Donation Support Services Evaluation Coordinator 7a-7p (Remote)

Network for Hope; Cincinnati (OH); Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

401K

Life and disability insurance

Wellness programs

Education reimbursement

Flexible schedules

On-the-job training

Job summary

Network for Hope is seeking a Donation Support Services Evaluation Coordinator to assess and facilitate organ, tissue, and eye donation processes in Cincinnati. The role involves evaluating potential donors, coordinating with hospital staff, tissue processors, and internal teams.

Responsibilities include referral initiation, donor evaluation, and SOP updates, with a focus on regulatory compliance and high-quality documentation. Excellent data entry and EMR skills are essential.

Qualifications

• High school diploma required; associates degree or medical-related certification preferred.
• Two+ years in an OPO or tissue processing environment preferred.
• Excellent typing and data entry skills; proficient with multi-line phone systems and EMR.

Responsibilities

• Serves as back-up to obtain and document patient medical and social information from partners.
• Ensure referral information is communicated to internal and external stakeholders.
• Communicate with external partners and provide necessary follow-up.
• Identify final suitability for tissue donors and provide clinical info to tissue team.
• Be available for calls during scheduled shifts and support donor evaluations.
• Conduct thorough donor evaluations and document suitability criteria.
• Follow internal/external policies and ensure documentation standards.
• Build rapport with tissue processor staff and coordinate with quality/regulatory teams.
• Provide ongoing education and training on donor evaluation procedures.
• Assist in SOP development and mentor less experienced team members.
• Participate in quality assurance initiatives to improve donation evaluation.

Skills

Typing/Data entry

Multi-line phone systems

EMR

Medical terminology

Donor evaluation knowledge

Education

High School Diploma

Associates degree or medical-related certification preferred

Tools

EMR system

Job description

At Network for Hope (NFH) the Donation Support Services Evaluation Coordinator (DSSEC) plays a critical role in assessing and facilitating the organ, tissue, and eye donation process. This position involves evaluating potential donors, coordinating with internal and external stakeholders, and ensuring compliance with regulatory standards. The coordinator will perform evaluations, providing expert guidance and support throughout the donation process. The DSSEC works closely with hospital staff, tissue processors, and internal staff members.

Key Responsibilities

Referral Initiation

• Serves as a back-up position to the DSS staff to obtain and document patient medical and social information provided by partners.
• Assures pertinent referral/case information is communicated to appropriate internal and external stakeholders.
• Communicates with external partners and provides necessary follow-up.
• Identifies final suitability for tissue donors.
• Provides clinical information to the tissue team or Administrator on-call.
• Is available for call during scheduled shifts as assigned.

Evaluation

• Conducts thorough evaluations of potential tissue donors.
• Documents and evaluates relevant suitability criteria for all potential tissue donors.
• Understands and applies all internal/external policies, procedures and standards relevant to donor suitability.
• Builds positive, productive and professional rapport with tissue processor staff.
• Works with quality and regulatory affairs to ensure documentation standards are met.

Additional Responsibilities

• Provides ongoing education and training to internal teams and external partners on donor evaluation procedures and best practices.
• Assists in the development and updating of standard operating procedures (SOPs) related to donor evaluations.
• Mentors and supports less experienced team members in the evaluation process.
• Participates in quality assurance initiatives to monitor and improve the effectiveness of the donation evaluation process.

Qualifications

Education: High School Diploma, or equivalent required. Associates degree, medical-related certification, or some post-secondary education strongly preferred.

Experience: Two or more years' experience working in an OPO or with tissue processing and distribution preferred. Requires excellent typing and data entry skills, ability to multi-task, experience using multi-line phone systems, EMR and extensive medical terminology specific to healthcare.

Licensure, Certification, and/or Registration: CTBS, Medical Assistant, LPN, or similar preferred.

About Us

Network for Hope is a nonprofit organization dedicated to saving and enhancing lives through organ and tissue donation. We work tirelessly to provide exceptional care to our donor families, facilitate organ and tissue recovery, and educate the communities we serve. The dynamic field of organ and tissue donation offers exciting and rewarding employment opportunities for those looking to make a meaningful difference in others' lives.

Benefits

Network for Hope offers comprehensive benefits, including health, dental, and vision insurance, paid time off, 401K, life and disability insurance, pet insurance discounts, and wellness programs like Calm. We also provide education reimbursement, flexible schedules, and on-the-job training to support personal and professional growth.

To learn more about NFH, please visit our website at http://www.networkforhope.org.

Network for Hope is an Equal Opportunity Employer and a participant of E-Verify.