Donation Services Associate - Colorado Springs Warehouse

Goodwill of Colorado; Colorado Springs (CO); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Daily Pay

Job summary

Goodwill of Colorado in Colorado Springs is seeking an Associate I, Donation Services to greet customers and process donations in a courteous and efficient manner. The role requires standing, lifting, and working outdoors in all weather, with weekend availability preferred.

You will help load/unload furniture and assist customers with carry-outs while maintaining safety and quality standards. Excellent customer service skills are essential.

Qualifications

• High School diploma or equivalent preferred.
• One year retail experience preferred.
• Ability to work weekends and varying hours.
• Must be able to stand, lift up to 45 lbs, and perform physical tasks.

Responsibilities

• Greet customers and assist with donations in a courteous manner.
• Unload donations from vehicles or other areas.
• Inspect donations for quality and sort appropriately.
• Maintain a safe, organized environment for customers and staff.
• Assist with loading and unloading donations onto trucks as needed.
• Crosstrain in other departments as required.

Skills

Retail experience

Education

High School diploma or equivalent

Job description

Job Details

Description

Pay: $16.51 Hr.

Full Time position available. Donations Hours at our Colorado Springs Warehouse are 8:30 am to 5 pm daily. Availability to work weekends is preferred for this position!

This position greets our customers and accepts their donations in an efficient and courteous manner. This position requires standing, bending, pulling pallets, lifting boxes and moving furniture. This position also requires pricing furniture, assisting with customer carry outs and loading and unloading furniture into customer vehicles. This position works outside in all weather conditions. Excellent customer service skills are a must!

Job Summary

The Associate I, Donation Services is typically the first point of contact for customers that are dropping off items at retail centers and/or stand-alone donation centers (ADC). The Donation Services Associates will provide excellent and friendly customer service by greeting customers’ timely and helping as needed that may include lifting or unloading donations from a customer’s vehicle or other area. Associates are expected to handle goods with care, showing respect for items donated.

Essential Functions

• Provides excellent customer service, greeting customers in a timely manner, answering product questions as needed.
• Assists every customer by unloading donations from vehicle or other areas.
• Ensure that donated items are handled with care and sorted into appropriate bins or production areas.
• Inspect all donations within assigned areas and make decisions on quality to sort appropriately for the sales floor or to be shipped to other locations.
• Ensures a safe, organized, and clean environment is maintained for both customers and fellow employees within the donations entrance and parking lot areas.
• Maintain remote donation centers, sheds, and/or trailer if applicable, following appropriate opening and closing procedures when working at a remote site.
• Ensure supplies are kept well stocked at remote site as necessary.
• Tracks and reports on donation levels daily to ensure trailers do not become over stocked when working in remote donation center locations.
• Timely communication when donation warehouse and/or trailer(s) are becoming full and a truck is needed.
• Follows all retail center/donation center policies and procedures.
• Assist drivers in loading and unloading donations onto the truck when necessary.
• Follows all safety processes and procedures to help provide a safe working environment for employees and customers.
• Crosstrain in other departments or areas; act as a back-up for other areas as required.
• May be required to report to the store ADC or stand-alone center when necessary.
• Job duties may extend beyond the tasks listed and may include additional responsibilities as required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• A High School diploma or equivalent is preferred.

Experience

• One (1) year of retail experience is preferred.

Other

• Must be able to make decisions by following Goodwill standards and guidelines.
• Must have basic computer skills to be able to log into a computer system to order supplies and to send and receive email.
• Must be able to work in various weather conditions with varying temperatures*.
• Must be able to use safety equipment to assist with lifting heavy objects such as a dolly or pallet jack.
• Ability to read, comprehend, write, and communicate effectively in English.
• Must be able to communicate effectively with customers, managers, supervisors, staff, and peers.
• Must be able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.

This position is eligible for Daily Pay! Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Full-Time employees in our Retail and Sales/Operations Division are eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.

• Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify.

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title: 588 – Associate I, Donation Services | Dept Number: Varies - Retail

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide To Physical Requirements

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING

Heavy: 45 lbs & over - FREQUENTLY

Moderate: 15-44 lbs - CONTINUOUSLY

Light: 14 lbs & under - FREQUENTLY

Carrying

Heavy: 45 lbs & over - FREQUENTLY

Moderate: 15-44 lbs - FREQUENTLY

Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING

FREQUENTLY

Reaching

Above Shoulder - FREQUENTLY

At Shoulder - CONTINUOUSLY

Below Shoulder - CONTINUOUSLY

TWISTING

FREQUENTLY

BENDING

FREQUENTLY

KNEELING/CRAWLING

FREQUENTLY

SQUAT

FREQUENTLY

Climbing

Use of legs only (stairs) - OCCASIONALLY

Use of arms & legs (ladders) - OCCASIONALLY

HEARING

FREQUENTLY

Vision

Visual, close - CONTINUOUSLY

Visual, distant - OCCASIONALLY

Visual, depth perception - FREQUENTLY

Hands/Fingers

Simple grasping - CONTINUOUSLY

Fine Manipulation - FREQUENTLY

Repetitive Movements - CONTINUOUSLY

WALKING

CONTINUOUSLY

STANDING

CONTINUOUSLY

SITTING

NEVER

SPEAKING

CONTINUOUSLY

OTHER, please describe

CONTINUOUSLY - Working in various weather conditions/varying temperatures*.