Donation Station Attendant

Mississippi Department of Employment Security; Belden (MS); On-site; USD 13,000 - 18,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Mississippi Department of Employment Security is seeking an On Site Donation Station Attendant to support charitable drives nationwide. The role focuses on courteous donor service, maintaining a clean site, and safeguarding donations until processing.

The position offers up to $11 per hour, full-time, with benefits; duties include punctuality, proper attire, and reporting to a supervisor. You’ll help maximize donor satisfaction and ensure donations stay organized.

Qualifications

• High school diploma or equivalent or combination of education and experience.
• Strong diplomacy and interpersonal skills.
• Proven customer service abilities.

Responsibilities

• Donor satisfaction is the top priority and the attendant represents the charity to donors.
• Maintain a clean, properly set donation site and trailer area; no items outside.
• Provide courteous service, greet donors, offer to carry donations, and issue receipts.
• Ensure donations are moved to the production area and safeguarded from sorting.
• Adhere to scheduled hours, report to supervisor at shift start and end, and follow dress code.
• Stack donations neatly in carts and keep area free of trash.

Skills

Customer service

Planning

Organization

Communication

Teamwork

Education

High school diploma or equivalent

Job description

The company is a 30 plus year old family built business and collects gently used clothing and household items for local charities throughout the United States. We partner with various civic organizations, religious organizations and municipalities to provide fundraising opportunities. Additionally, we recycle used garments that otherwise would end up in an incinerator or landfill. We are seeking individuals to help build our presence in the United States. This position has great income growth potential based on individual performance. We are looking for individuals who are self-motivated; love a rewarding challenge and the desire to be the Best of the Best.

As an On Site Donation Station Attendant, your primary responsibility is to perform your duties in a way that exceeds the donor's expectations. Donor satisfaction is our number one objective and each attendant plays an important role in representing the charity to the donor. Do not allow donations to accumulate outside the store.

Your objective is to provide courteous, respectful service to the donor, to keep the donation drive up area well maintained, and to safeguard the donations until they can be moved into the production area for processing.

Essential Duties And Responsibilities Include The Following

Donation site should be properly set-up, clean and well-maintained:

• Be at store on time and during all scheduled hours
• Report into supervisor upon beginning and ending shift
• 30-minute lunch and two 15-minute breaks allowed

Be Properly Attired

• Wearing name tag and clean vest or clean shirt (as provided)
• Neatly and modestly dressed -- no tanks, short shorts, etc.
• Closed-toe shoes for safety

Workstation Properly Set-up

• Should have chair, table, signage and umbrella set up outside the store drop off area
• Place any flags, banners, balloons or signage in visible, attractive manner

All donations should be in trailer -- no bags or items outside.

• Outside should be free of trash, glass, and other debris (sweep each morning and each evening).
• No personal items whatsoever (decorative items, posters, extra clothing, etc.) should be in the trailer. All items in the trailer are deemed to be property of the charity. Lunch is an exception.

Provide courteous, respectful service to donor

• Be knowledgeable of charity
• What is charity's purpose
• Who does charity serve
• Know that thrift store purchases donations for market value
• Stand up to greet and thank each donor
• Offer to carry donations to trailer
• Give donor a receipt for donation
• Treat all donations and donor with respect
• No dropping or throwing
• Stack all donations carefully and neatly in cart
• Bags should be tied, boxes should be closed

Safeguard donations

• No sorting through merchandise -- All merchandise should stay in its original containers and be kept closed.

Required Knowledge, Skills And Abilities

• Demonstrated customer service skills.
• Demonstrated planning and organization skills.
• Ability to communicate orally and in writing.
• Ability to work independently or as part of a team.
• Ability to establish relationships with peers, internal and external customers.

Education, Experience, Training Required

• High school diploma or equivalent; or a combination of education and experience that yields the required knowledge, skills and abilities.
• High level of diplomacy and interpersonal skills.

Job Type: Full-time

Pay: Up to $11.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance