Donor Center Technician I

Octapharma Plasma, Inc.; Petersburg (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Octapharma Plasma, Inc. seeks a Donor Center Technician to join our team in Petersburg, VA. You will support plasma collection, ensure donor safety and comfort, and follow all SOPs and regulatory requirements.

Daily duties include equipment setup, monitoring, record keeping, and processing plasma products. The role requires strong customer service, attention to detail, and the ability to work day/evening hours including weekends.

Qualifications

• High school diploma or equivalent required.
• Three (3) months’ experience in clerical or customer service position preferred.
• Ability to speak, read, write English required.
• Strong customer service and organizational skills required.
• Able to read, understand regulations, instructions and manuals.

Responsibilities

• Ensure operation complies with state and federal regulations and SOPs to maintain quality and cleanliness.
• Provide excellent donor service and maintain donor confidentiality.
• Set up plasmapheresis equipment, monitor donors, and respond to any adverse events.
• Perform product processing, sample handling, storage, and packaging per SOPs and regulations.
• Maintain complete records and assist with QC tasks and equipment alarms.

Skills

Customer service

English proficiency

Regulatory reading

Mathematical calculations

Basic computer skills

Education

High school diploma or equivalent

Job description

Ensures total operation is compliant with state and federal regulations (e.g. FDA approved
Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production
standards and ensure facility compliance.
Maintains high level of customer service and positive donor experience in line with company
values and culture.
Maintains cleanliness of work area to ensure a clean and professional environment. Stocks and
maintains an orderly work area with sufficient supplies to meet production demands.
Maintains Donor Center equipment based on Standard Operating Procedures and applicable
manufacturer instructions.
Monitors donor conditions, employing techniques to ensure donor comfort, safety, and the quality
of plasma product.
Maintains Donor confidentiality based on company policy.
Maintains complete and accurate record keeping per company’s Standard Operating Procedures.
Responsible for troubleshooting machine alarms/alerts and perform QCs routinely (defined as
daily/monthly) on equipment.
Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous
waste.
Performs other job-related tasks, as assigned.

Ensures that donor meets eligibility criteria based on Standard Operating Procedures.
Performs donor vitals evaluation per Standard Operations Procedure.
Performs finger stick for Microhematocrit and Total Protein determination.
Registers applicant donors per Standard Operating Procedures.

Plasma Collection:

Sets up and prepares all equipment and disposable supplies for venipuncture and
plasmapheresis procedures per standard operating procedures.
Disconnects donor after plasmapheresis process is completed per standard operating
procedures.
Maintains proper ratio to ensure donor safety and quality of product.
Operates the automated plasmapheresis machines including response and evaluation of all
machine alarms and alerts, responds to donor adverse events, and documents exceptions.

Product Processing:

Prompt and sterile collection and storage of plasma product and samples per Standard Operating
Procedures.
Handles tested and untested product, as well as product with unsuitable test results.
Properly organize samples and product in a walk-in storage freezer per Standard Operating
Procedures.
Prepares product and samples for shipments, per Standard Operating Procedures and federal
transportation regulations.
Monitors freezer and refrigerator temperatures and immediately inform appropriate personnel if
equipment is not functioning properly. Record variance if applicable.

JOB SPECIFICATIONS:

• High school diploma or equivalent (GED) required.
• Three (3) months’ experience in clerical or customer service position preferred.
• Specific certification or licensing based on State requirements.
• Basic computer knowledge and skills required.
• Ability to speak, read, write (legibly and accurately), and understand English required.
• Strong customer service skills required.
• Strong organizational skills required.
• Ability to read, follow, and interpret regulations, instructions and manuals required.
• Ability to understand verbal instruction required.
• Ability to read numbers on screening equipment and perform basic mathematical calculations required.
• Effective communication skills required.

SCHEDULING:

• Must be able to workday and evening hours, weekends, holidays, and extended shifts on a frequent basis.
• Attendance and punctuality required.

PHYSICAL REQUIREMENTS:

• Utilize all required and appropriate PPE (Personal Protective Equipment) at all times.
• Ability to sit or stand for extended periods.
• Ability to tug, lift, and pull up to thirty-five pounds.
• Ability to bend, stoop, or kneel.
• Occupational exposure to blood borne pathogens.
• Ability to view video display terminal less than 18” away from face for extended periods of time, up to four (4) hours at a time.
• Ability to work in an environment with a temperature of -40C or colder for extended periods.
• Occasional exposure to and handling of dry ice.
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
• Ability to use assistive devices if needed for mobility or communication.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.