DONATION SUPERVISOR

Goodwill Industries of Southern New Jersey and Phi; Flemington (NJ); On-site; USD 20,000 - 29,000; Full time

Job summary

Goodwill Industries of Southern New Jersey and Phi in Flemington, NJ is hiring for a full- or part-time position at $18.00 per hour. The role involves processing donations, assisting customers, and operating pallet jacks and forklifts. Cross-training as Barcoder and Processor Trainee supports personal growth and productivity.

Candidates must follow safety rules and maintain a clean, organized workspace. The job requires flexible hours, a strong emphasis on customer service, and adherence to

Qualifications

• Customer service experience and ability to resolve issues in a friendly manner.
• Reliability and dependability in a fast-paced store environment.
• Safety awareness to identify and correct unsafe conditions.
• Honesty and integrity in handling donor interactions and transactions.
• Accountability for actions and results.
• Ability to work under pressure and meet needs during busy times.
• Ability to pass a training certification class for double stacker.
• Enthusiastic attitude to engage donors and customers.
• High accuracy in labeling, packing and processing donations.
• Clear English communication and ability to follow instructions.

Responsibilities

• Follow all Goodwill policies and safety procedures.
• Accept donations from customers and provide a positive experience.
• Cross-train as Barcoder and Processor Trainee for growth.
• Label outgoing gaylords correctly and maintain organization.
• Assist customers with loading furniture or large items.
• Load/unload merchandise and operate pallet jack or forklift safely.
• Ensure safety rules and PPE usage, report injuries promptly.
• Maintain neat personal appearance and wear uniform.
• Attend regularly and perform other essential duties.

Skills

Customer Service

Reliability

Safety Awareness

Honesty/Integrity

Accountability

Working Under Pressure

Training Certification

Enthusiastic

Accuracy

English Communication

Flexible Schedule

Pallet Jack

Forklift

Tools

Pallet Jack

Forklift

Job description

Job Details: Job Location: Flemington ADC - Flemington, NJ 08822, Position Type: Full-Time/Part-Time, Salary Range: $18.00 - $18.00 Hourly, Travel Percentage: None,

SPECIFIC DUTIES

Follow all Goodwill policies and safety procedures. Must possess professional etiquette.

Accepts All Donations from Customers and Provides a Positive Customer Experience Using the Following Steps:

• Must be at donors vehicle within 30 seconds of arrival
• Smile and make eye contact with every donor
• Wear Personal Protective Equipment and follow dress code at all times
• Keep the donations area clean and organized
• Greet every donor and acknowledge those waiting
• Always go above-and-beyond for our donors
• Offer every donor a receipt at the beginning of each donation
• Assist with every donation
• Treat every donation with respect
• Thank every donor for supporting our free job training and education initiatives

Will receive cross-training as Barcoder and Processor Trainee to promote individual employee growth and maintain company productivity.

Other Responsibilities

• Responsible for correctly labeling outgoing gaylords.
• Maintains the placement of all merchandise and maintains the organization of the production room. Sorts donations into correct categories as directed.
• Assists customers with loading furniture or other items. Presents and obtains customer signature on waiver for furniture purchases.
• Assists in sale tickets and sold signs for furniture, electrical, and other large items.
• Assists in loading or unloading of merchandise onto/off trucks or trailers as needed.
• Operates pallet jack, sit-down and/or standing forklift safely.
• Conducts daily safety inspection on all company owned equipment including sit-down and standing forklifts.
• Reports all non-employee and employee injuries in a timely by notifying store manager.
• Responsible for following and ensuring all safety rules are complied with and appropriate safety equipment is used. Ensures work areas are maintained in a clean, uncluttered, hazard free condition. Immediately takes action and/or reports any unsafe or potential hazards.
• Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform.
• Regular attendance is required.
• All other essential duties as assigned.

Benefits Overview

Benefit eligibility is tied to whether you are a full-time employee or part-time employee.

Full-time Employees

Full-time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo.

Part-time Employees Scheduled to Work Between 30 and 37.5 Hours Per Week

Part-time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.

Part-time Employees Scheduled to Work Less Than 30 Hours Per Week

Part-time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.

Qualifications

• Customer Service Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
• Reliability The trait of being dependable and trustworthy.
• Safety Awareness Ability to identify and correct conditions that affect employee safety.
• Honesty/Integrity Ability to be truthful and be seen as credible in the workplace.
• Accountability Ability to accept responsibility and account for his/her actions.
• Working Under Pressure Ability to complete assigned tasks under stressful situations.
• Ability to pass a training certification class if needed for double stacker. Demonstrate knowledge and ability to operate pump jack and/or double stacker.
• Enthusiastic Ability to bring energy to the performance of a task.
• Accuracy Ability to perform work accurately and thoroughly.
• Ability to communicate and understand instructions, both verbal and written, in English.
• Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.
• Ability to meet physical demands of position.
• Ability to be flexible and assist other areas of the store when needed.
• Vision corrected to within normal limits. Sense of sound (ability to hear donation bell). Sense of touch.
• Ability to function in a hectic work environment with occasional periods of high stress.