Donation Express Attendant

Goodwill Industries of Middle Tennessee, Inc.; Brentwood (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill Industries of Middle Tennessee, Inc. in Brentwood is hiring a Donation Express Attendant to ensure consistent daily intake of donations at the DEC centers.

You will greet donors, provide receipts, unload donations, and sort items with care to reflect Goodwill's hospitality. You will maintain a clean, organized donation area, record donations, communicate donor counts, assist with trailer exchanges, and attend mandatory meetings.

Qualifications

• Provide hospitality and prompt, friendly donor assistance.
• Accurately record donations and complete daily donation summary sheets.
• Maintain a clean, safe work environment at the DEC.

Responsibilities

• Exhibit hospitality and courteous donor service; provide receipts and greet donors cheerfully.
• Open and close the DEC site on schedule.
• Decline donations per policy for non-acceptable items.
• Sort and secure donations per instructions of DEC leadership.
• Record donations and help complete daily donation summaries promptly.
• Communicate donor counts to management daily.
• Organize DEC supply table and report needs or hazards to a supervisor.
• Assist transportation staff with sweeps and trailer exchanges as applicable.
• Attend mandatory DEC meetings designated by the Supervisor.
• Distribute informational materials to donors as directed.

Skills

Customer service

Interpersonal skills

Independent work

Communication

Basic math

Physically able

Job description

Job LocationBrentwood DECJob Summary:The Donation Express Attendant will provide for the most consistent daily acquisition of donations at the Donation Express Centers. To represent Goodwill's commitment to hospitality by assisting donors in a prompt, friendly manner when unloading their donations and providing receipts. To safeguard donations by sorting and packing them in proper receptacles in the donation center. To maintain a clean, organized area in and around the donation center.Job DescriptionEssential FunctionsExhibit hospitality and a high level of customer service awareness, including being courteous and appreciative to all donors, providing donation receipts, and greeting donors promptly and cheerfully, and handling all donated items with care and gratitude.Be prompt and consistent in attendance.Work the scheduled hours and open and close the site on schedule.Decline donations graciously when appropriate, while following Goodwill's policy for non-acceptable items.Sort and secure donations as designated by the Director of Donations, DEC Manager and Supervisor(s).Accurately record all donations and assist with the completion of daily donation summary sheets in a timely manner.Communicate activity of donation center by calling in donor count every work day.Organize DEC supply table and communicate the needs of the collection center or hazards to a Supervisor on a timely basis.Assist transportation staff in sweeps and exchange of trailers where applicable.Maintain a clean and safe work environment by sweeping/picking up inside and immediate area outside the DEC site and on the property.Attend all mandatory DEC meetings designated by the Supervisor.Distribute flyers, handouts, and other written information about Goodwill to donors as directed by management.Continually and effectively communicate Goodwill’s mission to donors.Be knowledgeable of and comply with all company policies and procedures, as well as legal requirements, at all times.Other duties as assigned by management.Minimum QualificationsRequired Skills:EducationNoneExperienceOne (1) year of experience working with the public is desired.Knowledge and SkillsMust be able to lift/carry over 50 lbs.Must be able to push/pull loads of over 50 lbs.Work with people in a professional manner.Must be self-motivated to work independently toward agreed upon goals and objectives.Must be able to read, write, and perform simple addition in order to complete required paper work.Must have the ability to provide a consistently mature, neat, clean image for Goodwill Industries.Must display the ability to work by one's self without constant supervision.Must have ability to understand and recognize the difference between acceptable and unacceptable donations and communicate this to the donor.Must provide for own transportation to all assigned donations centers.Excellent interpersonal skills with ability to relate well with all people, including clients and employees.Preferred Education / Experience / Knowledge & Skills / Certifications & LicenseExperience working outdoors is preferred.