Donations Attendant (PT)

Goodwill - Rockford (McFarland), IL; Rockford (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in the retail sector is looking for a versatile team member who will assist with customer service and inventory management. This role involves processing donations, interacting with donors, and ensuring a safe workplace. Ideal candidates will have a high school diploma and the ability to communicate effectively. Goodwill is committed to providing flexible schedules and various benefits.

Benefits

Flexible work schedule

Store discount

Tuition reimbursement

401k

Career advancement opportunities

Qualifications

• High school degree or equivalent training.
• Ability to communicate effectively and respectfully.
• Able to count, add, and subtract.

Responsibilities

• Responsible for processing and sorting donations.
• Provide exceptional customer service to donors.
• Comply with safety standards and maintain a clean work area.

Skills

Communication

Customer Service

Independent Work

Safety Compliance

Education

High School Diploma or Equivalent

Tools

Pricing Gun

Job description

Responsible for all duties as assigned by the Store Manager, including receiving donations; providing exceptional customer service; sorting, salvaging, trashing, and processing textiles, hard goods, and commercial goods; and preparing goods for transit.

Responsibilities & Essential Functions :

Communication

• Provides responsive and respectful service to donors.

Demonstrates a commitment to excellence in customer service by effectively communicating with donors.

Complies with standards such as greeting donors promptly and politely (within 30 seconds), assisting in unloading vehicles, thanking donors for supporting Goodwill, answering questions, appropriately declining donations, educating donors on the “Can’t Use” list and recall items, providing tax information, and completing donor receipts and all required forms accurately and efficiently while maintaining positive communication with the donor.

• Responsive and respectful towards others within the organization.

Promotes internal and external customer service through effective communication.

Displays appropriate behavior (courteous and respectful interactions) with fellow employees.

Inventory Management

• Processes hard goods (wares, electrical, furniture, books, shoes, accessories).

This includes sorting based on store criteria, minimizing trash, and salvaging as applicable.

• Sorts textiles based on store standards.

Discards only approved items into trash, and places miscellaneous items in appropriate containers, such as recycling, totes, carts, etc.

• Identifies items that are priced by management, e.g., wedding gowns, furs, formals.

• Assists in preparing and receiving trucks.

Safety

• Consistently follows established safety rules.

Reports safety accidents and hazards when known and in a timely manner.

Maintains a safe, clean, and orderly work area.

Utilizes the proper equipment and supplies in meeting safety standards.

• Uses assigned tools and equipment: pallet jacks, dollies, etc.

May be trained and certified on power stacker.

Other

• Tracks number of donations and zip codes for donors by entering information into a laptop.

Maintains workstation supplies.

Completes work station 5-minute daily clean-up.

Demonstrates regard for Goodwill’s assets including property and equipment.

The above list of responsibilities is intended to describe the general nature and level of work being performed. It is not exhaustive. Employees are expected to perform other duties as assigned.

Qualifications & Basic Job Requirements :

• A high school degree (or its equivalent) is desirable, though equivalent training and experience will be considered.

• Ability to effectively and respectfully communicate with the public and customers (internal and external).

• Ability to count, add, and subtract.

• Ability to follow instructions and work independently.

• Ability to follow all safety rules.

• Must be able to operate a pricing gun and price merchandise appropriately.

Compensation : $15.50- $18.00 / hour

Key Benefits We Offer :

Flexible work schedule, store discount, IL PTO, cultural observance day, tuition reimbursement, 401k, voluntary Aflac, and career advancement opportunities.

Thank you for your interest in working at Goodwill. We are committed to providing each applicant with a positive hiring experience that allows you to bring your authentic self to the role.

If you need an alternative method to apply for this position, please contact Goodwill's Human Resources Department at [e-mail]