Donation Processing & Merchandising Specialist

Goodwill Industries Group; St. John (IN); Sur place; USD 15 000 - 21 000; Plein temps

Résumé du poste

Goodwill Store in St John, IN is seeking a team member to receive, sort, evaluate, price, and prepare donated merchandise for sale while upholding safety and quality standards. You will support store operations and assist donors, under the Store Manager's guidance.

The role emphasizes accuracy, customer service, and the ability to work in a fast-paced environment, with a daily shift, $13 per hour, and opportunities to learn donation processing and pricing insights.

Qualifications

• Strong attention to detail with the ability to follow schedules, guidelines, and safety protocols.
• Excellent customer service and communication skills, demonstrating professionalism with donors, customers, and coworkers.
• Ability to work efficiently in fast paced environments while maintaining accuracy, organization, and quality standards.
• Working knowledge of donation processing standards, and safety practices such as proper lifting and hazard awareness.
• Ability to quickly learn and apply policies, make accurate decisions, and adapt to changing tasks or priorities.
• Ability to work independently with minimal supervision as well as collaboratively within a team.
• Basic literacy, numeracy, mechanical, and problem solving skills.

Responsabilités

• Reception: Accept donations and empty out the donation shed; load and unload trucks.
• Sorting: Separate donations into clothing, wares, salvage, and trash.
• Logistics: Switch out full trays and sleeves for empty ones with proper labeling.
• Product Knowledge: Maintain expert knowledge of acceptable versus unacceptable donations.
• Cross Training: Must be fully proficient in all Drive Thru duties.
• Production: Process and price incoming donations; identify Ecommerce worthy items.
• Valuation: Demonstrate knowledge of brands and market value to maximize revenue.
• Quality Control: Differentiate between sellable clothing, salvage, and linens.
• Standardization: Ticket and hang clothing correctly using established standards.
• Production Goals: Meet production goal of 100 items per rack while maintaining quality.
• Logistics: Pull clothing boxes, refill hangers, and organize racks by floor categories.
• Customer Service: Provide excellent service to every donor and shopper.
• Safety: Keep all areas safe, clean, and hazard free.
• Resources Usage: Use approved AI tools and other company resources to help determine fair and accurate prices.
• Flexibility: Perform other miscellaneous tasks as assigned by leadership.

Connaissances

Attention to detail

Customer service

Communication skills

Teamwork

Problem solving

Safety awareness

Description du poste

Goodwill Store in St John, IN is seeking a team member to receive, sort, evaluate, price, and prepare donated merchandise for sale while upholding safety and quality standards. You will support store operations and assist donors, under the Store Manager's guidance.

The role emphasizes accuracy, customer service, and the ability to work in a fast-paced environment, with a daily shift, $13 per hour, and opportunities to learn donation processing and pricing insights.