Donation Services Coordinator I

LOPA; Covington (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

LOPA is seeking a Donation Services Coordinator I to ensure timely on-site response and evaluation of potential organ donors across Covington and New Orleans, LA. The role requires coordinating with hospital staff, educating on referral importance, and maintaining timely donor referrals with regional teams.

Responsibilities include proactive rounding, chart reviews for donation potential, and serving as a regional resource for organ and tissue donation.

Qualifications

• Strong organizational skills and interpersonal communication.
• Flexibility to work odd hours including nights and weekends.
• Experience with hospital staff coordination and donor referrals.

Responsibilities

• Educate hospital staff on timely referrals for donation.
• Provide on-site and remote response to referrals.
• Perform chart evaluations to assess donation potential and medical suitability.

Skills

Microsoft Office

Google Suite

Medical terminology

lab values communication

effective communication

Education

EMT-P certification or nursing-related degree

Tools

EMR systems

Job description

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Job Title: Donation Services Coordinator I

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Department: Hospital Services

Reports to: Manager of Hospital Services

Exemption: Non-Exempt

Location: Covington & New Orleans, Louisiana

Position Summary

The Donation Services Coordinator (DSC I) will ensure timely on-site response, assessment, and evaluation of potential organ donors, as well as communicating with hospital staff to maintain opportunity for donation. The DSC I will be responsible for proactive rounding and early identification of donor referral potential.

Essential Functions

• Has knowledge of all aspects of LOPA’s organ and tissue referral processes, recovery
• processes, and procedures, including but not limited to LOPA’s aftercare family support services.
• Maintains an understanding of LOPA’s clinical triggers and referral criteria. Is able to educate hospital staff on the importance of a timely referral.
• Provides onsite and remote response to referrals, as defined in LOPA policy and procedure in assigned region.
• Respond to referrals as defined in LOPA policy and procedure; conduct chart evaluations to assess donation potential and medical suitability.
• Communication with hospital clinical team to gather information to assess donation potential and medical suitability.
• Effectively communicates pertinent and time sensitive referral information with appropriate LOPA staff.
• Is able to identify early family support triggers, when goals of care conversations or brain death exams are planned and notifies appropriate LOPA staff in a timely manner.
• Is a resource to regional hospitals for all needs related to organ and tissue donation, maintains a consistent presence in assigned regional hospitals as needed, building and strengthening relationships.
• Accesses the donor registry and prints the registry form when applicable.
• May support the donor family throughout flag raising, honor walks, and/or DCD OR with family present.
• Utilizes discretion and sensitivity with respect to the circumstances, views and beliefs of others in all interactions, including but not limited to donor families.

Job Role Expectations

• Adheres to all current LOPA policies
• Maintains effective communication with essential departments within the agency: Quality, HR, Education, Development, Finance and Community.
• Attends required department meetings, educational opportunities and other relevant meetings.
• Remain current with all required training (in person, Q-Pulse, Absorb) and policy.
• Maintains usability of all designated EMR access regardless of usage needs.
• Participates in at least one community or hospital-based event per year.

Role Progression

• Potential for DSC II with hospital assignment if the opportunity arises.

Work Environment

• Possible exposure to communicable diseases, hazardous materials, pharmacological agents with the likelihood of harm if established health precautions are followed.
• Possible mental and visual fatigue associated with detailed work.
• This position requires travel as needed.
• This position has possible exposure to Blood-borne Pathogens and TB. Employees may at times be in a hospital setting and may have exposure to packaged organs and tissues for transplant and/or research.

Physical Demands

• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Communicating with others verbally and electronically to exchange information.
• Considerable time spent walking.
• Repeating motions that may include the wrists, hands and/or fingers.
• Use of fine motor skills.
• Doing work that requires visual acuity.
• Need for ability to hear.
• Operating motor vehicles or heavy equipment.
• Assessing the accuracy, neatness and thoroughness of the work assigned.
• Sedentary work that primarily involves sitting/standing.
• Light work that includes moving or lifting objects up to 20 pounds.

Work Hours

• Full time.
• Monday-Friday including weekends, nights, and holidays based on regional needs.
• May be required to work 8 hour or 12-hour shifts0
• May require call shifts to cover evening, weekend, holidays based on regional staffing needs.

Requirements

Education and Experience

• Requires strong organizational skills, excellent interpersonal and communication skills, and the flexibility to work odd hours.
• EMT-P certification or Diploma, associate or bachelor’s degree in nursing or a BS in a medically related field.
• One to two years related experience and/ or training; or equivalent combination of education and experience.

Knowledge, Skills & Abilities

• Knowledge of Microsoft Office and Google Suite.
• Knowledge of medical terminology.
• Ability to communicate lab values and diagnostic procedures.
• Ability to effectively present information in one-on-one and small group situations.
• Excellent interpersonal and communication skills.
• Ability to concentrate for long periods of time.
• Ability to deliver effective and professional verbal and written communication.
• Ability to apply common sense understanding and to solve problems.
• Ability to be flexible in a dynamic work environment.

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