Donor Center Technician 1

Octapharma Plasma, Inc.; Memphis (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Formal training

Medical, dental, and vision insurance

Health savings account (HSA)

401(k) retirement plan

Paid time off

Job summary

Octapharma Plasma, Inc. is actively seeking a Donor Center Technician 1 in Memphis, Tennessee. The successful candidate will play a vital role in ensuring compliance with regulations, monitoring donor conditions, and providing excellent customer service in a professional environment.

This role requires effective communication skills and the ability to perform various tasks related to plasma donation safety and equipment operation. Comprehensive benefits include medical, dental, and vision insurance, along with formal training and retirement plans.

Qualifications

• High school diploma or equivalent (GED) required.
• Three months’ experience in clerical or customer service position preferred.
• Specific certification or licensing based on State requirements.
• Basic computer knowledge required.
• Ability to speak, read, write, and understand English required.

Responsibilities

• Ensure total operation compliance with state and federal regulations.
• Maintain a high level of customer service.
• Monitor and maintain donor conditions for comfort and safety.
• Perform donor vitals evaluation and register applicants.
• Maintain proper hygiene and cleanliness of work area.

Skills

Customer service skills

Organizational skills

Basic computer knowledge

Communication skills

Bilingual in Spanish

Education

High school diploma or equivalent

Job description

Want to Expand your career-development potential, your ability to help donors and patients, and your access to professional opportunities?

We’re growing fast. [You can, too!] There are so many ways Octapharma Plasma can enhance your life and your career. Our strong growth is creating great learning and career development opportunities throughout our company, and especially our donation centers. Because you’re someone who loves to learn, enjoys people, and has a real heart to help, we encourage you to join us as a:

Donor Center Technician 1

Responsibilities

• Ensures total operation is compliant with state and federal regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to maintain the highest production standards and ensure facility compliance.
• Maintains high level of customer service and positive donor experience.
• Maintains cleanliness of work area to ensure a clean and professional environment. Stocks and maintains an orderly work area with sufficient supplies to meet production demands.
• Maintains Donor Center equipment based on SOPs and applicable manufacturer instructions.
• Monitors donor conditions, employing techniques to ensure donor comfort, safety, and quality of plasma product.
• Maintains donor confidentiality based on company policy.
• Maintains complete and accurate record keeping per company’s SOPs.
• Responsible for troubleshooting machine alarms/alerts and performing QCs routinely (daily/monthly) on equipment.
• Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous waste.
• Ensures that donor meets eligibility criteria based on SOPs.
• Performs donor vitals evaluation per SOP.
• Performs finger stick for Microhematocrit and Total Protein determination.
• Registers applicant donors per SOP.
• Set-up and prepare all equipment and disposable supplies for venipuncture and plasmapheresis procedures.
• Disconnects donor after plasmapheresis process is completed.
• Maintains proper ratio to ensure donor safety and quality of product.
• Operates the automated plasmapheresis machines including response and evaluation of all machine alarms and alerts, responds to donor adverse events, and documents exceptions.
• Prompt and sterile collection and storage of plasma product and samples per SOP.
• Handles tested and untested product, as well as product with unsuitable test results.
• Properly organizes samples and product in a walk‑in storage freezer per SOP.
• Prepares product and samples for shipments, per SOP and federal transportation regulations.
• Monitors freezer and refrigerator temperatures and immediately informs appropriate personnel if equipment is not functioning properly. Records variance if applicable.
• Performs other job‑related tasks as assigned.

Qualifications

• High school diploma or equivalent (GED) required.
• Three (3) months’ experience in clerical or customer service position preferred.
• Specific certification or licensing based on State requirements.
• Basic computer knowledge and skills required.
• Ability to speak, read, write (legibly and accurately), and understand English required.
• Bilingual in Spanish preferred (location specific).
• Strong customer service skills required.
• Strong organizational skills required.
• Ability to read, follow, and interpret regulations, instructions and manuals required.
• Ability to understand verbal instruction required.
• Ability to read numbers on screening equipment and perform basic mathematical calculations required.
• Effective communication skills required.
• Must be able to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis.
• Attendance and punctuality required.

Physical Requirements

• Always utilize all required and appropriate PPE (Personal Protective Equipment).
• Ability to sit or stand for extended periods.
• Ability to tug, lift, and pull up to thirty‑five pounds.
• Ability to bend, stoop, or kneel.
• Occupational exposure to blood borne pathogens.
• Ability to view video display terminal less than 18” away from face for extended periods of time, up to four (4) hours at a time.
• Enter an environment with a temperature of –40°C or colder according to SOP.
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
• Ability to use assistive devices if needed for mobility or communication.

Benefits

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401(k) retirement plan
• Paid time off
• Company paid holidays
• Personal time