Donation Center Associate (full-time)- Coal City

Goodwill Industries of Central Illinois, Inc.; Coal City (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Comprehensive health plan

20% discount at Goodwill stores

PTO and paid holidays

Daily pay options

Job summary

Goodwill Industries of Central Illinois, Inc. in Coal City, IL is seeking a Donation Center Associate for a full-time, on-site role with an hourly rate of $16.

You will support the management team and perform multiple duties across donation operations, including door attendant, textiles/wares production, and eCommerce packaging for ClickGoodwill. Experience in customer service and teamwork is valued; the position requires physical work including lifting up to 50 pounds and operating basic

Qualifications

• Degree and Credential Requirements - NONE. We value capability and learning.
• Customer focus and teamwork are essential for delivering great service to customers.
• Physical requirements: able to spend long periods standing and lift up to 50 pounds.

Responsibilities

• Assist store management in reaching operational goals within the donation location.
• Learn and perform duties across roles: Textiles/Wares Producer, Donation Door Attendant, eCommerce Producer, e-Books Producer.
• Support unloading/loading and operate equipment (pallet jack, conveyors) as needed.
• Maintain clean, organized backroom and donation area; ensure proper labeling and sorting.

Skills

Customer Focus

Teamwork

Attention to Detail

Time Management

Technical Knowledge

Communication Skills

Mathematical Aptitude

Critical Thinking

Ethical

Job description

Position Status: Full-time

Hourly Rate: $16

Location/Address: 155 E Division Street, Coal City, IL 60416

Job Summary

The Donation Center Associate assists the store management team in reaching the operational goals of the site by functioning in various capacities within the retail donation location. The titles of the various jobs this position may be called upon to learn and work include: Textiles or Wares Producer, Donation Door Attendant, eCommerce Producer, or e-Books Producer.

Example Duties and Activities

Donation Door Attendant:

• Accepts donations from customers and maintains a clean and clear donation door.
• Quickly and accurately sorts products and distributes them to appropriate areas.
• Maintains an efficient working area by ensuring the backroom is clean and organized (all boxes labeled, everything in its place, and a place for everything).
• Loads and unloads trucks as needed and regularly uses heavy equipment, including a pallet jack, double stacker, floor scrubber, and hydraulic lift.

Textiles or Wares Producer:

• Sorts product to identify quality and value (checks for holes, missing buttons, defective zippers, or stains and cleans as needed) and properly barbs, tags, and hangs textiles or wares. Sort textiles (curating for quality).
• Produces 100 items per hour for wares/85 items per hour for textiles adhering to Goodwill’s pricing standards and updating daily production tracking sheet.
• Occasionally uses a pallet jack and regularly uses a conveyor belt.

eCommerce Producer:

• Develops a keen eye to identify and secure items of value for ClickGoodwill.
• Stays informed of the market value of merchandise through eBay and other Internet shopping sites to properly tag, itemize, and secure items in totes for ClickGoodwill and educates team of eCommerce high ticket items.
• Properly, efficiently and carefully pack curated products onto pallets, wraps, and ships totes to ClickGoodwill to meet the store budget regarding totes shipped per week.

e-Books Producer:

• Scans books received by the store and decides what is sent to ClickGoodwill or displayed at the store location to meet the store budget.
• Prints inventory sheets and packs, seals, and ships totes for ClickGoodwill.
• Identifies top sellers and manages a clean, organized, in-store sales-effective display.

Required Competencies

• Degree and Credential Requirements- NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.
• Customer Focus - Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.
• Teamwork - Works well with others and makes valued contributions to the outputs of others in order to assist the team or project to achieve the required outputs.
• Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values.
• Attention to Detail - Attends to details and pursues quality in accomplishing tasks, including safety awareness.
• Time Management - Manages one’s own time and the time of others effectively.

Preferred Competencies

• Technical Knowledge – Has familiarity with computers and relevant software including basic computer and Internet navigation skills.
• Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers’ needs. Delivers information in person, in writing, and in a digital world.
• Mathematical Aptitude - Develops and applies mathematical thinking in order to solve a range of problems in everyday situations.
• Critical Thinking - Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.

• Hard to Very Hard Physical Work - Is able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching. Uses hands to grasp, carry, feel, or touch products and machinery. Has the ability to move and lift 10-50 pounds.
• Can manage frequent exposure to moderate noise and temperature variations.

Benefits: If you are hired on full-time or eventually move to full-time status, our full-time employees may participate in a comprehensive benefits program that includes:

• Continuing education and leadership development as well as tuition reimbursement
• Discount programs including 20% discount off Goodwill retail stores immediately upon hire
• Comprehensive health plan
• Generous paid time off (PTO) and paid holidays
• Sabbatical and parental leaves
• Life, dental and vision insurance
• Short- and long-term disability plans
• Nationally recognized preventive health and wellness program
• Section 125 pretax health spending account, dependent care spending account, and premiums
• Retirement planning options with generous company % match
• Free mental health support services with up to 15 free counseling sessions for you and your family members
• Free nurse health coaching services on-site
• Daily pay options available

Mission and Values: click here (for IN) and here (for IL)

Goodwill Legacy Group is an EEO Employer/Vet/Disabled employer

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