Donation Store Cashier & Customer Service Specialist

GESMV; Hillsboro (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

GESMV is seeking an entry-level retail associate in Hillsboro, OH to provide customer service, handle donations, price merchandise, and maintain clean, organized sales floors. You will operate the cashier, assist donors and customers, and ensure safety and quality standards are met.

The role requires lifting up to 50 pounds, flexibility in scheduling, and ability to work as part of a team in a Goodwill store environment in the United States.

Qualifications

• Experience in retail sales, cashiering, and customer service preferred but not required.
• Ability to assist customers, operate a cash register, and handle transactions accurately.
• Familiar with stocking, pricing, and donation processing within store operations.

Responsibilities

• Provide customer service in a friendly and professional manner (greeting, selling, telephone, etc.).
• Greet customers and maintain a cheerful and pleasant disposition when servicing customers.
• Maintain a superior level of customer service to meet agency standards.
• Loads and sorts materials on the trailer according to instructions.
• Maintains premises in compliance with Agency safety and housekeeping practices.
• Operate cash register accurately and efficiently (correct change, receipts, checks, charges, discounts, etc.).
• Inspect textiles, furniture, appliances, small household wares, novelty items, books, toys, decorations, and sporting goods to determine saleability.
• Receive and handle donated goods from donors.
• Perform stock duties such as sorting and hanging garments, placing them in the appropriate rack, and keeping the pulling system up to date.
• Perform stock duties such as stocking shelves and maintaining displays.
• Ensure Goodwill quality control standards are met (textiles, misc., and furniture).
• Test electrical appliances to determine safe operations.
• Complete reports accurately as assigned (donation counts, readings, daily business statements, deposits, and cash drawer).
• Price merchandise according to prescribed criteria.
• Prepare textiles and goods for resale.
• Disinfect upholstered materials using Steri-Fab.
• Follow the dress code as set by Goodwill and display a professional image and attitude.
• Performs any additional duties as assigned by Manager, Assistant or Supervisor and maintains an enthusiastic and helpful attitude.
• Must work a flexible schedule to comply with the needs of the store.
• Must maintain the ability to regularly lift and/or move up to 50 pounds.
• Perform other duties as assigned.
• Comply with all Agency policies, procedures, and safety standards throughout work areas and maintain the same to meet CARF, Department of Labor and other regulatory standards.

Skills

Customer service

Cashier experience

Stocking/Receiving

Flexible schedule

Education

High school diploma or GED

Job description

GESMV is seeking an entry-level retail associate in Hillsboro, OH to provide customer service, handle donations, price merchandise, and maintain clean, organized sales floors. You will operate the cashier, assist donors and customers, and ensure safety and quality standards are met.

The role requires lifting up to 50 pounds, flexibility in scheduling, and ability to work as part of a team in a Goodwill store environment in the United States.