DONATION UTILITY ASSOCIATE TRAINEE

Paycom; Pennsauken Township (NJ); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

PTO / Holidays

Discounts

Credit Union

Voluntary Benefits

Mylo

Job summary

Paycom is hiring at the Pennsauken, NJ location for a role that involves donor interactions, donation processing, and customer assistance. The position requires strong customer service, reliability, safety awareness, and the ability to work in a fast-paced environment.

Responsibilities include following safety procedures, labeling and organizing donations, assisting customers with loading items, and performing cross-training to support growth.

Qualifications

• Customer service orientation and ability to resolve concerns.
• Reliability and trustworthy work ethic.
• Safety awareness to maintain hazard-free work areas.
• Honesty and integrity in dealings with donors and customers.
• Accountability for actions and attendance.
• Ability to work under pressure and meet deadlines.
• Willingness to complete a training certification if required.
• Enthusiastic approach to duties and donors.
• High accuracy in processing donations and records.
• Clear English communication and instruction comprehension.

Responsibilities

• Follow all Goodwill policies and safety procedures.
• Greet and assist donors, maintain donation area cleanliness and organization.
• Label outgoing pallets and sort donations into categories.
• Assist customers with loading furniture and obtain signatures on waivers.
• Handle sale tickets and signage for large items.
• Load/unload merchandise from vehicles as needed.
• Operate forklifts and pallet jack safely and conduct daily equipment checks.
• Report injuries promptly and adhere to safety rules.
• Maintain professional appearance and uniform at all times.
• Maintain regular attendance and perform other duties as assigned.

Skills

Customer service

Reliability

Safety awareness

Honesty/integrity

Accountability

Working under pressure

Training certification

Enthusiastic

Accuracy

English communication

Flexible schedule

Physical endurance

Team player

Job description

Job Details: Job Location: Pennsauken Store - Pennsauken, NJ 08109, Position Type: Full-Time/Part-Time, Salary Range: $16.50 - $16.50 Hourly, Travel Percentage: None, SPECIFIC DUTIES

SPECIFIC DUTIES

• Follow all Goodwill policies and safety procedures. Must possess professional etiquette.
• Accepts all donations from customers and provides a positive customer experience using the following steps: a. Must be at donors vehicle within 30 seconds of arrival b. Smile and make eye contact with every donor c. Wear Personal Protective Equipment and follow dress code at all times d. Keep the donations area clean and organized e. Greet every donor and acknowledge those waiting f. Always go above-and-beyond for our donors g. Offer every donor a receipt at the beginning of each donation h. Assist with every donation i.Treat every donation with respect j.Thank every donor for supporting our free job training and education initiatives.
• Will receive cross‑training as Barcoder and Processor Trainee to promote individual employee growth and maintain company productivity.
• Responsible for correctly labeling outgoing gaylords.
• Maintains the placement of all merchandise and maintains the organization of the production room. Sorts donations into correct categories as directed.
• Assists customers with loading furniture or other items. Presents and obtains customer signature on waiver for furniture purchases.
• Assists with sale tickets and sold signs for furniture, electrical, and other large items.
• Assists in loading or unloading of merchandise onto/off trucks or trailers as needed.
• Operates pallet jack, sit‑down and/or standing forklift safely.
• Conducts daily safety inspection on all company owned equipment including sit‑down and standing forklifts.
• Reports all non‑employee and employee injuries in a timely by notifying store manager.
• Responsible for following and ensuring all safety rules are complied with and appropriate safety equipment is used. Ensures work areas are maintained in a clean, uncluttered, hazard free condition. Immediately takes action and/or reports any unsafe or potential hazards.
• Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform.
• Regular attendance is required.
• All other essential duties as assigned.

Benefits Overview:

• Benefit eligibility is tied to whether you are a full‑time employee or part‑time employee.
• Full‑time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo.
• Part‑time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.
• Part‑time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.

Qualifications:

• Customer Service Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
• Reliability The trait of being dependable and trustworthy.
• Safety Awareness Ability to identify and correct conditions that affect employee safety.
• Honesty/Integrity Ability to be truthful and be seen as credible in the workplace.
• Accountability Ability to accept responsibility and account for his/her actions.
• Working Under Pressure Ability to complete assigned tasks under stressful situations.
• Ability to pass a training certification class if needed for double stacker. Demonstrate knowledge and ability to operate pump jack and/or double stacker.
• Enthusiastic Ability to bring energy to the performance of a task.
• Accuracy Ability to perform work accurately and thoroughly.
• Ability to communicate and understand instructions, both verbal and written, in English.
• Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
• Ability to meet physical demands of position.
• Ability to be flexible and assist other areas of the store when needed.
• Vision corrected to within normal limits. Sense of sound (ability to hear donation bell). Sense of touch.
• Ability to function in a hectic work environment with occasional periods of high stress.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.