ability to read, follow, and interpret regulations, instructions and manuals.
• Ability to read numbers on screening equipment and perform basic calculations.

Responsibilities

• Ensure compliance with state and federal regulations.
• Maintain high level of customer service.
• Monitor donor conditions for comfort and safety.
• Monitors donor conditions and ensures donor safety and product quality.
• Performs finger stick for hematocrit and total protein determinations and keeps accurate records.

Skills

Customer Service

Organizational Skills

Basic Mathematics

English Proficiency

Reading numbers on equipment

Education

High school diploma or equivalent (GED)

Tools

Screening Equipment

Job description

your ability to help donors and patients,

and your access to professional opportunities?

We’re growing fast.

There are so many ways Octapharma Plasma can enhance your life and your career. Our strong growth is creating great learning and career development opportunities throughout our company, and especially our donation centers. Because you’re someone who loves to learn, enjoys people, and has a real heart to help, we encourage you to join us as a:

This is What You’ll Do:

• Ensures total operation is compliant with state and federal regulations (e.g. FDA approved
  Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production
  standards and ensure facility compliance.
• Maintains high level of customer service and positive donor experience in line with company
  values and culture.
• Maintains cleanliness of work area to ensure a clean and professional environment. Stocks and
  maintains an orderly work area with sufficient supplies to meet production demands.
• Maintains Donor Center equipment based on Standard Operating Procedures and applicable
  manufacturer instructions.
• Monitors donor conditions, employing techniques to ensure donor comfort, safety, and the quality
  of plasma product.
• Maintains Donor confidentiality based on company policy.
• Maintains complete and accurate record keeping per company’s Standard Operating Procedures.
• Responsible for troubleshooting machine alarms/alerts and perform QCs routinely (defined as
  daily/monthly) on equipment.
• Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous
  waste.
• Performs other job-related tasks, as assigned.
• Ensures that donor meets eligibility criteria based on Standard Operating Procedures.
• Performs finger stick for Microhematocrit and Total Protein determination.

Plasma Collection:

• Sets up and prepares all equipment and disposable supplies for venipuncture and
  plasmapheresis procedures per standard operating procedures.
• Disconnects donor after plasmapheresis process is completed per standard operating
  procedures.
• Maintains proper ratio to ensure donor safety and quality of product.
• Operates the automated plasmapheresis machines including response and evaluation of all
  machine alarms and alerts, responds to donor adverse events, and documents exceptions.

Product Processing:

• Prompt and sterile collection and storage of plasma product and samples per Standard Operating
  Procedures.
• Handles tested and untested product, as well as product with unsuitable test results.
• Properly organize samples and product in a walk-in storage freezer per Standard Operating
  Procedures.
• Prepares product and samples for shipments, per Standard Operating Procedures and federal
  transportation regulations.
• Monitors freezer and refrigerator temperatures and immediately inform appropriate personnel if
  equipment is not functioning properly. Record variance if applicable.

JOB SPECIFICATIONS:

• High school diploma or equivalent (GED) required.
• Three (3) months’ experience in clerical or customer service position preferred.
• Specific certification or licensing based on State requirements.
• Basic computer knowledge and skills required.
• Ability to speak, read, write (legibly and accurately), and understand English required.
• Strong organizational skills required.
• Ability to read, follow, and interpret regulations, instructions and manuals required.
• Ability to understand verbal instruction required.
• Ability to read numbers on screening equipment and perform basic mathematical calculations
  required.

SCHEDULING:

• Must be able to workday and evening hours, weekends, holidays, and extended shifts on a
  frequent basis.
• Attendance and punctuality required.

PHYSICAL REQUIREMENTS:

• Utilize all required and appropriate PPE (Personal Protective Equipment) at all times.
• Ability to sit or stand for extended periods.
• Ability to tug, lift, and pull up to thirty-five pounds.
• Ability to bend, stoop, or kneel.
• Occupational exposure to blood borne pathogens.
• Ability to view video display terminal less than 18” away from face for extended periods of
  time, up to four (4) hours at a time.
• Ability to work in an environment with a temperature of -40C or colder for extended periods.
  Occasional exposure to and handling of dry ice.
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing
  blood for diagnostic tests.
• Ability to use assistive devices if needed for mobility or communication.

Do Satisfying Work. Earn Real Rewards and Benefits.

We’re widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel.

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• Paid time off
• Personal time

More About Octapharma Plasma Inc.

With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life‑saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.

Interested? Learn more online and apply now at:

And if you know someone else who’d be a great fit at Octapharma Plasma, Inc., please forward this posting along!

INNER SATISFACTION.

OUTSTANDING IMPACT.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.