Donation Center Associate (full-time)- Coal City

Goodwill-of-Central-Illinois; Eileen (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Discount programs

Comprehensive health plan

Generous PTO and holidays

Retirement planning options

Job summary

Goodwill of Central Illinois is hiring a Donation Center Associate at our Coal City location to support store operations. You may rotate through roles such as Textiles Producer, Donation Door Attendant, eCommerce Producer, or e-Books Producer, performing duties with efficiency and care.

The role emphasizes customer service, teamwork, safety, and attention to detail, with an hourly wage of $16 and full-time benefits available after eligibility.

Qualifications

• No formal degree required; capability and experience valued.
• Ability to lift 10–50 pounds and perform physical tasks.
• Strong customer service orientation and reliability.

Responsibilities

• Accept donations at the donation door and maintain a clean entry.
• Sort and label items; move products to correct areas.
• Operate equipment like pallet jacks, conveyors and lifts as needed.
• Support backroom organization and daily production tracking.

Skills

Customer service

Teamwork

Attention to detail

Time management

Communication skills

Basic computer skills

Tools

Pallet jack

Conveyor belt

Hydraulic lift

Job description

Position Status: Full-timeHourly Rate: $16Location/Address: 155 E Division Street, Coal City, IL 60416Job SummaryThe Donation Center Associate assists the store management team in reaching the operational goals of the site by functioning in various capacities within the retail donation location. The titles of the various jobs this position may be called upon to learn and work include: Textiles or Wares Producer, Donation Door Attendant, eCommerce Producer, or e-Books Producer.Example Duties and ActivitiesDonation Door Attendant:Accepts donations from customers and maintains a clean and clear donation door.Quickly and accurately sorts products and distributes them to appropriate areas.Maintains an efficient working area by ensuring the backroom is clean and organized (all boxes labeled, everything in its place, and a place for everything).Loads and unloads trucks as needed and regularly uses heavy equipment, including a pallet jack, double stacker, floor scrubber, and hydraulic lift.Textiles or Wares Producer:Sorts product to identify quality and value (checks for holes, missing buttons, defective zippers, or stains and cleans as needed) and properly barbs, tags, and hangs textiles or wares. Sort textiles (curating for quality).Produces 100 items per hour for wares/85 items per hour for textiles adhering to Goodwill’s pricing standards and updating daily production tracking sheet.Occasionally uses a pallet jack and regularly uses a conveyor belt.eCommerce Producer:Develops a keen eye to identify and secure items of value for ClickGoodwill.Stays informed of the market value of merchandise through eBay and other Internet shopping sites to properly tag, itemize, and secure items in totes for ClickGoodwill and educates team of eCommerce high ticket items.Properly, efficiently and carefully pack curated products onto pallets, wraps, and ships totes to ClickGoodwill to meet the store budget regarding totes shipped per week.Required CompetenciesDegree and Credential Requirements- NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.Customer Focus - Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.Teamwork - Works well with others and makes valued contributions to the outputs of others in order to assist the team or project to achieve the required outputs.Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values.Attention to Detail - Attends to details and pursues quality in accomplishing tasks, including safety awareness.Time Management - Manages one's own time and the time of others effectively.Preferred CompetenciesTechnical Knowledge – Has familiarity with computers and relevant software including basic computer and Internet navigation skills.Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.Mathematical Aptitude - Develops and applies mathematical thinking in order to solve a range of problems in everyday situations.Critical Thinking - Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.Other RequirementsReasonable accommodations may be made to enable people with disabilities to perform essential job functions.Hard to Very Hard Physical Work - Is able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching. Uses hands to grasp, carry, feel, or touch products and machinery. Has the ability to move and lift 10-50 pounds.Can manage frequent exposure to moderate noise and temperature variations.Benefits: If you are hired on full-time or eventually move to full-time status, our full-time employees may participate in a comprehensive benefits program that includes:Continuing education and leadership development as well as tuition reimbursementDiscount programs including 20% discount off Goodwill retail stores immediately upon hireComprehensive health planGenerous paid time off (PTO) and paid holidaysSabbatical and parental leavesLife, dental and vision insuranceShort- and long-term disability plansNationally recognized preventive health and wellness programSection 125 pretax health spending account, dependent care spending account, and premiumsRetirement planning options with generous company % matchFree mental health support services with up to 15 free counseling sessions for you and your family membersFree nurse health coaching services on-siteDaily pay options availableMission and Values: click here (for IN) and here (for IL)Goodwill Legacy Group is an EEO Employer/Vet/Disabled employerRetail1