Donatos Columbus General Manager

Donatos Pizza; Norwich Township (OH); Vor Ort; USD 75.000 - 105.000; Vollzeit

Benefits dieser Stelle

Bonus pay

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Referral program

Employee discount

Zusammenfassung

Donatos Pizza in Norwich Township, OH seeks a General Manager to lead store operations with a focus on people development, hospitality, and financial results. You will coach teams, optimize staffing, control costs, and ensure food safety while delivering an exceptional guest experience.

The GM will drive training, set performance standards, engage the community, and manage P&L to achieve Mission & Promise outcomes. This role requires flexibility with shifts and weekends.

Qualifikationen

• High School diploma or equivalent required.
• Level 2 ServSafe certification required.
• Internal candidates must complete required training within Donatos Training Roadmap.
• External management experience (1 year) preferred; internal 6 months Donatos experience preferred.

Aufgaben

• Empowers associates to resolve customer concerns to satisfaction.
• On-boarding and training for new associates; clarify roles.
• Model performance standards and coach the team.
• Ensure staffing levels and adjust for volume.
• Control cash and assets; enforce cash handling policies.
• Engage with community and build partnerships for growth.
• Manage food costs, waste, inventory, and theft.
• Enforce safety, hygiene, and operating norms.
• Open/close procedures and proper paperwork.
• Address customer needs and resolve complaints promptly.
• Monitor product quality and food safety compliance.
• Coach team to achieve store goals and readiness checklist usage.
• Communicate performance expectations and progress toward results.
• Accountable for P&L and cost reduction initiatives.

Kenntnisse

People Development

Operations Excellence

Sales Growth

Profit Growth

Guest Experience

Hospitality

Coaching

Ausbildung

High School diploma or equivalent

Level 2 ServSafe certification

Jobbeschreibung

Position Summary – A Day in the Life

The General Manager (GM) is responsible for People Development, Operations Excellence, Sales Growth, Profit Growth, and our Customer’s experience (Hospitality). The role of the GM is to develop people and build prosperity. The GM is the leader in the restaurant, acting as a coach and providing a restaurant environment that is focused on integrity, honesty, and pride. The General Manager provides resources, training, and development, and utilizes a systematic and principle-centered management approach to maximize restaurant-operating results, to fulfill the Mission & Promise. Effective performance for the General Manager is a balance of combined results utilizing Gold Standard measurements.

Duties & Responsibilities:

• Empowers and allows restaurant associates to make decisions and resolve customer concerns in a way that fully satisfies our customer.
• Ensures each new associate receives the proper on-boarding and training and understands their role in fulfilling the Mission & Promise.
• Models performance standards (primary responsibility is to direct and coach, secondary responsibility is to assist).
• Ensures staffing levels are optimal during all volume periods; acts in a timely and decisive manner to adjust staffing for business volume changes.
• Effectively controls cash and assets and ensures adherence to cash handling policies.
• Engages the local community; builds strong relationships that result in partnerships within the community, win-win opportunities, and sales growth.
• Controls food cost components of waste, prep, weights, portioning, on hand amounts (food orders/buildto/inventory management) and theft during shifts.
• Demonstrates, trains, and enforces operating norms, including but not limited to uniform policy, attendance, safety procedures, and cleanliness.
• Opens and/or closes the restaurant with proper administrative procedures and completes assigned paperwork.
• Anticipates the needs of the customers at all access points and removes existing or potential service barriers.
• Displays caring and empathy for customers and follows correct steps when resolving complaints.
• Ensures product quality meets Donatos standards and guest expectations.
• Properly executes, enforces, and manages food safety and sanitation requirements.
• Ensures Associates understand and follow the food safety & personal hygiene standards required by Donatos and the local Health Department.
• Seeks out and eliminates potential food safety violations and unsafe practices or conditions.
• Coaches and counsels the team to achieve restaurant and personal development goals.
• Assists all management in developing and ensures the Readiness Checklist process is utilized by all management team members.
• Communicates performance standards and expectations to all team members and provides ongoing feedback on progress toward objectives and results.
• Assumes accountability for P & L results.
• Delegates responsibility among team members for achieving financial results.
• Identifies areas of opportunity and implements action plans to achieve cost reductions.
• Monitors sales volumes and adjusts projections accurately.
• Conducts meetings such as product rollouts, manager meetings, new restaurant openings, operating systems, etc.

Minimum requirements

General Managers must have a flexible schedule that includes the ability to work variety of opening, mid and closing shifts, along with working weekends and holidays.

Education

• High School diploma or equivalent.
• Level 2 ServSafe certification
• Internal Candidates must complete required training and development activities within Donatos Training Roadmap, demonstrate ability to impact MPA (Mission & Promise Assessment) and SVR (Store Visit Report)

Previous Experience

• External – 1 year in similar role preferred
• Internal – 6 months Donatos experience preferred, management experience required
• Can execute all items on the GM readiness checklist

Physical Requirements

• Must be able to perform the essential functions of this position safely while meeting productivity standards
• Able to stand and/or walk entire shift
• Able to lift up to 50 pounds occasionally
• Occasional bending and twisting

Donatos is an Equal Opportunity/ Affuciative Action Employer:

We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career.

Supplemental pay

• Bonus pay

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Referral program
• Employee discount

Donatos is just as dedicated to our Associates as we are to our guests. After all, delivering the best food and service starts with attracting (and keeping) the very best team members.
Whether you’re looking for your first job or want to advance your career, you’ll love being part of a work environment that’s not just rewarding and fun, but supportive too. We’re committed to hiring associates who we feel will be a great fit with the Donatos family – and then empowering them to become leaders who bring out the full potential of everyone around them.