Donation Processing Associate

The Salvation Army North & Central Illinois Division; Saint Joseph (MO); On-site; USD 17,000 - 20,000; Part time

Benefits offered by this job

Employee Discount

Employee Assistance Program (EAP)

Paid Training

Career Development Opportunities

Mission-Driven Work Environment

Job summary

The Salvation Army North & Central Illinois Division is seeking a Part-Time Donation Center Associate to support donation processing, customer service, and warehouse operations at the St. Joseph location. This role includes greeting donors, handling donations, and maintaining a safe, organized work area.

Training is provided, with opportunities to develop customer service, retail, and warehouse skills in a mission-driven environment. Schedule includes evenings, weekends, and holidays as needed.

Qualifications

• Strong customer service and interpersonal skills.
• Able to work independently and as part of a team.
• Dependable attendance and strong work ethic.
• Ability to communicate effectively in English.

Responsibilities

• Greet donors and provide exceptional customer service.
• Assist donors with unloading and accepting donations.
• Process and track donated items according to Salvation Army standards.
• Inspect donations and identify acceptable materials.
• Safeguard all donated goods and equipment.
• Educate donors on donation guidelines and services.
• Sort, categorize, and process donated merchandise according to Salvation Army standards.
• Power sort donations as received where applicable.
• Support production goals and processing standards.
• Load and unload Salvation Army trucks per center policy.
• Maintain a clean, organized donation area.

Skills

Customer service

Teamwork

Attendance

English communication

Safety procedures

Organizational skills

Job description

Location: St. Joseph, MO

Pay: $15.00 per hour

Job Type: Part-Time

Schedule: 25 hours per week, including days, evenings, weekends, and holidays as scheduled

Benefits: Employee Discount, Employee Assistance Program (EAP), Paid Training, Career Development Opportunities, Mission-Driven Work Environment

About The Role

At The Salvation Army Family Store, your work helps turn donated goods into funding for programs that support individuals and families in our community.

What You'll Do

Donation Receiving & Processing

• Greet donors and provide exceptional customer service
• Assist donors with unloading and accepting donations
• Accurately process and track donated items
• Inspect donations and identify acceptable materials
• Safeguard all donated goods and assigned equipment
• Educate donors on donation guidelines and available services

Production & Operations

• Sort, categorize, and process donated merchandise according to Salvation Army standards
• Power sort donations as received, where applicable
• Support production goals and processing standards
• Load and unload Salvation Army trucks in accordance with center policy
• Assist with moving merchandise and materials throughout the facility

Safety & Organization

• Maintain a clean, organized, and safe donation area
• Follow company policies and safety procedures
• Report complaints, injuries, equipment issues, or property damage promptly
• Assist with maintaining an efficient donation flow and processing area

Training Provided

• Paid training on donation procedures and production standards
• Hands-on instruction for donation processing and merchandise handling
• Ongoing coaching and support from store leadership
• Opportunities to develop customer service, retail, and warehouse skills

Why Join The Salvation Army?

• Make a direct impact in your local community
• Work for one of the nation's most trusted nonprofit organizations
• Gain valuable experience in customer service, retail operations, and donation processing
• Support life-changing Adult Rehabilitation Programs
• Enjoy a supportive, team-oriented workplace
• Access employee discounts and employee assistance resources

Qualifications

Required Skills & Abilities

• Strong customer service and interpersonal skills
• Ability to work independently and as part of a team
• Dependable attendance and strong work ethic
• Ability to communicate effectively in English
• Ability to follow directions and safety procedures
• Basic organizational and problem-solving skills

Preferred Experience

• Customer service experience
• Retail, warehouse, production, donation center, or material handling experience preferred
• Experience working in a nonprofit or mission‑driven environment is a plus

Physical Requirements

• Frequently stand, walk, bend, reach, and lift throughout the workday
• Ability to regularly lift and move up to 25 pounds
• Ability to move larger items with assistance when needed
• Work in varying temperatures and conditions common to warehouse and donation center environments

Equal Opportunity Employer

The Salvation Army is an Equal Opportunity Employer. We encourage applications from veterans, individuals with disabilities, people returning to the workforce, individuals impacted by the justice system, and candidates without a college degree.