DONATION UTILITY ASSOCIATE TRAINEE

Goodwill Industries of Southern NJ and Philadelphia; Sewell (OR); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Goodwill Industries of Southern NJ and Philadelphia is seeking a Donation Center Associate to support daily donation processing and customer service at our location. You will label outgoing gaylords, sort donations, assist customers with loading furniture, and operate pallet jack or forklift safely while maintaining safety and cleanliness.

Responsibilities include assisting with waivers, sale tickets, loading activities, and reporting injuries, with a focus on a positive donor experience and

Qualifications

• Customer service skills with a positive attitude.
• Ability to follow safety procedures and wear PPE.
• Able to lift and move donations and furniture.
• Willing to work nights, weekends, and varying hours.
• Ability to pass training certifications.
• Maintain clean and organized donation area.

Responsibilities

• Accept donations and provide positive customer experience.
• Label outgoing gaylords correctly.
• Sort donations into proper categories.
• Assist customers with loading furniture or items.
• Process waivers for furniture purchases.
• Assist with sale tickets and signs for large items.
• Load/unload merchandise on trucks or trailers.
• Operate pallet jack and forklifts safely.
• Conduct daily safety inspections and report injuries.
• Keep work areas clean and hazard free.

Skills

Customer service

Reliability

Safety awareness

Honesty/Integrity

Accountability

Working under pressure

English communication

Flexibility

Tools

Pallet jack

Forklift operation

Job description

SPECIFIC DUTIESFollow all Goodwill policies and safety procedures. Must possess professional etiquette.Accepts all donations from customers and provides a positive customer experience using the following steps: a. Must be at donors vehicle within 30 seconds of arrival b. Smile and make eye contact with every donor c. Wear Personal Protective Equipment and follow dress code at all times d. Keep the donations area clean and organized e. Greet every donor and acknowledge those waiting f. Always go above-and-beyond for our donors g. Offer every donor a receipt at the beginning of each donation h. Assist with every donation i.Treat every donation with respect j.Thank every donor for supporting our free job training and education initiatives.Will receive cross-training as Barcoder and Processor Trainee to promote individual employee growth and maintain company productivity.Responsible for correctly labeling outgoing gaylords.Maintains the placement of all merchandise and maintains the organization of the production room. Sorts donations into correct categories as directed.Assists customers with loading furniture or other items. Presents and obtains customer signature on waiver for furniture purchases.Assists with sale tickets and sold signs for furniture, electrical, and other large items.Assists in loading or unloading of merchandise onto/off trucks or trailers as needed.Operates pallet jack, sit-down and/or standing forklift safely.Conducts daily safety inspection on all company owned equipment including sit-down and standing forklifts.Reports all non-employee and employee injuries in a timely by notifying store manager.Responsible for following and ensuring all safety rules are complied with and appropriate safety equipment is used. Ensures work areas are maintained in a clean, uncluttered, hazard free condition. Immediately takes action and/or reports any unsafe or potential hazards.Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform.Regular attendance is required.All other essential duties as assigned.Benefits Overview:Benefit eligibility is tied to whether you are a full-time employee or part-time employee.Full-time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo.Part-time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.Part-time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Customer Service Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.Reliability The trait of being dependable and trustworthy.Safety Awareness Ability to identify and correct conditions that affect employee safety.Honesty/Integrity Ability to be truthful and be seen as credible in the workplace.Accountability Ability to accept responsibility and account for his/her actions.Working Under Pressure Ability to complete assigned tasks under stressful situations.Ability to pass a training certification class if needed for double stacker. Demonstrate knowledge and ability to operate pump jack and/or double stacker.Enthusiastic Ability to bring energy to the performance of a task.Accuracy Ability to perform work accurately and thoroughly.Ability to communicate and understand instructions, both verbal and written, in English.Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.Ability to meet physical demands of position.Ability to be flexible and assist other areas of the store when needed.Vision corrected to within normal limits. Sense of sound (ability to hear donation bell). Sense of touch.Ability to function in a hectic work environment with occasional periods of high stress.