Donor Center Technician I

Octapharma Plasma; Baltimore (MD); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Outstanding plans for medical, dental, and vision insurance

Tuition Reimbursement

Paid time off

Job summary

A leading plasma donation organization in Baltimore is seeking a dedicated candidate to ensure donor safety, provide excellent customer service, and comply with all health regulations. Responsibilities include monitoring donor conditions, maintaining cleanliness, and ensuring the proper operation of plasma collection equipment. Ideal applicants must possess a high school diploma and skills in organization and communication. A supportive work culture with comprehensive benefits is offered.

Qualifications

• Requires high school diploma or equivalent (GED).
• Three months’ experience in clerical or customer service position preferred.
• Basic computer knowledge and skills required.

Responsibilities

• Ensure operations comply with state and federal regulations.
• Provide high level customer service and maintain donor experience.
• Monitor donor conditions for comfort and safety.

Skills

Customer service

Organizational skills

Basic computer skills

Education

High school diploma or equivalent (GED)

Job description

We’re growing fast.

your ability to help donors and patients,

and your access to professional opportunities?

There are so many ways Octapharma Plasma can enhance your life and your career. Our strong growth is creating great learning and career development opportunities throughout our company, and especially our donation centers. Because you’re someone who loves to learn, enjoys people, and has a real heart to help, we encourage you to join us as a:

This is What You’ll Do:

• Ensures total operation is compliant with state and federal regulations (e.g. FDA approved
  Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production
  standards and ensure facility compliance.
• Maintains high level of customer service and positive donor experience in line with company
  values and culture.
• Maintains cleanliness of work area to ensure a clean and professional environment. Stocks and
  maintains an orderly work area with sufficient supplies to meet production demands.
• Maintains Donor Center equipment based on Standard Operating Procedures and applicable
  manufacturer instructions.
• Monitors donor conditions, employing techniques to ensure donor comfort, safety, and the quality
  of plasma product.
• Maintains Donor confidentiality based on company policy.
• Maintains complete and accurate record keeping per company’s Standard Operating Procedures.
• Responsible for troubleshooting machine alarms/alerts and perform QCs routinely (defined as
  daily/monthly) on equipment.
• Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous
  waste.
• Performs other job-related tasks, as assigned.
• Ensures that donor meets eligibility criteria based on Standard Operating Procedures.
• Performs finger stick for Microhematocrit and Total Protein determination.

Plasma Collection:

• Sets up and prepares all equipment and disposable supplies for venipuncture and
  plasmapheresis procedures per standard operating procedures.
• Disconnects donor after plasmapheresis process is completed per standard operating
  procedures.
• Maintains proper ratio to ensure donor safety and quality of product.
• Operates the automated plasmapheresis machines including response and evaluation of all
  machine alarms and alerts, responds to donor adverse events, and documents exceptions.

Product Processing:

• Prompt and sterile collection and storage of plasma product and samples per Standard Operating
  Procedures.
• Handles tested and untested product, as well as product with unsuitable test results.
• Properly organize samples and product in a walk‑in storage freezer per Standard Operating
  Procedures.
• Prepares product and samples for shipments, per Standard Operating Procedures and federal
  transportation regulations.
• Monitors freezer and refrigerator temperatures and immediately inform appropriate personnel if
  equipment is not functioning properly. Record variance if applicable.

JOB SPECIFICATIONS:

• High school diploma or equivalent (GED) required.
• Three (3) months’ experience in clerical or customer service position preferred.
• Specific certification or licensing based on State requirements.
• Basic computer knowledge and skills required.
• Ability to speak, read, write (legibly and accurately), and understand English required.
• Strong organizational skills required.
• Ability to read, follow, and interpret regulations, instructions and manuals required.
• Ability to understand verbal instruction required.
• Ability to read numbers on screening equipment and perform basic mathematical calculations
  required.

SCHEDULING:

• Must be able to workday and evening hours, weekends, holidays, and extended shifts on a
  frequent basis.
• Attendance and punctuality required.

PHYSICAL REQUIREMENTS:

• Utilize all required and appropriate PPE (Personal Protective Equipment) at all times.
• Ability to sit or stand for extended periods.
• Ability to tug, lift, and pull up to thirty‑five pounds.
• Ability to bend, stoop, or kneel.
• Occupational exposure to blood borne pathogens.
• Ability to view video display terminal less than 18” away from face for extended periods of
  time, up to four (4) hours at a time.
• Ability to work in an environment with a temperature of -40C or colder for extended periods.
  Occasional exposure to and handling of dry ice.
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing
  blood for diagnostic tests.
• Ability to use assistive devices if needed for mobility or communication.

Do Satisfying Work. Earn Real Rewards and Benefits.

We’re widely known and respected for our benefits and for leadership that is supportive and hands‑on. Managers who truly want you to grow and excel.

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• Paid time off
• Personal time

More About Octapharma Plasma Inc.

With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life‑saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.

Workingat Octapharma Plasma

We aspire to create a culture in which our employees feel inspired. You may be motivated to connect with donors, lead donation centers to new heights of excellence, or provide ideas and vision at a corporate level. We welcome you to consider all possibilities and see what positions best fit your interests and talents. Join the Octapharma Plasma team

Please be advised that, although we may not have an immediate requirement at this time, we are consistently interested in engaging with well‑qualified candidates for future opportunities. If you are interested in exploring a career with Octapharma Plasma, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate. We expect the application window to close within 60 days from the posting date. Please ensure all applications are submitted before the deadline.

Interested? Learn more online and apply now at:

And if you know someone else who’d be a great fit at Octapharma Plasma, Inc., please forward this posting along!

INNER SATISFACTION.

OUTSTANDING IMPACT.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.