Donations Field Supervisor

Evergreen Goodwill; Seattle (WA); On-site; USD 30,000 - 43,000; Full time

Job summary

Evergreen Goodwill in Ballard is seeking a Donations Field Supervisor to oversee donation station attendants across sites. You will ensure proper staff levels, provide training and supervision, and coordinate with Transportation and Donations teams to keep donated goods flowing.

The role requires experience in donations and supervisory duties, a high school diploma, and a valid WA driver's license. You will lead safety practices, manage logistics, evaluate performance, and maintain a positive

Qualifications

• High School Diploma or Equivalent.
• 2 years donations experience, including supervisory experience.
• Valid WA State driver's license.
• Basic understanding of Microsoft Office products (Word, Outlook).
• Proven ability to provide excellent customer service.

Responsibilities

• Build and maintain internal and external customer satisfaction.
• Complete operational requirements by scheduling and assigning employees.
• Manage employees, equipment, facilities and logistics for each ADC site.
• Set expectations, instruct, coach and identify employee training needs.
• Responsible for interviewing and hiring.

Skills

Customer service

Staff supervision

Scheduling

Communication

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Job Title: Donations Field Supervisor

Pay: $26.44 /hrly

Location: Ballard - Attended Donation Center

Job Summary

Responsible for supervising donation station attendants at single or multiple sites. Ensures proper staff levels at all ADC sites.Provides initial and on-going training and supervision for all ADC personnel.Works with Transportation and Donations departments to ensure proper flow of donated goods.Maintains employee morale and conducts periodic performance evaluations as needed.

Essential Functions

• Build and maintain internal and external customer satisfaction.
• Complete operational requirements by scheduling and assigning employees.
• Manage employees, equipment, facilities and logistics for each ADC.
• Set expectations, instruct, coach and identify employee training needs.
• Responsible for interviewing and hiring.
• Resolve workplace problems by addressing issues that impact employee performance and productivity. Partner with Donations Manager and Human Resources when appropriate.
• Prepare and maintain reports and data by collecting, documenting and summarizing information.
• Complete projects by planning, organizing and monitoring assignments.
• Maintain a clean work environment.
• Upholds safe work practices in support of a safety culture through awareness and observation; assist in safety training of employees; reports any potential hazards or accidents.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential functions listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Minimum Job Requirements

• Education:High School Diploma or Equivalent
• Experience:2 years donations experience, including supervisory experience.

Specific Skills/Knowledge/Licenses

• Valid WA State driver’s license with good driving record.
• Basic understanding of Microsoft Office products (Word, Outlook).
• Proven ability to provide excellent customer service.

Essential Physical Abilities:

• Lifting and carrying 40 – 60 pounds;Developed fine motor control (grasp, handle, manipulate objects with fingers;
• Standing for long periods of time; Frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders;
• Able to travel across a variety of surfaces (stairs, ramps, uneven terrain).

Essential Mental/Sensory Abilities:

• Able to become certified for forklift driving
• Organizing, sorting, categorizing, counting, adding, subtracting
• Interpreting data
• Problem Solving
• Written and verbal communication skills

Working Conditions:

Outdoor and warehouse environment, temperature varies, exposure to dust. Must have reliable transportation as this position requires regular travel to various locations.