Donor Care Specialist I

Cape Cod Healthcare; Massachusetts; On-site; USD 26,229 - 46,962; Part time

Job summary

A healthcare organization in Massachusetts seeks a Donor Care Specialist responsible for organizing and recruiting blood donors. The ideal candidate should possess effective communication skills and prior phlebotomy experience. This role involves maintaining blood donation procedures and documentation, with expectations for professionalism and customer service. Offering flexible schedules, this position is suitable for individuals committed to improving community health.

Qualifications

• Ability to read, write and effectively communicate in English.
• Good interpersonal, written, and verbal communication skills.
• One-year experience as donor phlebotomist preferred.
• Working knowledge of blood groups and donation procedures.

Responsibilities

• Organize, recruit, and draw blood donors.
• Perform donor screening to ensure eligibility.
• Maintain cleanliness of work areas for safety.
• Document all blood donor records accurately.
• Assist with donor recruitment.

Skills

Effective communication in English

Interpersonal skills

Ability to work independently

Prior phlebotomy experience

Proficiency in using computers

Education

High School Diploma or GED

National Certification or accredited phlebotomy program

Basic Life Support certification (BLS)

Current Donor Phlebotomy Technician, DPT (ASCP) certification

Job description

Purpose of Position

To organize, recruit and draw blood donors through a program designed to meet the needs of the Hospital.

Description

• Ensures the satisfaction of all users of the department's services, internal and external according to the hospital’s customer service standards.
• Performs donor screening to ensure donor’s eligibility per CCHC, CDC, FDA, AABB, and CAP standards.
• Performs all aspects of whole blood collections and therapeutic phlebotomy procedures.
• Performs whole blood collections on offsite blood drives and in donor center.
• Prepares and labels blood components and samples for testing.
• Performs accurate documentation on all blood donor records and data entry including donor deferrals into the computer system and ensures all quality control standards are met.
• Assists with donor recruitment.
• Performs daily inventory and replenishment of all donor care supplies as needed. Sends a list of supplies to be ordered to the Supervisor or designee.
• Obtains appropriate blood specimens from donors and patients.
• Maintains workbenches, testing areas and other work areas in a clean, sanitary and free of clutter condition for the safety of patients, guests and staff.
• Maintains a thorough knowledge of departmental and Hospital policies and procedures as they pertain to the job, including the fire and disaster plans.
• Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
• Performs other work-related duties and activities as assigned or requested.

Additional DONOR ROOM SPECIALIST I PRIMARY DUTIES AND RESPONSIBILITIES

• Makes recommendations for workflow practices, improvements in quality and/or efficiency to the immediate supervisor.
• Assists Section Supervisors and Pathologist in maintaining programs including but not limited to: quality control, instrument calibration, quality assurance an improvement and development of new methodologies.
• Maintains professional growth and development through seminars workshops, and professional affiliations to keep abreast of latest trends in field of expertise.

Additional DONOR ROOM SPECIALIST II PRIMARY DUTIES AND RESPONSIBILITIES

• Trains, orients and mentors new hires and/or students on procedures and operations of the department.

Qualifications

Donor Care Specialist I

• Ability to read, write and effectively communicate in English.
• High School Diploma or GED required.
• Good interpersonal, written, and verbal communication skills.
• Ability to work independently and to work under pressure.
• Prior phlebotomy experience required.
• National Certification or completion of an accredited phlebotomy program preferred.
• Basic Life Support certification (BLS) within 90 days of hire.
• Proficiency in using computers/laptops.

Donor Care Specialist II, DPT (ASCP) Certification, QDP (ASCP)

• Ability to read, write and effectively communicate in English.
• High School Diploma or GED required.
• Good interpersonal, written, and verbal communication skills.
• Ability to work independently and to work under pressure.
• One-year experience as donor phlebotomist preferred.
• Working knowledge of blood groups and Rh types and donation procedures.
• Basic Life Support certification (BLS) and must maintain certification.
• Current Donor Phlebotomy Technician, DPT (ASCP) certification or Qualification in Donor Phlebotomy QDP(ASCP) required and must be maintained.
• Proficiency in using computers/laptops.

Schedule Details

40/32 Flex hours per week, Rotating days, 6a-2p, 7a-3p, 8a-4p, 9a-5p, 10a-6p or 11a-7p, Rotating weekends and Occasional holidays.

Organization

Cape Cod Hospital

Primary Location

Massachusetts-Hyannis

Department

CCH-Blood Donor Center

Annual/Hourly

Hourly

Hiring Pay Range

19.04 - 34.09