Donor Center Technician 3

Octapharma Plasma, Inc.; Raleigh (NC); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health savings account

Flexible spending account

Tuition reimbursement

Employee assistance program

Wellness program

401k retirement plan

Paid time off

Company paid holidays

Personal time

Job summary

Octapharma Plasma, Inc. in Raleigh, NC seeks a donor center technician to determine donor eligibility, perform plasmapheresis, and process plasma products while ensuring compliance with FDA SOPs and safety standards.

You will monitor donor conditions, operate equipment, maintain records, train junior staff, and uphold cleanliness and inventory controls; a high school diploma and 3 months of clerical/customer service experience are preferred.

Qualifications

• High school diploma or GED required or equivalent.
• Basic computer knowledge and English literacy required.
• Clerical or customer service experience preferred (3 months).
• Read, interpret regulations and manuals; attention to detail.

Responsibilities

• Determine donor eligibility and conduct vitals/tests per SOPs.
• Set up and operate automated plasmapheresis equipment; respond to alarms.
• Collect, process, and store plasma products with proper handling.
• Maintain records, confidentiality, and reporting per SOPs.
• Train junior technicians and coordinate with QA on CAPA.
• Ensure center cleanliness, inventory, and safety protocols.

Skills

Customer service

Communication

Recordkeeping

Regulatory reading

Math skills

Education

High school diploma or GED

Tools

Plasmapheresis equipment

Job description

This role is responsible for determining donor eligibility, plasma collection, and product processing while maintaining compliance.

This Is What You’ll Do

• Ensure compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to maintain production standards and facility compliance.
• Deliver a high level of customer service and positive donor experience in alignment with company values and culture.
• Assess donor eligibility by conducting vitals, microhematocrit and total protein testing, and registration in accordance with SOPs.
• Monitor donor conditions during procedures to ensure safety, comfort, and product quality.
• Set up, prepare, and operate automated plasmapheresis equipment; troubleshoot alarms, respond to adverse events, and disconnect donors upon completion.
• Collect, process, and store plasma products and samples, including freezer organization, shipment preparation, and temperature monitoring, in compliance with SOPs and regulations.
• Maintain donor center equipment through routine and periodic quality control checks and manufacturer-recommended procedures.
• Uphold cleanliness and organization of work and storage areas, ensuring adequate supplies, safe handling of biohazardous waste, and adherence to First In, First Out (FIFO) inventory methods.
• Maintain accurate and complete recordkeeping, confidentiality, and reporting in compliance with SOPs and company policy.
• Mentor and train junior technicians as a Designated Trainer; partner with Quality Assurance on performance, Corrective and Preventive Action (CAPA) implementation, and continuous improvement initiatives.
• Oversee donor flow, including scheduling of lunches, breaks, and adherence to overall center schedules.
• Performs other duties as assigned.

Minimum Requirements

• High school diploma or equivalent (GED).
• Three (3) months’ experience in clerical or customer service position preferred.

Required Certifications, Licenses, And Registrations

• Specific certification or licensing based on State requirements.

Knowledge, Skills, And Abilities

• Basic computer knowledge and skills required.
• Ability to speak, read, write (legibly and accurately), and understand English required.
• Strong customer service skills, organizational, and communication skills.
• Ability to read, follow, and interpret regulations, instructions and manuals required.
• Ability to understand verbal instruction required.
• Ability to read numbers on screening equipment and perform basic mathematical calculations.

Physical Requirements

• Utilize all required and appropriate PPE (Personal Protective Equipment) at all times.
• Ability to sit or stand for extended periods.
• Ability to tug, lift, and pull up to thirty-five (35) pounds.
• Ability to bend, stoop, or kneel.
• Occupational exposure to blood borne pathogens.
• Ability to view video display terminal less than 18” away from face for extended periods of time.
• Ability to work in an environment with a temperature of -40C or colder for extended periods.
• Occasional exposure to and handling of dry ice.
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
• Ability to use assistive devices if needed for mobility or communication.
• Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual.
• Ability to use a computer and other office equipment.
• Ability to communicate effectively, both verbally and in writing.
• Ability to focus and concentrate on tasks for extended periods.
• Ability to navigate the office environment safely, including stairs and elevators (if applicable).
• Ability to travel up to 20% via airplane and vehicle (if applicable).

We’re widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel.

Do Satisfying Work. Earn Real Rewards And Benefits

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401k retirement plan
• Paid time off
• Company paid holidays
• Personal time