DONATION CENTER ASSOCIATE

Goodwill-Industries-of-Arkansa; Fayetteville (AR); On-site; USD 17,000 - 21,000; Full time

Job summary

Goodwill-Industries-of-Arkansa is seeking staff to assist donors with donations and manage donations in the store. You will issue receipts, help move materials, and maintain a courteous, safe environment aligned with Goodwill's ACE culture.

The role requires basic math, strong customer service, and the ability to lift up to 50 lbs. Training will cover sorting, packing, and staging tasks as part of daily operations.

Qualifications

• High school diploma or equivalent.
• Basic math and record-keeping ability.
• Ability to lift up to 50 lbs.
• Willingness to learn and adapt to duties as needed.

Responsibilities

• Accept donations from customers and issue receipts.
• Maintain a courteous, professional attitude at all times.
• Support team with sorting, packing, and staging donated items.
• Move materials using a hand truck and organize donations.
• Ensure a clean and safe work environment.
• Record daily/weekly activity as assigned.
• Greet, understand, explain, suggest, and thank customers (GUEST).
• Pre-sort and categorize donations for transport.
• Assist in unloading and distributing goods as needed.
• Perform other related duties as required.

Skills

Communication Skills

Mathematical Skills

Critical Thinking Skills

Decision Making

Supervisory Experience

Planning and Project Management

Education

High School

Job description

Job DescriptionAssists contributors with donations and move materials within the store as needed.Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.Essential Duties and Responsibilities1. Accepts donations by providing assistance to contributors and issuing donation receipts.2. Maintains a professional and courteous attitude at all times, willing to be flexible and assume new job responsibilities, as needed.3. Commits to self and job improvement and team building.4. Treats every customer and contributor as if they were a GUEST in their home. GUEST stands for Greet, Understand, Explain, Suggest and Thank.5. Pre-sort donations, separates salvage and removes.6. Uses hand truck to move materials around donation center and/or moves materials within the store as needed.7. Accepts donations of good quality and politely refuses unacceptable items.8. Pre-sorts donations by established categories and safely packs for transport.9. Helps to unload unfinished goods from truck and moves to proper staging area and assists team members with distribution of goods.10. Maintains a clean and safe environment.11. Completes accurate daily and weekly records when assigned.12. Perform any other related duties as required or assigned.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.EducationHigh SchoolExperience0 to 6 months related experience and/or training.Skills- Communication Skills- Mathematical Skills- Critical Thinking Skills- Decision Making- Supervisory Experience- Planning, organizing, and project management skills.Additional InformationAbility to use hand truck and work in a multi-task environment. Ability to lift 50 lbs.