Donor Center Greeter & Merchandise Prep

Goodwill of the Finger Lakes; Town of Penfield (NY); On-site; USD 16,531 - 22,041; Full time

Job summary

Goodwill of the Finger Lakes is seeking a friendly Donor Greeter to welcome donors, assist with donations, and help maintain a clean, safe store environment. You will sort, test, and package merchandise for processing and sale, with opportunities to stock and support daily store operations.

The role emphasizes customer service, safety, and teamwork, and requires open weekend and holiday availability. A high school diploma or GED is preferred, with prior retail experience a plus.

Qualifications

• High school diploma or GED preferred.
• Previous retail experience preferred.
• Ability to read and understand documents such as receipts and policy manuals.
• Ability to write routine reports and communicate clearly to others.

Responsibilities

• Assist customers in bringing donations inside.
• Record donations using the daily tracking methods.
• Sort donations into proper equipment for processing and transportation.
• Properly label all equipment.
• Assist in loading and unloading merchandise and equipment.
• Ensure safety procedures are followed during packing and movement of equipment.
• Maintain a friendly, helpful attitude toward the customer.
• Greet customers in a friendly and enthusiastic manner within 10 seconds of arrival.
• Address customer concerns in a courteous and respectful manner.
• Maintain interior and exterior of store in a neat, clean, organized manner.
• Act as a positive member of the team by sharing ideas with coworkers and management.
• Sort, test, and clean items for quality and processing.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Donation processing

Stocking

Safety procedures

Education

High school diploma or GED

Job description

The ADC Donor Greeter is responsible for including but not limited to general donation center related duties such as; accepting donations, providing excellent customer service, and maintaining a clean, neat, and safe work environment. This position is also responsible for sorting, cleaning, and packaging merchandise to be shipped and sold at stores. In some instances you may also be responsible for stocking merchandise and conducting sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist customers in bringing donations inside.
• Records donations using the daily tracking methods.
• Sorts donations into proper equipment for processing and transportation.
• Properly labels all equipment.
• Responsible for assisting in loading and unloading of merchandise and equipment onto/off trucks as needed.
• Ensure safety procedures are followed during packing and movement of equipment.
• Maintain a friendly, helpful attitude toward the customer. Must possess professional service oriented etiquette at all times.
• Greet customers in a friendly and enthusiastic manner within 10 seconds of arrival
• Address customer concerns in a courteous and respectful manner, while following retail policies. Seek assistance of supervisor, when necessary, to resolve concerns.
• Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor)
• Act as a positive member of the team at the store by receiving and providing ideas or concerns to coworkers and management in a timely and supportive fashion.
• Sort, test, and clean items for quality and processing.
• Perform other duties as assigned by supervisor.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work weekends and holidays.

EDUCATION AND/OR EXPERIENCE:

High school diploma or GED preferred. Previous retail experience preferred.

LANGUAGE SKILLS:

• Ability to read and understand documents such as receipts, time cards, policy manuals.
• Ability to write routine reports.
• Ability to speak effectively and communicate clearly to other employees and customers.

MATHEMATICAL SKILLS:

WORK ENVIRONMENT:

While performing the duties of this job the employee is usually working in a comfortable environment. At times, this employee will be exposed to the outside environment when receiving donations. The employee may be in a solitary work environment.

AVAILABILITY:

Must have open and flexible availability, and be willing to work evenings, weekends, and holidays.

PHYSICAL DEMANDS:

Physical Demands- ADC Donor Greeter

Frequency

Never

Rarely

Occasionally

Frequently

Always

X

Standing

X

Walking

X

X

X

Reaching Overhead

X

Crouching

X

Kneeling

X

X

Lifting and Carrying

X

11 to 25 lbs.

X

26 to 50 lbs.

X

51 to 75 lbs.

X

76 to 100 lbs.

X

over 100 lbs.

X

Push/ Pull Max Force

0 to 20 lbs.

X

21 to 39 lbs.

X

40 to 59 lbs.

X

60 to 100 lbs.

X

Goodwill of the Finger Lakes is an Equal Opportunity Employer.

Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability