Donation Attendant Store Princess Anne

Goodwill of Central and Coastal Virginia; Virginia Beach (VA); On-site; USD 21,000 - 23,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking a Customer Service Associate to assist customers with donated goods and ensure donations are pre-sorted safely and promptly.

The role requires greeting donors, sorting items by category, and loading trailers while maintaining safety and cleanliness. Weekend/evening availability may be needed. Background check will be required. Equal opportunity employer.

Qualifications

• High School Diploma or GED preferred.
• No previous experience required.
• Criminal background check required.

Responsibilities

• Provide prompt, efficient, and courteous service to all customers, internal and external.
• Assist customers with their donations by greeting every donor and helping them unload their vehicle without damage.
• Accurately presort donations by category and label donations accordingly.
• Safely, efficiently and accurately load trailers.
• Maintain a clean and organized work environment for safety and efficiency.
• Ensure the security of company assets; report security or theft concerns.
• Know and adhere to department policies and procedures.
• Communicate with supervisor to report problems in donation areas and with customers.
• Set a positive public image by following dress code and hygiene standards.
• Exercise sound judgment when dealing with customers to benefit both customers and Goodwill.

Education

High School Diploma or GED preferred

Job description

Position Summary

Contribute to the mission of Goodwill by assisting customers with donated goods. Responsible for the timely, accurate and safe pre-sorting of donations.

Essential Duties

1. Provide prompt, efficient, and courteous service to all customers, internal and external.
2. Assist customers with their donations by promptly greeting every donor and assisting them in unloading their vehicle, being very careful not to damage their car.
3. Accurately presort donations by category and label donations accordingly.
4. Safely, efficiently and accurately load trailers.
5. Maintain a clean and organized work environment to ensure safe working area for associates and customers.
6. Ensure the security of company assets. Immediately report known or suspected security and/or theft problems (internal/external).
7. Know and adhere to department policies and procedures.
8. Communicate directly and consistently with supervisor, relating problems with the donation area and customers.
9. Set a positive public image by adhering to the dress code and personal hygiene standards set forth by Goodwill.
10. Exercise sound judgment when dealing with customers, making decisions that positively affect both customers and Goodwill.

Supervisory Responsibilities

The associate in this position does not have any supervisory responsibilities.

Education/Experience/Certificates/Security Clearance

• High School Diploma or GED preferred. Will consider a combination of education and work experience.
• No previous experience required.
• No professional certifications are required for this position.
• The associate is not required to drive as part of their job duties.
• The associate in this position will be required to successfully pass a criminal background check.

Competencies

Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge

Safety Statement

Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies.

Information Privacy and Security

This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

Physical Demands/Work Environment/Work Conditions

• The associate is required to lift up to 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds.
• The associate works in a moderate work environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).
• The associate must be available to work evenings and/or weekends as business needs dictate.

Goodwill of Central and Coastal Virginia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.