Donor Center Application User Support Analyst

Grifols; Home Township (MI); Remote; USD 58,000 - 88,000; Full time

Job summary

A global healthcare company is seeking a remote-based Application Support Specialist to oversee support for application users and resolve issues related to business configuration. The ideal candidate will have a Bachelor's degree and at least 5 years of experience. Strong knowledge of plasma collection applications and quality systems is essential. This role offers a salary range of $58,504.00 - $87,756.00 per year and includes a comprehensive benefits package.

Benefits

Medical benefits

PTO

401K match up to 5%

Tuition reimbursement

Qualifications

• Minimum of 5 years’ experience in a relevant field.
• Experience with data management and application support.
• Ability to work flexible hours including late nights and weekends if necessary.

Responsibilities

• Oversee support and guidance to application users experiencing issues.
• Coordinate with manufacturers for data updates.
• Respond to support requests from users.
• Maintain and track work requests.

Skills

Strong knowledge of plasma collection applications

Understanding of quality systems

Education

Bachelor’s degree preferred or equivalent experience

Job description

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

This is a remote-based position for candidates living in the central and east coast.

Overview

Oversees the support and guidance to application users experiencing issues related to the business configuration. Resolves data or process variances per procedure. Coordinates with manufacturer requests for data / record updates. Maintains process for managing user requests.

Primary Responsibilities

• Support requests to resolve BECS / Application data incidents and functional questions
• Adhere to data incident resolution procedures
• Provide support to configuration team to implement changes
• Maintain and track work request and established turnaround time
• Resolve requests and or coordinate solution with internal or third parties
• Continue to build and develop and administrative working knowledge of application function and configuration capability
• Assemble necessary updates and reports and provide to supervisor
• Flexibility with work schedule and able to work periodic late nights or be on call weekends if necessary
• Responds to support requests, delivers on change requests, liaisons with internal teams & vendors to complete tasks and supports / implements change
• Perform other job-related duties as assigned

Education & Experience

• Bachelor’s degree preferred or equivalent experience
• Minimum of 5 years’ experience

Knowledge & Skills

• Strong knowledge base capable of providing solutions for multiple apps or equipment, working knowledge of plasma collection applications, good understanding of quality systems.

Pay scale of $58,504.00 - $87,756.00 per year depending on training, education and experience. This position is eligible to participate in up to 5% of the company bonus pool. We offer benefits including medical, PTO, up to 5% 401K match, and tuition reimbursement. We are committed to offering our employees opportunities for professional growth and career progression. Even though we are a global healthcare company with employees in 30 countries, Grifols prides itself on its family-like culture. Our company has more than tripled its workforce in the last 10 years — we’re growing, and you can grow with us!