Donation Express Attendant

Goodwill Industries of Middle Tennessee, Inc.; Campus (IL); On-site; USD 18,000 - 21,000; Full time

Job summary

Opportunity Campus-Career Solutions is seeking a Donation Express Attendant to support the daily collection of donations at the DEC site. You will greet donors, provide receipts, unload and sort donations, and keep the center clean and organized while following Goodwill policies.

The role emphasizes hospitality, reliability, and teamwork with the DEC staff. Applicants should be able to lift 50+ lbs, work independently, and maintain a professional appearance.

Qualifications

• Must be able to lift/carry over 50 lbs.
• Must be able to push/pull loads of over 50 lbs.
• Must be able to read, write, and perform simple addition for paperwork.
• Must have a consistently neat, clean image for Goodwill.
• Must demonstrate the ability to work independently with minimal supervision.
• Must provide for own transportation to all assigned donation centers.
• Excellent interpersonal skills to relate to donors, clients, and staff.
• Must understand acceptable vs. unacceptable donations and communicate this to donors.

Responsibilities

• Provide hospitality and high level of customer service to donors.
• Greet donors promptly and provide donation receipts.
• Unload, sort, and secure donations in proper receptacles at the DEC site.
• Maintain clean and organized donation center area.
• Record donations accurately and assist with daily donation summaries.
• Communicate donor activity daily to supervisors.
• Assist with DEC supply organization and safety concerns.
• Support transportation staff during trailer exchanges as needed.
• Attend mandatory DEC meetings and follow company policies.

Skills

Lifting 50+ lbs

Push/Pull 50+ lbs

Professional conduct

Independent work

Basic math & paperwork

Neat, professional appearance

Self-management

Donor communication

Reliable transportation

Interpersonal skills

Job description

Job Location

Opportunity Campus-Career Solutions

Job Summary

The Donation Express Attendant will provide for the most consistent daily acquisition of donations at the Donation Express Centers. To represent Goodwill's commitment to hospitality by assisting donors in a prompt, friendly manner when unloading their donations and providing receipts. To safeguard donations by sorting and packing them in proper receptacles in the donation center. To maintain a clean, organized area in and around the donation center.

Essential Functions

• Exhibit hospitality and a high level of customer service awareness, including being courteous and appreciative to all donors, providing donation receipts, and greeting donors promptly and cheerfully, and handling all donated items with care and gratitude.
• Be prompt and consistent in attendance.
• Work the scheduled hours and open and close the site on schedule.
• Decline donations graciously when appropriate, while following Goodwill's policy for non-acceptable items.
• Sort and secure donations as designated by the Director of Donations, DEC Manager and Supervisor(s).
• Accurately record all donations and assist with the completion of daily donation summary sheets in a timely manner.
• Communicate activity of donation center by calling in donor count every work day.
• Organize DEC supply table and communicate the needs of the collection center or hazards to a Supervisor on a timely basis.
• Assist transportation staff in sweeps and exchange of trailers where applicable.
• Maintain a clean and safe work environment by sweeping/picking up inside and immediate area outside the DEC site and on the property.
• Attend all mandatory DEC meetings designated by the Supervisor.
• Distribute flyers, handouts, and other written information about Goodwill to donors as directed by management.
• Continually and effectively communicate Goodwill’s mission to donors.
• Be knowledgeable of and comply with all company policies and procedures, as well as legal requirements, at all times.
• Other duties as assigned by management.

Education

• None

Experience

• One (1) year of experience working with the public is desired.

Knowledge And Skills

• Must be able to lift/carry over 50 lbs.
• Must be able to push/pull loads of over 50 lbs.
• Work with people in a professional manner.
• Must be self-motivated to work independently toward agreed upon goals and objectives.
• Must be able to read, write, and perform simple addition in order to complete required paper work.
• Must have the ability to provide a consistently mature, neat, clean image for Goodwill Industries.
• Must display the ability to work by one's self without constant supervision.
• Must have ability to understand and recognize the difference between acceptable and unacceptable donations and communicate this to the donor.
• Must provide for own transportation to all assigned donations centers.
• Excellent interpersonal skills with ability to relate well with all people, including clients and employees.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• Experience working outdoors is preferred.