Donation Attendant Store: College Park

Goodwill of Central and Coastal Virginia; Virginia Beach (VA); On-site; USD 28,000 - 38,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking a Donation Processing Associate to assist customers with donated goods and ensure timely, accurate pre-sorting of donations. You will greet donors, help unload vehicles, sort donations by category, and help load trailers.

The role emphasizes safety, courtesy, and maintaining a clean work area. A background check is required; evenings and weekends may be required to support store operations.

Qualifications

• Provide prompt, efficient, and courteous service to all customers, internal and external.
• Communicate directly and consistently with supervisor, relating problems with the donation area and customers.
• Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge

Responsibilities

• Provide prompt, efficient, and courteous service to all customers, internal and external.
• Assist customers with their donations by promptly greeting every donor and assisting them in unloading their vehicle, being very careful not to damage their car.
• Accurately presort donations by category and label donations accordingly.
• Safely, efficiently and accurately load trailers.
• Maintain a clean and organized work environment to ensure safe working area for associates and customers.
• Ensure the security of company assets. Immediately report known or suspected security and/or theft problems (internal/external).
• Know and adhere to department policies and procedures.
• Communicate directly and consistently with supervisor, relating problems with the donation area and customers.
• Set a positive public image by adhering to the dress code and personal hygiene standards set forth by Goodwill.
• Exercise sound judgment when dealing with customers, making decisions that positively affect both customers and Goodwill.

Skills

Customer service

Communication

Safety awareness

Education

High School Diploma or GED

No professional certifications required

Job description

Position Summary

Contribute to the mission of Goodwill by assisting customers with donated goods. Responsible for the timely, accurate and safe pre-sorting of donations.

Essential Duties

(Other duties within the scope of this position may be assigned.)

1. Provide prompt, efficient, and courteous service to all customers, internal and external.
2. Assist customers with their donations by promptly greeting every donor and assisting them in unloading their vehicle, being very careful not to damage their car.
3. Accurately presort donations by category and label donations accordingly.
4. Safely, efficiently and accurately load trailers.
5. Maintain a clean and organized work environment to ensure safe working area for associates and customers.
6. Ensure the security of company assets. Immediately report known or suspected security and/or theft problems (internal/external).
7. Know and adhere to department policies and procedures.
8. Communicate directly and consistently with supervisor, relating problems with the donation area and customers.
9. Set a positive public image by adhering to the dress code and personal hygiene standards set forth by Goodwill.
10. Exercise sound judgment when dealing with customers, making decisions that positively affect both customers and Goodwill.

Supervisory Responsibilities

The associate in this position does not have any supervisory responsibilities.

Education/Experience/Certificates/Security Clearance

• High School Diploma or GED preferred. Will consider a combination of education and work experience.
• No previous experience required.
• No professional certifications are required for this position.
• The associate is not required to drive as part of their job duties.
• The associate in this position will be required to successfully pass a criminal background check.

Competencies

Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge

Safety Statement

Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies.

Information Privacy and Security

This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

Physical Demands/Work Environment/Work Conditions

• The associate is required to lift up to 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds.
• The associate works in a moderate work environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).
• The associate must be available to work evenings and/or weekends as business needs dictate.

Goodwill of Central and Coastal Virginia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.