Donation Processing & Donor Experience Associate

The Salvation Army USA Central Territory; Fort Wayne (IN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army USA Central Territory in Fort Wayne is seeking a part-time Donation Processing Associate to support our thrift store operations. You will greet donors and assist with donations, process and track items, and help maintain an orderly donation area.

This role blends customer service with mission-driven work to fund community programs. The position offers 25 hours per week at a rate of $13.50 per hour, with evenings, weekends, and holidays as scheduled.

Qualifications

• Experience greeting donors and assisting donors.
• Ability to process and track donations accurately.
• Maintain a clean and organized donation area.

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance.
• Process and track donations accurately.
• Maintain a clean and well-organized donation area.
• Sort, load, and unload Salvation Army trucks per center policy.
• Power sort donations as they arrive (where applicable).
• Support production processes as needed.
• Safeguard all donated materials and assigned equipment.
• Report any complaints, damage, or injuries occurring in the donation area.
• Guide donors on acceptable materials and provide information about pickup services for heavy items.

Skills

Donor service

Customer service

Donation processing

Job description

The Salvation Army USA Central Territory in Fort Wayne is seeking a part-time Donation Processing Associate to support our thrift store operations. You will greet donors and assist with donations, process and track items, and help maintain an orderly donation area.

This role blends customer service with mission-driven work to fund community programs. The position offers 25 hours per week at a rate of $13.50 per hour, with evenings, weekends, and holidays as scheduled.