Donation Support Services Evaluation Coordinator 7a-7p (Remote)

Network For Hope (NFH); Cincinnati (OH); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Life and disability insurance

Wellness program

Education reimbursement

Flexible schedule

On-the-job training

Job summary

Network for Hope (NFH) seeks a Donation Support Services Evaluation Coordinator (DSSEC) to assess and facilitate organ, tissue, and eye donation processes. You will evaluate donors, coordinate with hospital staff, tissue processors, and partners, and ensure regulatory compliance.

You will back-up DSS staff, document information, and communicate with stakeholders to confirm donor suitability. The role emphasizes education, SOP updates, and QA participation.

Qualifications

• High School Diploma required; associate degree preferred.
• Two+ years' experience in an OPO or tissue processing preferred.
• CTBS, Medical Assistant, LPN, or similar licensure preferred.

Responsibilities

• Back-up DSS staff to obtain and document patient information from partners.
• Ensure referral information is communicated to appropriate internal and external stakeholders.
• Communicate with external partners and provide necessary follow-up.
• Identify final suitability for tissue donors.
• Provide clinical information to tissue team or Administrator on-call.
• Be available for call during scheduled shifts as assigned.
• Conduct thorough evaluations of potential tissue donors.
• Document and evaluate relevant suitability criteria for donors.
• Adhere to internal and external policies, procedures and standards.

Skills

Typing

Data entry

Multi-tasking

Medical terminology

Phone systems

Education

High School Diploma

Associate degree preferred

Medical-related certification preferred

Tools

EMR systems

Job description

At Network for Hope (NFH) the Donation Support Services Evaluation Coordinator (DSSEC) plays a critical role in assessing and facilitating the organ, tissue, and eye donation process. This position involves evaluating potential donors, coordinating with internal and external stakeholders, and ensuring compliance with regulatory standards. The coordinator will perform evaluations, providing expert guidance and support throughout the donation process. The DSSEC works closely with hospital staff, tissue processors, and internal staff members.

Key Responsibilities

Referral Initiation

• Serves as a back-up position to the DSS staff to obtain and document patient medical and social information provided by partners.
• Assures pertinent referral/case information is communicated to appropriate internal and external stakeholders.
• Communicates with external partners and provides necessary follow-up.
• Identifies final suitability for tissue donors.
• Provides clinical information to the tissue team or Administrator on-call.
• Is available for call during scheduled shifts as assigned.

Evaluation

• Conducts thorough evaluations of potential tissue donors.
• Documents and evaluates relevant suitability criteria for all potential tissue donors.
• Understands and applies all internal/external policies, procedures and standards relevant to donor suitability.
• Builds positive, productive and professional rapport with tissue processor staff.
• Works with quality and regulatory affairs to ensure documentation standards are met.

Additional Responsibilities

• Provides ongoing education and training to internal teams and external partners on donor evaluation procedures and best practices.
• Assists in the development and updating of standard operating procedures (SOPs) related to donor evaluations.
• Mentors and supports less experienced team members in the evaluation process.
• Participates in quality assurance initiatives to monitor and improve the effectiveness of the donation evaluation process.

Qualifications

Education: High School Diploma, or equivalent required. Associates degree, medical-related certification, or some post-secondary education strongly preferred.

Experience: Two or more years' experience working in an OPO or with tissue processing and distribution preferred. Requires excellent typing and data entry skills, ability to multi-task, experience using multi-line phone systems, EMR and extensive medical terminology specific to healthcare.

Licensure, Certification, and/or Registration: CTBS, Medical Assistant, LPN, or similar preferred.

About Us

Network for Hope is a nonprofit organization dedicated to saving and enhancing lives through organ and tissue donation. We work tirelessly to provide exceptional care to our donor families, facilitate organ and tissue recovery, and educate the communities we serve. The dynamic field of organ and tissue donation offers exciting and rewarding employment opportunities for those looking to make a meaningful difference in others' lives.

Benefits

Network for Hope offers comprehensive benefits, including health, dental, and vision insurance, paid time off, 401K, life and disability insurance, pet insurance discounts, and wellness programs like Calm. We also provide education reimbursement, flexible schedules, and on-the-job training to support personal and professional growth.

To learn more about NFH, please visit our website at http://www.networkforhope.org.

Network for Hope is an Equal Opportunity Employer and a participant of E-Verify.