Donor Acquisition Specialist- Silver Lake

Goodwill Houston; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Goodwill Houston in Houston, TX is seeking a Donor Acquisition Specialist to manage donor interactions at the Attended Donation Center, including greeting donors, processing donations, and issuing receipts.

You will provide customer service, maintain records, and coordinate with Transportation and leadership. High school diploma preferred; flexible schedule and reliable transportation are important.

Qualifications

• Previous customer service experience is preferred.
• Ability to communicate and interact well with a variety of personality types.
• Poses excellent customer service skills.
• Retail sales experience is preferred.
• High school diploma or equivalent preferred.
• Ability to work a flexible schedule.
• Must have reliable transportation.

Responsibilities

• Greet each donor to accept donations with a cheerful and pleasant disposition.
• Perform GRATIS when accepting donations: GREET, RECEIPT, ASSIST, THANK, INVITE, SORT.
• Provide excellent customer service, show appreciation to donors, and invite them to return.
• Collect donations using donation carts and sort them into categories.
• Maintain accurate records of donations and issue completed donation receipts to all donors.
• Communicate clearly with supervisor and Transportation Department and other leadership.
• Assist with keeping production supplies available.
• Load/unload donations and equipment as needed.
• Assist with security and safety of team members and property.
• Perform necessary janitorial work.
• Report all incidents and injuries promptly.
• Performs other duties as assigned by management.
• Demonstrate professionalism and a friendly attitude.
• Multi-task, adapt to change, and work in a team environment.
• Follow policies, safety regulations, and guiding principles.
• Be punctual and maintain attendance.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Mission Support

Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.

Job Title: Donor Acquisition Specialist

Department: Donated Goods Program (DGP)

Reports To: ADC Area Manager

FLSA Status: Non-Exempt

Mission Support Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.

Position Summary

Exhibits excellent donor service though performing GRATIS procedures (see below) when accepting donations according to GWH guidelines at an Attended Donation Center (ADC) location. Sort and process donations. Responsible for performing assigned duties adhering to and all policies and procedures, to ensure the efficient and cost-effective operation and stewardship of GWH to maximize profitability to enhance our Mission.

Essential Duties And Responsibilities

• Greet each donor to accept donations with a cheerful and pleasant disposition.


• Perform GRATIS when accepting donations:
  
  
  • GREET – Greet the donor at their vehicle with a smile.
  
  
  • RECEIPT – Have a printed Receipt in hand to give to the donor.
  
  
  • ASSIST – Assist the donor with unloading their donations and handling them with care.
  
  
  • THANK – Thank the donor for their donation.
  
  
  • INVITE – Invite the donor to return to donate again!
  
  
  • SORT – Sort all donations into hardlines or softlines with urgency.
  
  


• Provide excellent customer service, show appreciation to donors, and invite them to return.


• Collect donations using donation carts and sort them out into categories.


• Maintain accurate records of donations and issue completed donation receipts to all donors.


• Ability to communicate clearly and directly with their immediate manager as well as the Transportation Department and other key leadership personnel.


• Assist with keeping production supplies available.


• Assist with loading and unloading donations and equipment as needed.


• Assist with the security and safety of GWH team members and property.


• Perform necessary janitorial work.


• Must report all work incidents and injuries immediately.


• Performs other duties as assigned by management.

Additional Duties

• Demonstrate professionalism and present a friendly, cooperative attitude.


• Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.


• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.


• Must be punctual, have dependable attendance, and maintain an appropriate appearance.


• Must safely conduct work; maintain good housekeeping standards; have all aisles and pathways to fire exits clear and free from clutter; and keep work areas neat and clean.


• May be asked to attend training sessions and participate in activities outside GWH.


• Adheres to local, state, and federal laws and regulations.

Minimum Qualifications

• Previous customer service experience is preferred.


• Ability to communicate and interact well with a variety of personality types.


• Poses excellent customer service skills.


• Retail sales experience is preferred.


• High school diploma or equivalent preferred.


• Ability to work a flexible schedule.


• Must have reliable transportation.

Key Performance Indicators (KPI)

• Donor # vs. Last Year


• Equipment Management


• Production Management


• Transportation Dwell Time


• Work Integrity: Follows established procedures and processes donations timely with a sense of urgency.


• Quality of Work: Attitude, sense of urgency, productivity, individual safety performance, etc.


• Safety Culture


• Attendance: Work schedule as assigned, notify leadership as needed, and no reoccurring issues.


• Image: Keeps work area/location clean, safe, and organized with no donor creep.

Physical Requirements/Work Environment

The ability to stand, twist, bend, squat, reach, kneel, push, and pull. Able to lift, up to, 40 lbs. and, occasionally, lift/move items, up to, 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.) Must be able to stand for extended periods of time.

An indoor work environment with occasional exposure to outside temperatures. The noise level in the normal work environment is, usually, moderate.