Donor Center Ambassador: Friendly Greeter & Sorter

Goodwill of the Finger Lakes; Town of Penfield (NY); On-site; USD 17,000 - 25,000; Full time

Job summary

Goodwill of the Finger Lakes seeks an ADC Donor Greeter to welcome donors, assist with donations, and help maintain a tidy, safe donation center. You will sort and process items for resale, assist in stocking, and provide friendly service to customers.

Open weekend and holiday availability is required. Prior retail experience is a plus, and a high school diploma or GED is preferred.

Qualifications

• High school diploma or GED preferred.
• Previous retail experience preferred.

Responsibilities

• Assist customers by bringing donations inside.
• Record donations using daily tracking methods.
• Sort, test, and clean items for processing.
• Maintain a friendly, helpful attitude toward the customer and adhere to retail policies.
• Greet customers within 10 seconds of arrival and address concerns courteously.

Skills

Customer service

Communication

Teamwork

Safety awareness

Education

High school diploma or GED

Job description

The ADC Donor Greeter is responsible for including but not limited to general donation center related duties such as; accepting donations, providing excellent customer service, and maintaining a clean, neat, and safe work environment. This position is also responsible for sorting, cleaning, and packaging merchandise to be shipped and sold at stores. In some instances you may also be responsible for stocking merchandise and conducting sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist customers in bringing donations inside.
• Records donations using the daily tracking methods.
• Sorts donations into proper equipment for processing and transportation.
• Properly labels all equipment.
• Responsible for assisting in loading and unloading of merchandise and equipment onto/off trucks as needed.
• Ensure safety procedures are followed during packing and movement of equipment.
• Maintain a friendly, helpful attitude toward the customer. Must possess professional service oriented etiquette at all times.
• Greet customers in a friendly and enthusiastic manner within 10 seconds of arrival
• Address customer concerns in a courteous and respectful manner, while following retail policies. Seek assistance of supervisor, when necessary, to resolve concerns.
• Maintains interior and exterior of store in a neat, clean, organized manner (including but not limited to vacuuming, dusting, cleaning bathrooms, mopping floor)
• Act as a positive member of the team at the store by receiving and providing ideas or concerns to coworkers and management in a timely and supportive fashion.
• Sort, test, and clean items for quality and processing.
• Perform other duties as assigned by supervisor.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. This position is required to work weekends and holidays.

EDUCATION AND/OR EXPERIENCE:

High school diploma or GED preferred. Previous retail experience preferred.

LANGUAGE SKILLS:

• Ability to read and understand documents such as receipts, time cards, policy manuals.
• Ability to write routine reports.
• Ability to speak effectively and communicate clearly to other employees and customers.

MATHEMATICAL SKILLS:

WORK ENVIRONMENT:

While performing the duties of this job the employee is usually working in a comfortable environment. At times, this employee will be exposed to the outside environment when receiving donations. The employee may be in a solitary work environment.

AVAILABILITY:

Must have open and flexible availability, and be willing to work evenings, weekends, and holidays.

PHYSICAL DEMANDS:

Physical Demands- ADC Donor Greeter

Frequency

Never

Rarely

Occasionally

Frequently

Always

X

Standing

X

Walking

X

X

X

Reaching Overhead

X

Crouching

X

Kneeling

X

X

Lifting and Carrying

X

11 to 25 lbs.

X

26 to 50 lbs.

X

51 to 75 lbs.

X

76 to 100 lbs.

X

over 100 lbs.

X

Push/ Pull Max Force

0 to 20 lbs.

X

21 to 39 lbs.

X

40 to 59 lbs.

X

60 to 100 lbs.

X

Goodwill of the Finger Lakes is an Equal Opportunity Employer.

Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability