Donor Center Technician II

Octapharma Plasma, Inc.; Lubbock (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Formal training

Health insurance

HSA

FSA

Tuition reimbursement

EAP

Wellness program

Paid time off

Personal time

Job summary

Octapharma Plasma, Inc. is looking for a dedicated Donor Center Technician I to join our growing team. You will help ensure donor safety, run plasmapheresis procedures, and maintain compliant, clean, organized centers.

Responsibilities include adhering to SOPs, maintaining equipment, monitoring donor conditions, and assisting with training while upholding company values and a strong donor experience.

Qualifications

• High school diploma or equivalent (GED) required.
• Three months’ experience in clerical or customer service position preferred.
• Specific certification or licensing based on State requirements.
• Basic computer knowledge and skills required.
• Ability to speak, read, write English required.
• Strong organizational skills required.
• Ability to read, follow, and interpret regulations, instructions and manuals required.
• Ability to understand verbal instruction required.
• Ability to read numbers on screening equipment and perform basic mathematical calculations required.

Responsibilities

• Ensure total operation is compliant with state and federal regulations (FDA SOPs, OSHA, CLIA, GMP) to maintain high production standards and facility compliance.
• Maintain high level of customer service and positive donor experience in line with company values.
• Maintain cleanliness of work area and stock supplies to meet production demands.
• Maintain Donor Center equipment per SOPs and manufacturer instructions.
• Monitor donor conditions, ensuring donor safety and plasma product quality.
• Maintain donor confidentiality per company policy and accurate record keeping.
• Perform biohazard waste disposal and clean spills per procedure.
• Assist with training and mentorship of staff; collaborate with Quality Assurance on center performance and improvements.

Skills

Customer service

Clerical work

Basic computer skills

English proficiency

Organizational skills

Regulation reading/interpretation

Verbal instruction comprehension

Numerical reading/calculation

Education

High school diploma or GED

Tools

None

Job description

your ability to help donors and patients,

and your access to professional opportunities?

We’re growing fast.

There are so many ways Octapharma Plasma can enhance your life and your career. Our strong growth is creating great learning and career development opportunities throughout our company, and especially our donation centers. Because you’re someone who loves to learn, enjoys people, and has a real heart to help, we encourage you to join us as a:

This is What You’ll Do:

• Ensures total operation is compliant with state and federal regulations (e.g. FDA approved
  Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production
  standards and ensure facility compliance.
• Maintains high level of customer service and positive donor experience in line company values
  and culture.
• Maintains cleanliness of work area to ensure a clean and professional environment. Stocks and
  maintains an orderly work area with sufficient supplies to meet production demands.
• Maintains Donor Center equipment based on Standard Operating Procedures and applicable
  manufacturer instructions.
• Monitors donor conditions, employing techniques to ensure donor comfort, safety, and the quality
  of plasma product.
• Maintains Donor confidentiality based on company policy.
• Maintains complete and accurate record keeping per company’s Standard Operating Procedures.
• Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous
  waste.
• Responsible for mentoring Donor Center Technician I and may be assigned to drive training
  efficiencies to ensure timeliness and compliance and may be assigned as a Designated Trainer.
  Partners with Quality Assurance on overall center performance (favorable performance
  observations, CAPA implementations and continuous improvement initiatives).
• Responsible for troubleshooting machine alarms/alerts and perform QCs both routinely (defined
  as daily/monthly) as well as periodic (defined as quarterly/annually) on equipment.
• Assists with storage room organization and performs assigned tasks following the First In, First
  Out (FIFO) method.
• Performs other job-related tasks, as assigned.
  
• Ensures that donor meets eligibility criteria based on Standard Operating Procedures.
• Performs finger stick for Microhematocrit and Total Protein determination.

Plasma Collection:

• Sets up and prepares all equipment and disposable supplies for venipuncture and
  plasmapheresis procedures per standard operating procedures.
• Disconnects donor after plasmapheresis process is completed per standard operating procedure.
• Maintains proper ratio to ensure donor safety and quality of product.
• Operates the automated plasmapheresis machines including response and evaluation of all
  machine alarms and alerts, responds to donor adverse events, and documents exceptions.

Product Processing:

• Prompt and sterile collection and storage of plasma product and samples per Standard Operating
  Procedures.
• Handles tested and untested product, as well as product with unsuitable test results.
• Properly organize samples and product in a walk-in storage freezer per Standard Operating
  Procedures.
• Prepares product and samples for shipments, per Standard Operating Procedures and federal
  transportation regulations.
• Monitors freezer and refrigerator temperatures and immediately inform appropriate personnel if
  equipment is not functioning properly. Record variance if applicable.

This is What It Takes:

• High school diploma or equivalent (GED) required.
• Three (3) months’ experience in clerical or customer service position preferred.
• Specific certification or licensing based on State requirements.
• Basic computer knowledge and skills required.
• Ability to speak, read, write (legibly and accurately), and understand English required.
• Strong organizational skills required.
• Ability to read, follow, and interpret regulations, instructions and manuals required.
• Ability to understand verbal instruction required.
• Ability to read numbers on screening equipment and perform basic mathematical calculations
  required.

Scheduling:

• Must be able to work day and evening hours, weekends, holidays, and extended shifts on a
  frequent basis.
• Attendance and punctuality required.

Do Satisfying Work. Earn Real Rewards and Benefits.

We’re widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel.

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• Paid time off
• Personal time

More About Octapharma Plasma Inc.

With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.