Donation Processing Associate

The Salvation Army North & Central Illinois Division; Ames (IA); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Pension & 403(b)

12 Sick Days

10 Vacation Days

8 Paid Holidays

Employee Discount

Job summary

The Salvation Army North & Central Illinois Division in Ames, IA seeks a part-time Donation Attendant to support donations and customer service at the thrift store. You will be the first contact for donors and manage donation processing to fund community programs.

We offer on-site training, a team-oriented environment, and benefits such as paid time off and employee discounts. Join a mission-driven team making a local impact.

Qualifications

• Greet donors and provide assistance as needed.
• Process and track donations accurately.
• Maintain a clean donation area and follow safety guidelines.

Responsibilities

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well-organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Skills

Customer service

Donation processing

Retail/customer focus

Job description

Location: Ames, IA

Pay: $13.00 per hour

Job Type: Part-time

Schedule: 25 hours, Monday - Saturday, Flexible Scheduling required must be available for Saturdays

Benefits: Voluntary Life Insurance, Pension & 403(b), 12 Sick Days, 10 Vacation Days, 8 Paid Holidays, Employee Discount

About The Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. As a Donation Attendant you'll be the first point of contact for our generous donors. This role combines customer service, donation processing, and mission-driven work to support The Salvation Army's community programs.

What You’ll Do

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well-organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Training Provided

• Paid training donation process, production standards, and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!