Donor Care Specialist I, Northeast Donor Center

BioBridge Global; San Antonio (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Donor Care Specialist I to join their team. This role involves medical screening and phlebotomy, ensuring a seamless donation experience for blood donors. The ideal candidate will exhibit strong communication skills and a commitment to safety and compliance. With a focus on community service, this position offers a chance to make a meaningful impact while adhering to high standards of care. Join a pioneering organization that values accountability and excellence, and enjoy competitive compensation along with a comprehensive benefits package.

Benefits

401(k) with Employer Contribution

100% Employer Paid Long-term Disability Plan

Extended Illness Benefits (EIB)

Group Health Medical Plan

Voluntary Dental Coverage

Educational Assistance Program

Voluntary Vision

Qualifications

• Must demonstrate proper equipment use and care.
• Must have excellent written and oral communication skills.
• Must demonstrate competency in performing donor registration and screening.

Responsibilities

• Responsible for medical screening and whole blood phlebotomy.
• Deliver an outstanding donation experience by exceeding donor expectations.
• Maintain regulatory compliance by completing training and competency assignments.

Skills

Phlebotomy

Customer Service

Medical Terminology

Safety Procedures

Documentation

Education

High School Diploma or GED

Job description

Career Opportunities: Donor Care Specialist I, Northeast Donor Center (28547)

South Texas Blood & Tissue is an AABB-accredited blood bank. It operates nine donor centers in South Texas, distributing blood, plasma, platelets, and other components to regional hospitals and emergency first responders. It also provides starting materials to therapeutic developers, and clinical research services. Its apheresis center received FACT accreditation in 2022 for peripheral blood cellular therapy product collection. As an AATB-accredited tissue bank, it offers tissue recovery from living and deceased donors.

Pay rate: Starting wage of $18.00/hr (and more with experience)

Job Title: Donor Care Specialist I, Fixed Sites

Revision: 0000

Job Code: 700246

Shift: 4x2 Rotating shift

Hybrid? N

Business Unit: STB&T

General Summary

Responsible for the medical screening, whole blood phlebotomy, and care of blood donors within our service area in accordance with the standard operating procedure (SOP) and BBG/STB&T policies. Support the blood needs of the community by converting donors to make the most impactful donation based upon current need and their eligibility/blood type.

Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE).

Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

Major Duties and Responsibilities

Report to work as scheduled.

Display a professional image and positive demeanor that contributes to the success of the organization.

Deliver an outstanding donation experience by exceeding donor expectations.

Maintain regulatory compliance by successfully completing training and competency assignments on time.

Perform the quality control function (including documentation).

Determine donor eligibility through comprehensive donor verification, medical history interview and medical screening procedures (blood pressure, pulse, temperature, Hgb/Hct via finger stick).

Obtain donor consent prior to donation. Perform whole blood phlebotomy.

Assess, treat and report adverse donor reactions (including documentation).

Perform record review and data entry.

Pack collected blood products according to defined manufacturing plans.

Ensure all necessary records and blood products are legible, labeled accurately and complete.

Maintain a good working relationship with coworkers and supervisor including reporting issues relating to

donors, donor groups, or departmental operations.

Performs other duties as assigned.

Provide assistance to other departments as needed.

Education

Requires a high school diploma or general equivalency diploma.

Licenses and/or Certifications Phlebotomy Certification preferred

Experience

No prior specific work experience required.

Prefer phlebotomy experience in a blood or plasma center.

Knowledge

Must acquire a working knowledge of donor processing criteria.

Must acquire a working knowledge of medical terminology and geography.

Must become familiar with the community and area serviced.

Must acquire knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.

Skills

Must demonstrate proper equipment use and care.

Must complete documentation in a legible manner.

Must demonstrate adherence to safety procedures.

Must have excellent written and oral communication skills.

Must demonstrate competency in performing donor registration, screening, labeling, whole blood phlebotomy, monitoring donor safety, product packing and quality control.

Abilities

Must be a team player.

Must be able to keep information confidential.

Must be neat in appearance and well groomed.

Must be professional, organized, detail oriented, communicative, and have the ability to greet the public in a friendly and courteous manner.

Must have the ability to respond effectively to the most sensitive inquiries or complaints is crucial to the success of this position.

Works in a well ‐ lighted air conditioned and heated laboratory/department.

May be exposed to electrical, mechanical and chemical hazards and other conditions common to a laboratory environment.

May be exposed to blood borne pathogens and other conditions common to a clinical laboratory environment.

May be required to work any time of the day, evening or night during the week or weekend.

Occupational Exposure Assignment ‐ Category I

We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!

All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:

• 401(k) with Employer Contribution

• 100% Employer Paid Long-term Disability Plan

• Extended Illness Benefits (EIB)

• Group Health Medical Plan with prescription coverage

• Variety of Voluntary Supplemental Insurances

• Voluntary Dental Coverage

• Educational Assistance Program

• Voluntary Vision

South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, genetic data, sexual orientation, gender identity, or any other legally protected characteristics. For more information about your EEO rights as an applicant under the law, please clickhere . STBTC maintains a Tobacco & Drug-Free Workplace.