Donation Center Attendant II/Float Attendant

sdgoodwill; San Diego (CA); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Goodwill is hiring a Donation Center Attendant in San Diego. The role focuses on accepting donations, providing courteous donor service, and maintaining a clean, organized site. You will handle receipts, basic admin tasks, and coordinate with dispatch for transportation needs.

Qualifications include a High School Diploma or GED and 6 months to 1 year of customer service experience. A valid CA driver's license with an insured vehicle is required to float to multiple centers within the region.

Qualifications

• Six months to one year of customer service experience.
• Valid California driver's license with acceptable driving record.

Responsibilities

• Opens and closes donation center as scheduled.
• Receives donations and provides excellent donor service.
• Maintains clean and organized site, handles donation receipts.
• Completes daily administrative tasks and tally sheets.
• Safeguards donations and property; reports issues to supervisor.
• Loads donations into bins and assists with truck loading as needed.
• Communicates supply needs and safety concerns to Dispatch.

Skills

Customer service

Education

High School Diploma or GED

Job description

About Us

Are you looking for meaningful work and want to make a difference?Do you wantto gain valuable work experience? Joining the Goodwill team could be a great fit for you!AtGoodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration.We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

Overview

POSITION SUMMARY: Accepts donations on behalf of Goodwill at our standalone or storefront donation centers. Provides excellent customer service to donors.

Responsibilities

Essential Functions Statement(s):

• Opens and closes assigned donation center site, as scheduled, according to department guidelines set forth in the Standalone and Storefront Donation Center Attendant Training Manual.
• Accepts donations according to guidelines found in the Standalone and Storefront Donation Attendant Training Manual. This includes providing excellent customer service to donors by greeting, assisting with accepting donations, and accurately completing donation receipts. When necessary, politely refuses and refers donors to other locations and thanks each donor for every donation.
• Maintains the interior and the exterior of the site in a clean and organized manner. Sweeps perimeter of donation center site, stores donations neatly inside trailer, picks up debris and trash around trailer. If applicable, empties and maintains the cleanliness of the Unattended Donation Center (UDC) at the site.
• Accurately completes daily administrative tasks in a timely manner. To include daily counts of all donors (including donations from the UDC’s), sorting and submitting donation receipts on a scheduled basis and all daily tally sheets.
• Safeguards all donations and company property from damage and theft. Treats all donations and company property with respect and care.
• Communicates the following accurately and in a timely manner to the appropriate Supervisor or Coordinator; supply needs, unusual or out of the ordinary situations and any safety concerns.
• Safely and accurately loads donations into bins and organizes them inside of the donation trailers.
• Assists Truck Helpers and Truck Drivers in loading donations into Goodwill trucks, if needed.
• Communicates daily with Dispatch to inform them of current product volumes and any transportation/service needs.
• Performs other miscellaneous duties as assigned or directed.
• Travels to any location within their region as necessary/assigned.

Qualifications

SKILLS & ABILITIES:

Education:High School Graduate or General Education Degree (GED) preferred.

Experience:Six months to one year customer service related experience preferred.

Certificates and Licenses:Must possess a valid CA Driver’s License with driving record acceptable to Goodwill’s insurance requirements. Must have an insured working personal vehicle and be able to float to all donation centers in a determined area at any given time.