Donor Greeter

Goodwill of the Finger Lakes; City of Rochester (NY); On-site; USD 26,000 - 32,000; Full time

Job summary

Goodwill of the Finger Lakes is seeking a Donor Greeter to welcome donors, assist with donations, and maintain a clean and safe donation area.

You will sort donations, label equipment, and help with loading/unloading as needed, while providing excellent customer service and following store policies. Flexibility to work evenings, weekends, and holidays is required.

Qualifications

• High school diploma or GED preferred.
• Previous retail experience preferred.
• Ability to read and understand documents such as time cards and policy manuals.
• Ability to write routine reports and communicate with customers and employees.

Responsibilities

• Assist customers bringing donations inside.
• Sort donations into proper categories for processing and transportation.
• Label all equipment accurately.
• Assist in loading/unloading merchandise and equipment onto/off trucks.
• Follow safety procedures during packing and movement of equipment.
• Greet customers in a friendly manner within 10 seconds of arrival.
• Address customer concerns courteously and follow retail policies.
• Maintain a neat, clean store environment (vacuuming, dusting, cleaning bathrooms, mopping).
• Be a positive team member and communicate ideas/concerns with coworkers and management.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Professionalism

Communication

Education

High school diploma or GED

Job description

The Donor Greeter is responsible for general donation door related duties including accepting donations, providing excellent customer service, and maintaining a clean, neat, and safe work environment. They are also responsible for the separation of goods by category at the donation door.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist customers in bringing donations inside.
• Sorts donations into proper equipment for processing and transportation.
• Properly labels all equipment.
• Responsible for assisting in loading and unloading of merchandise and equipment onto/off trucks as needed.
  • Ensure safety procedures are followed during packing and movement of equipment.
• Maintain a friendly, helpful attitude toward the customer. Must possess professional service oriented etiquette at all times.
  • Greet customers in a friendly and enthusiastic manner within 10 seconds of arrival
  • Handle customer concerns in a courteous and respectful manner, while following retail policies. Seek assistance of supervisor, when necessary, to resolve concerns.
• Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor)
• Act as a positive member of the team at the store by receiving and providing ideas or concerns to coworkers and management in a timely and supportive fashion.
• Perform other duties as assigned by supervisor.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work nights, weekends, and holidays.

EDUCATION AND/OR EXPERIENCE

High school diploma or GED preferred. Previous retail experience preferred

LANGUAGE SKILLS

• Ability to read and understand documents such as time cards and policy manuals.
• Ability to write routine reports.
• Ability to speak effectively and communicate clearly to other employees and customers.

MATHEMATICAL SKILLS

WORK ENVIRONMENT

While performing the duties of this job the employee is usually working in a comfortable and store environment. At times this employee may be exposed to the outside environment when receiving donations. The employee will also be exposed to the donation processing area which is a factory-like environment.

AVAILABILITY

Must have open and flexible availability, and be willing to work evenings, weekends, and holidays.

Physical Demands:

Frequency

Never

Almost Never

Occasionally

Frequently

Always

X

Standing

X

Walking

X

X

Reaching Overhead

X

Crouching

X

Kneeling

X

X

Lifting and Carrying

10 lbs or less

X

11 to 25 lbs.

X

26 to 50 lbs.

X

51 to 75 lbs

X

76 to 100 lbs

X

over 100 lbs

X

Push/ Pull Max Force

0 to 20 lbs.

X

21 to 39 lbs.

X

40 to 59 lbs.

X

60 to 100 lbs.

X

Goodwill of the Finger Lakes is an Equal Opportunity Employer.

Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability