Donor Center Technician I

Octapharma Plasma, Inc.; Tulsa (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading plasma collection organization in Tulsa is seeking a qualified individual responsible for ensuring compliance with state and federal regulations during plasma collection. The successful candidate will maintain donor comfort, manage equipment, and ensure cleanliness while providing excellent customer service. Candidates must possess a high school diploma and ideally have some customer service experience, along with strong communication and organizational skills. This role requires working flexible hours, including nights and weekends.

Qualifications

• Three months experience in clerical or customer service position preferred.
• Ability to speak, read, and write English required.
• Ability to read numbers on screening equipment and perform basic calculations required.

Responsibilities

• Ensure total operation compliance with state and federal regulations.
• Monitor donor conditions and ensure comfort and safety during procedures.
• Prepare equipment and supplies for plasma collection procedures.

Skills

Strong customer service skills

Organizational skills

Basic computer knowledge

Effective communication skills

Education

High school diploma or equivalent (GED)

Job description

Tulsa 191
11523 E 31st St.
Tulsa, OK 741461908, USA

Ensures total operation is compliant with state and federal regulations (e.g. FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production standards and ensure facility compliance.
Maintains high level of customer service and positive donor experience in line with company values and culture.
Maintains cleanliness of work area to ensure a clean and professional environment. Stocks and maintains an orderly work area with sufficient supplies to meet production demands.
Maintains Donor Center equipment based on Standard Operating Procedures and applicable manufacturer instructions.
Monitors donor conditions, employing techniques to ensure donor comfort, safety, and the quality of plasma product.
Maintains Donor confidentiality based on company policy.
Maintains complete and accurate record keeping per company’s Standard Operating Procedures.
Responsible for troubleshooting machine alarms/alerts and performing QCs routinely (defined as daily/monthly) on equipment.
Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous waste.
Performs other job-related tasks, as assigned.

Ensures that donor meets eligibility criteria based on Standard Operating Procedures.
Performs donor vitals evaluation per Standard Operating Procedure.
Performs finger stick for Microhematocrit and Total Protein determination.
Registers applicant donors per Standard Operating Procedures.

Plasma Collection:

Sets up and prepares all equipment and disposable supplies for venipuncture and plasmapheresis procedures per standard operating procedures.
Disconnects donor after plasmapheresis process is completed per standard operating procedures.
Maintains proper ratio to ensure donor safety and quality of product.
Operates the automated plasmapheresis machines including response and evaluation of all machine alarms and alerts, responds to donor adverse events, and documents exceptions.

Product Processing:

Prompt and sterile collection and storage of plasma product and samples per Standard Operating Procedures.
Handles tested and untested product, as well as product with unsuitable test results.
Properly organizes samples and product in a walk-in storage freezer per Standard Operating Procedures.
Prepares product and samples for shipments, per Standard Operating Procedures and federal transportation regulations.
Monitors freezer and refrigerator temperatures and immediately informs appropriate personnel if equipment is not functioning properly. Records variance if applicable.

JOB SPECIFICATIONS:

• High school diploma or equivalent (GED) required.
• Three (3) months’ experience in clerical or customer service position preferred.
• Specific certification or licensing based on State requirements.
• Basic computer knowledge and skills required.
• Ability to speak, read, write (legibly and accurately), and understand English required.
• Strong customer service skills required.
• Strong organizational skills required.
• Ability to read, follow, and interpret regulations, instructions and manuals required.
• Ability to understand verbal instruction required.
• Ability to read numbers on screening equipment and perform basic mathematical calculations required.
• Effective communication skills required.

SCHEDULING:

• Must be able to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis.
• Attendance and punctuality required.

PHYSICAL REQUIREMENTS:

• Utilize all required and appropriate PPE (Personal Protective Equipment) at all times.
• Ability to sit or stand for extended periods.
• Ability to tug, lift, and pull up to thirty-five pounds.
• Ability to bend, stoop, or kneel.
• Occupational exposure to blood borne pathogens.
• Ability to view video display terminal less than 18” away from face for extended periods of time, up to four (4) hours at a time.
• Ability to work in an environment with a temperature of -40C or colder for extended periods.
• Occasional exposure to and handling of dry ice.
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
• Ability to use assistive devices if needed for mobility or communication.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.