Donor Center Technician 2

Octapharma Plasma, Inc.; Philadelphia (Philadelphia County); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Formal training

Medical, dental, and vision insurance

HSA

FSA

Tuition reimbursement

EAP

Wellness program

401k retirement plan

Paid time off

Company holidays

Personal time

Job summary

Octapharma Plasma, Inc. is seeking a Donor Center team member responsible for donor eligibility, plasma collection, and product processing while maintaining compliance with SOPs and regulations. The role emphasizes patient and donor safety, high-quality service, and accurate recordkeeping.

Candidates should have a high school diploma or GED and some clerical or customer service experience. Bilingual Spanish is preferred in certain locations, with opportunities for training and advancement within

Qualifications

• High school diploma or GED required.
• Basic computer skills expected.
• Bilingual Spanish preferred depending on location.
• Strong customer service, communication, and organizational abilities.

Responsibilities

• Determine donor eligibility and assess vitals per SOPs.
• Ensure compliance with state, federal and industry regulations.
• Deliver high-quality customer service and protect donor confidentiality.
• Operate plasmapheresis equipment and respond to alarms or adverse events.
• Maintain accurate records in accordance with SOPs and company policy.
• Mentor staff as a designated trainer and support QA on CAPA initiatives.
• Perform inventory tasks and ensure product quality and availability.

Skills

Basic computer

English literacy

Spanish preferred

Customer service

Organizational skills

Communication skills

Regulatory interpretation

Math skills

Education

High school diploma or GED

Job description

Job Summary

This role is responsible for determining donor eligibility, plasma collection, and product processing while maintaining compliance.

This Is What You’ll Do

• Ensure compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to maintain production standards and facility compliance.
• Deliver high-quality customer service and maintain a positive donor experience while safeguarding donor confidentiality.
• Assess donor eligibility, including vitals evaluation, Microhematocrit and Total Protein testing, and registration, in accordance with SOPs.
• Monitor donor conditions throughout donation to ensure safety, comfort, and product quality.
• Set up and operate plasmapheresis equipment, troubleshoot alarms, respond to adverse events, and disconnect donors after procedures.
• Collect, process, and store plasma products and samples in compliance with SOPs and federal transportation regulations, including freezer/refrigerator monitoring and variance reporting.
• Maintain donor center equipment through routine and periodic QC checks and manufacturer-recommended procedures.
• Maintain cleanliness of work areas, manage supplies, and ensure safe biohazard disposal.
• Provide accurate and complete recordkeeping in compliance with SOPs and company policy.
• Mentor and train staff as a Designated Trainer; partner with Quality Assurance on floor performance, Corrective and Preventive Action (CAPA) implementation, and continuous improvement initiatives.
• Perform inventory-related tasks, including First-In-First-Out procedures, to ensure product quality and availability.
• Perform other duties as assigned.

Minimum Requirements

High school diploma or equivalent (GED).

Three (3) months’ experience in clerical or customer service position preferred.

Required Certifications, Licenses, And Registrations

Specific certification or licensing based on State requirements.

Knowledge, Skills, And Abilities

• Basic computer knowledge and skills.
• Ability to speak, read, write (legibly and accurately), and understand English.
• Bilingual in Spanish preferred (location specific).
• Strong customer service, organizational, and communication skills.
• Ability to read, follow, and interpret regulations, instructions, and manuals.
• Ability to understand verbal instructions.
• Ability to read numbers on screening equipment and perform basic mathematical calculations.

Physical Requirements

• Ability to utilize all required and appropriate PPE (Personal Protective Equipment).
• Ability to sit or stand for extended periods.
• Ability to tug, lift, and pull up to thirty-five (35) pounds.
• Ability to bend, stoop, or kneel.
• Occupational exposure to blood borne pathogens.
• Ability to view video display terminal less than 18” away from face for extended periods of time.
• Ability to enter an environment with a temperature of -40C or colder according to Standard Operating Procedures.
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
• Ability to use assistive devices if needed for mobility or communication.
• Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual.
• Ability to use a computer and other office equipment.
• Ability to communicate effectively, both verbally and in writing.
• Ability to focus and concentrate on tasks for extended periods.
• Ability to navigate the office environment safely, including stairs and elevators (if applicable).

Do Satisfying Work. Earn Real Rewards And Benefits

We’re widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel.

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401k retirement plan
• Paid time off
• Company paid holidays
• Personal time